GetFoxChat for SaaS

AI chat for your SaaS site that answers from your own docs and pricing page

GetFoxChat adds a chat bubble to every page of your marketing site, docs and help centre. Behind it is the GetFoxChat AI operator (it starts as Foxy; rename it and give it your own avatar). It reads your public pages and answers prospects and trial users from them.

See it on your site

First month free, 100 conversations.

What the chat operator does on your site

It learns from the public pages: your pricing page, feature pages, integrations list, changelog, docs and help centre. It finds them through the sitemap and the links on the homepage. Prospects and trial users ask things like:

“Is there a discount for paying annually?”“Do you integrate with HubSpot?”“How do I invite my team?”“What happens when my trial ends?”

It answers prospects and trial users in a chat bubble on every page, from what the site's own pages say, in the language the visitor writes in.
It points to the page that has the answer, and when that link is on the page the visitor is looking at, it highlights it.
When your pages don't have the answer, it says so and passes the conversation to you instead of guessing.
There is a Talk to a person button in the chat. When someone on your team is online, they reply from the GetFoxChat inbox; when nobody is, the visitor can leave an email address so you can follow up.
Asked whether it is a person, it says it is an AI assistant.
It comes with a default name and avatar; rename it and change the avatar anytime, and visitors see the name you pick.

Where it fits on a SaaS site

Pricing questions

Pricing pages leave some questions off to stay readable: what counts as a seat, what happens at a limit, how annual billing works. If your pricing or help pages say it, the operator answers it without the visitor leaving the page.

Integration questions

Prospects comparing tools often have one integration question. The operator answers from your integrations and docs pages and links the page that says so.

Getting started

Trial users ask how to do the first few things. The operator answers from your help centre, and a recorded walkthrough can show the steps.

What it does not do

It answers from your public pages. It does not log into your app, see a user's account, plan or invoices, or change anything for them. Billing disputes, security questionnaires and anything account-specific go to your team through the handoff.

An example on a pricing page

A visitor on your pricing page asks what happens if their team grows past the seats on their plan. Your help centre has an article on seats and upgrades, so the operator answers from it in a couple of sentences and links the article. The visitor then asks whether you can sign a custom security agreement. None of your pages cover that, so the operator says it doesn't have that information and offers the Talk to a person button; the question lands in your inbox with the whole conversation.

Pages that help it answer well

The operator can only answer from what your pages say. These are the pages that make the biggest difference on a SaaS site:

A pricing page, plus a help article on seats, limits and billing terms
An integrations page that names each integration and how it connects
Getting-started guides for the first things a trial user does
A security or trust page, even a short one, so the operator can point to it

Questions SaaS teams ask us

Can it answer questions about a logged-in user's account?

No. It reads your public pages only. Anything that needs the user's account goes to your team through the handoff.

Can we put it inside our app as well as on the marketing site?

The snippet works on any page you can add a line of code to, so you can add it to your app's pages too. It still answers from the public pages it learned, not from what the user sees in their account.

Will it make up a feature we don't have?

It answers from your pages. When they don't cover a question it says so and hands off instead of guessing.

Also in GetFoxChat

WalkthroughsRecord a task once; the operator plays the steps in the chat when asked.

Returning visitorsIt remembers what a visitor said before, on the same browser.

Spam and botsSpam and bot messages are filtered before the operator answers.

What visitors askedSee what visitors asked and what your pages didn't answer.

Your changelogGive it your release-notes page and it answers “what's new?” from your latest entries, with a link.

AnnouncementsA small card beside the chat on the pages you choose, for something new. A visitor who closes it does not see it again.

Every feature is on every plan; Starter and Pro cover one site and differ in conversations a month, Agency covers up to five sites and removes the GetFoxChat branding. See pricing for what each plan includes.

See it on your site first

Type the address. GetFoxChat reads the public pages and opens a preview of the operator answering from them. No account, nothing to install.

Like it? Press Keep it on my site in the preview. You get a free account with the site already set up.

Put it on your site

One line of code before the closing </body> tag. Create your free account, add the address, copy your snippet, then press Check my site.

The line looks like this. Yours has your own site ID in place of YOUR_SITE_ID:

<script src="https://getfoxchat.com/widget.js" data-site-id="YOUR_SITE_ID" defer></script>

Step-by-step guides for Shopify, WordPress, Wix, Squarespace, Webflow and other platforms.

Add GetFoxChat to your site

See it answering from your own pages first. No account needed.

First month free, 100 conversations.

See it on your site Start free See pricing