FoxChat Features — Memory, Walkthroughs, Multi-language, White-label

01 / Persistent memory

Foxy remembers visitors across sessions

When a returning visitor types "still trying to figure out the install thing," Foxy already knows what they were working on three days ago and picks up exactly where it left off.

Visitor identity persists across devices via email or magic-link
Per-visitor confusion clusters surface chronic gaps in your KB
Cross-session summaries available to your support team in the inbox

Visitor returning · session 3

memory.recall("install_attempts")

{
  "last_seen": "2 days ago",
  "stuck_at": "DNS verification step",
  "tried": ["Webflow tag", "Cloudflare CNAME"],
  "next_step": "verify TXT record"
}

02 / Walkthroughs

Record once. Foxy plays it back inline.

Use the bookmarklet or Chrome extension to record yourself doing a task on your own product. Foxy plays the walkthrough back to visitors right inside the chat, narrating each step. When your UI changes, the DOM-aware runtime adapts automatically.

Bookmarklet recorder works on any site, no install
Chrome extension for power users — full keyboard recording
Adaptive selectors survive class-name churn and A/B tests
Renders to MP4 for embedding outside the widget

Walkthrough definition

install_widget_on_webflow

steps: [
  { action: "navigate", to: "/dashboard" },
  { action: "highlight", target: "Add Site" },
  { action: "highlight", target: "domain input" },
  { action: "narrate", text: "Paste your domain here" }
]

03 / Proactive trust signals

The right reassurance, on the right page

On pricing pages Foxy proactively mentions the free trial. On checkout it surfaces the refund policy. On long form pages it offers to summarize. Every signal is grounded in your KB — never invented.

Hotspots and announcements you control from the dashboard
Coaching rules: "if visitor stays on /pricing more than 60s, ask if they have questions"
Coaching flows: multi-step automated message sequences

Coaching rule

if visitor.on_page("/pricing") for 60s

then foxy.say(
  "Just letting you know — every plan
   includes a 14-day free trial,
   no card required. Want to start?"
)

04 / KB-aware retrieval

Grounded answers, hybrid retrieval, zero hallucination

Foxy uses pgvector for semantic search and Postgres full-text for exact-match queries. Every answer is grounded in retrieved KB pages. Pricing, refund terms, and policy answers are extracted verbatim — never paraphrased into something wrong.

One-script-tag crawler builds your KB automatically
Import from Zendesk, Intercom, Crisp, Help Scout, Freshdesk, or CSV
Confidence band shown to operators for every answer Foxy gives

Retrieval result

query: "what's the refund policy"

matches: [
  { title: "Refunds", score: 0.91 },
  { title: "Cancellation", score: 0.78 }
]
confidence: HIGH (green band)
source: kb/refunds (verbatim)

05 / Multi-language

Responds in 60+ languages out of the box

Auto-detects the visitor's language and responds in kind. Source KB stays in your original language; only Foxy's output is translated. No glossaries to maintain, no per-language KB to keep in sync.

Japanese, Spanish, German, French, Portuguese, Italian, Dutch, and 50+ more
Per-site language allow-list if you want to restrict
Operator inbox shows original visitor message + Foxy's localized response

Language detection · auto

visitor: "料金はいくらですか？"

detected: ja-JP (confidence 0.99)
foxy_reply: "FoxChatは月額29ドルから
ご利用いただけます。14日間の
無料トライアルもございます。"

06 / Escalation

Knows when not to answer

Refund disputes, churn risk, abusive language, low-confidence questions, or visitors stuck on the same page for too long all trigger an escalation to your team. You choose the channel — Slack, email, push notification, or all three.

Per-rule routing to specific operators or folders
Web push notifications via VAPID — no app required
Email digest mode for low-volume sites

Escalation rule fired

trigger: refund_dispute_detected

conversation: c_8a3f...
visitor: alice@acme.io
routed_to: #support-tier-2
channels: [slack, push, email]
sla: 5 minutes

07 / White-label

Your brand, on every surface

Agencies and resellers get full white-labeling on the Agency plan: per-client brand profiles, custom from-email on transcripts, your domain on shared conversation links, and per-brand widget styling.

Per-client brand profiles with logo, colors, and fonts
Custom from-email and reply-to on operator emails
Your domain on shared transcript URLs
Public help docs at your-domain.com/help/ (v1.1)

White-label config

brand: "Acme Helpdesk"

logo: "acme-logo.svg"
primary_color: "#5B21B6"
from_email: "support@acme.io"
transcript_domain: "help.acme.io"
hide_foxchat_branding: true

Everything Foxy does, on every plan, by default.