GetFoxChat puts an AI chat operator on your website that answers visitors from your own pages and shows them where to click; you add it with one line of code. Every plan gets the same GetFoxChat AI Operator. It starts as Foxy; rename it and give it your own avatar in Settings. Every feature is on every plan; the plans differ in conversations a month and sites, and Agency removes the GetFoxChat branding. See pricing. Here is every piece, end to end.
The GetFoxChat widget is the visible part of the system: a small bubble in the corner of your site that opens to a chat window and stays out of the way until a visitor needs it. It is one script tag. You paste the line into your page template, and your AI operator starts answering on the next page load. There are step-by-step install guides for the common site builders.
The widget sits on top of your site without changing its layout, and works on phones. When GetFoxChat first reads your site it takes the widget colour from your pages; you can change the colour, name, avatar, greeting, corner and offline message from your dashboard at any time. Buttons in the widget carry screen-reader labels.
Everything after install, from the greeting to the hand-off rules, is set in your GetFoxChat dashboard, not in the script tag, so you do not have to touch the embed code again.
When a visitor asks a question, your AI operator looks up the most relevant passages from your pages and your help content, then answers in plain language. The lookup is hybrid: a meaning-based search and a keyword search are combined, which helps when visitors paraphrase or use different words from your pages.
It is instructed to answer only from your content and not to make up features, prices or policies. When it does not have the answer, it says so instead of guessing, and the visitor can ask for a person. Asked whether it is a person, it says it is an AI assistant.
Within a conversation it keeps the context, so a visitor does not have to repeat themselves from one question to the next. It also goes with the visitor from page to page, so a question asked on one page carries on the next.
Every conversation your AI operator has is logged in the GetFoxChat inbox. You can filter it (for example unread, needs a human, urgent, resolved or spam), open any conversation, and reply. A reply you send appears in the visitor's open chat window.
Next to each conversation you see the visitor's profile: the pages they viewed on your site and how long they stayed, their earlier conversations, and any contact details they gave. You can add private notes the visitor never sees, tag visitors, archive conversations in bulk, and search across the text of every message. Any conversation can be downloaded as a text or PDF file, or several at once as a ZIP of transcripts.
Questions your AI operator could not answer are grouped in the What visitors asked panel. Where it can, GetFoxChat drafts a knowledge page from your own site for you to approve, and once you approve it the operator answers from it. After you have taken over a conversation and resolved it, the inbox offers to add your answer to the knowledge base.
Some conversations need a person. From the inbox you can take over any conversation in one click. The visitor sees a note that they are now chatting with a real person, and your AI operator stops replying while you are in the conversation. When you are done, hand it back to the AI operator with one click and it continues from there.
Visitors can also ask for a person themselves with the Talk to a person button. The conversation is flagged in your inbox; if nobody on your team is available, the visitor is asked for an email address so you can get back to them. In Escalation settings you decide which situations flag a conversation for your team, such as a visitor asking for a human, a frustrated visitor, or a visitor who wants to cancel.
Walkthroughs are step-by-step guides that play on your live page. When a visitor asks how to do something that has a walkthrough, your AI operator can start it: each step highlights the button or field to use and shows a short instruction next to it.
Each step finds its target on the page when the visitor reaches it, by its visible label, so controls that appear mid-flow can still be found. The visitor can move on with Next, go back with Back, skip a step with Skip, or end it with Stop. A question about the current step keeps the walkthrough going; an unrelated new question ends it.
You record a walkthrough by clicking through the steps in your own product, with the GetFoxChat bookmarklet or Chrome extension. No code is needed.
If you run more than one website, GetFoxChat treats each one as a separate site with its own knowledge base, settings and conversations, all in one account. You pick the site from a drop-down in your dashboard. Starter and Pro cover one site; Agency covers up to five.
On the Agency plan you can turn off the Powered by GetFoxChat line in the chat, and use white-label walkthrough videos: when it is on, a site's videos carry only that site's brand.
The knowledge base is what your AI operator answers from. Every GetFoxChat site starts with a knowledge base filled from a read of your public site, and you can re-read the site whenever your pages change. You can also bring in help-centre articles from Zendesk, Intercom, Crisp, Help Scout, Freshdesk or a spreadsheet file.
In the editor you can edit any entry in plain text, add new entries by typing them, delete them, and set each one to visible, draft or hidden. Pages that the content check did not approve are listed with the reason, and you decide whether they may answer visitors.
Write entries in the words a visitor would actually use. The search compares meaning, and visitor questions rarely use internal wording, so entries phrased the way visitors ask are found more reliably.
When GetFoxChat first reads your site, it picks up your brand colour for the chat. How your AI operator writes is up to you.
You set that from the AI settings page in your dashboard: a short description of your business, your own written instructions, a response style, guidance on how to answer, a fixed answer language, and a limit on how many AI messages a conversation gets before the operator offers to pass it to your team.
The widget itself takes your name, avatar, colour and greeting, so the chat looks like part of your site.
Your AI operator answers in the language the visitor writes in. If you prefer, you can set one fixed answer language for your site instead.
Your knowledge base stays in your own language. GetFoxChat does not translate and store copies of your content; the operator answers in the visitor's language from your original pages, so there is only one version to keep up to date.
Each visitor who chats gets a profile: pages they viewed, how many times they came back, their conversations with your AI operator, and any details they shared, such as a name or email address. It shows next to every conversation in the inbox, so you answer with context.
The What visitors asked panel groups the questions visitors ask and shows which ones went unanswered, so you can see where your content has gaps. Your contacts list can be downloaded as a CSV file from the dashboard.
We do not sell personal data. The details are in our privacy policy.
When a visitor needs a person, you can get an alert in Slack: connect an incoming Slack webhook in Settings, send a test alert, and choose which kinds of hand-off and which urgency send an alert. While your dashboard is open in a browser, it can show a desktop notification when a new conversation starts.
Help-centre content comes in from Zendesk, Intercom, Crisp, Help Scout, Freshdesk or a spreadsheet file, and the widget installs with one line on WordPress, Shopify, Wix, Squarespace, Webflow and any site where you can add a script.
That is the full system, end to end: the widget your visitors see, the brain that answers them, the inbox where you keep watch, the takeover that hands a conversation to a person, the walkthroughs that show people what to click, the dashboard that spans your sites, the editor that shapes the knowledge, the voice that sounds like you, the languages that follow the visitor, the visitor profiles, and the alerts that tell you when you are needed.
The same GetFoxChat AI Operator runs on every plan, but how the features get used depends on the kind of site you run. Each of the pages below walks through where your AI operator helps most on a specific vertical, where it stays out of the way, and the setup specifics that matter for that kind of site. Pick the one closest to what you operate and read the page that maps to your reality.
GetFoxChat for SaaS — signup, pricing, integration, and account questions for SaaS sites.
GetFoxChat for ecommerce — product, shipping, returns, and stock questions for online stores.
GetFoxChat for docs sites — API references, how-to guides, and troubleshooting for technical documentation.
GetFoxChat for help desks — deflect tickets while escalating honestly when a human is needed.
GetFoxChat for agencies — manage chat across multiple client sites from one dashboard.
GetFoxChat for info sites — answer reader questions about your full archive on content sites and publications.
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