One Step at a Time
Foxy never dumps a list of instructions. It gives the very next action, waits for the user to complete it, then gives the next. If the user says "done" or "I see it," Foxy moves on. If they seem confused, Foxy rephrases or tries a different approach.
This is how a good coworker teaches -- not by handing you a manual, but by sitting next to you and pointing at your screen.
Mistake Correction
When a user clicks the wrong thing or goes to the wrong page, Foxy notices. Instead of restarting the workflow, it says something like "Not that one -- try the button on the right" and highlights the correct element. This is the moment where scripted tours completely fail -- they just break. Foxy adapts.
Cross-Session Memory
Foxy remembers every returning visitor. If someone struggled with scans last week and comes back today, Foxy can proactively offer: "Hey! Last time we were setting up scans. Want to pick up where we left off?" No other chat widget does this.
Model Escalation
Simple questions (pricing, hours, basic features) go to Claude Haiku -- fast and cheap. Complex questions (troubleshooting, multi-step workflows, frustrated users) automatically escalate to Claude Sonnet -- smarter and more empathetic. Your users always get the right level of intelligence.
The Learning Loop
Every question Foxy cannot answer gets logged. Every week, FoxChat sends you a report of unanswered questions. You type the correct answer once, click Save, and Foxy never fails on that question again. Over time, Foxy gets smarter about your specific product without any AI training or prompt engineering.
No credit card required. One script tag. Works on any website.