What Is in the Report
- Total conversations this week vs last week (with anomaly alerts)
- AI resolution rate -- how many conversations Foxy handled without human help
- Unanswered questions -- the exact questions Foxy could not answer, sorted by frequency
- Frustrated conversations -- which pages generated the most user frustration
- Top pages needing help -- where users open the chat most
- Coaching delivered -- how many proactive interventions Foxy made
- Satisfaction scores -- thumbs up/down breakdown
The Training Loop
The report creates a simple feedback loop: Foxy encounters a question it cannot answer. The question appears in the weekly report. The site owner types the correct answer (one click). Foxy instantly learns it and never fails on that question again. Over weeks and months, Foxy's coverage approaches 100% without any AI model training or prompt engineering.
Anomaly Alerts
If any metric changes by more than 30% compared to the previous week, FoxChat flags it as an anomaly. A sudden spike in conversations might mean users are hitting a new friction point after a product update. A drop in escalations might mean your last batch of answers is working. These signals help you act on trends before they become problems.
Page Insights
The report shows which pages generate the most support conversations. If your pricing page has 3x more chats than any other page, that is a signal that the page itself needs UX work -- not just better chat answers. FoxChat turns support data into product insights.
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