When the AC dies in a heat wave, your site answers straight away and points people to your service line
HVAC traffic spikes on the hottest and coldest days, when homeowners want to know fast whether you fix their kind of system and how to reach you. GetFoxChat answers from your repair, installation and maintenance plan pages and hands anything needing a technician to your team.
What homeowners with a broken furnace or air conditioner ask on a HVAC company website
These are the questions homeowners with a broken furnace or air conditioner typically type into a HVAC company website. Next to each: which of your pages answers it, and what the operator does with it.
“My furnace stopped working, can someone come today?”
Answered from: your contact page. Says it cannot check technician schedules, gives your service number and offers Talk to a person.
“Do you work on heat pumps?”
Answered from: your heating repair page. Confirms whether heat pumps are listed and links the page.
“What's included in your maintenance plan?”
Answered from: your maintenance plan page. Summarizes what the plan page lists and links it for sign-up details.
“Should I repair or replace my old AC?”
Answered from: none, this needs a technician. Explains it cannot judge a system it has not seen, links your installation page and offers the hand-off.
“Do you install ductless mini splits?”
Answered from: your installation page. Answers from the systems your installation page describes and links it.
“Do you offer free estimates on new systems?”
Answered from: your installation page. Repeats what the page says about estimate visits. It never gives a price.
“How often should I change my air filter?”
Answered from: your air quality page or blog. Shares the guidance your pages publish. If there is none, it says so and suggests asking a technician.
“Do you offer financing for a new furnace?”
Answered from: your financing page. Repeats what your financing page says and links it, making no promise about approval.
“Do you cover my part of town for furnace and AC calls?”
Answered from: your HVAC coverage area list. Checks the listed areas and links the page, or says it is not listed and offers Talk to a person.
“My carbon monoxide alarm went off, what do I do?”
Answered from: your emergency or safety page. Tells them to follow the emergency guidance on your page and contact emergency services, gives your number, and offers the hand-off. It gives no repair advice.
From free checks of real HVAC company websites: What HVAC company visitors ask.
Routing example: sending a visitor to the right page
Visitor
“Our upstairs AC is blowing warm air and it's miserable in here. Is that something you fix, and do you have plans so this doesn't keep happening?”
Operator
“The AC repair page lists the systems the company services, and the maintenance plan page explains what regular tune-ups include. I can't tell what's wrong with your unit or when a technician can come, so tap Talk to a person or call the number on the contact page.”
Page it points to
AC repair yourwebsite.com/ac-repair
It answers both questions from published pages and leaves the diagnosis and scheduling to the team. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a HVAC company website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Heating repair | /heating-repair | Lets the operator say whether you service furnaces, boilers and heat pumps as your page lists them. |
| AC repair | /ac-repair | Answers whether you work on central air, ductless mini splits and the brands your page names. |
| New system installation | /installation | Covers replacement options and what an in-home estimate visit involves, in your own words. |
| Maintenance plans | /maintenance-plan | Explains what a tune-up plan includes and how to join, which is one of the most asked questions. |
| Indoor air quality | /air-quality | Handles questions about filters, humidifiers and air cleaners if you offer them. |
| Service area and contact | /contact | Provides coverage areas and the phone number the operator gives when a system fails. |
When it passes the conversation to you
- A visitor reports no heat in freezing weather or no cooling for someone vulnerable: it gives your service number first and offers Talk to a person.
- Someone mentions a carbon monoxide alarm or a gas smell: it points them to emergency services and the safety contacts on your site, and passes the conversation to your team.
- A homeowner wants a price for a new system: it explains it cannot quote and routes them to the estimate request or a person.
- A maintenance plan member asks when their next visit is: it says it cannot see plan records and shares your office contact details.
It does not diagnose equipment, quote system prices, book technicians or recommend repair over replacement. It only explains what your service pages say.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.