A chat operator for law firm websites that answers from your practice pages and hands real legal questions to your team
People land on a law firm site worried, often late at night, wondering whether you take matters like theirs and how to start. GetFoxChat answers those intake questions from the practice area, attorney and consultation pages you already published, and passes anything that sounds like a request for legal advice straight to a person.
What prospective clients ask on a law firm website
These are the questions prospective clients typically type into a law firm website. Next to each: which of your pages answers it, and what the operator does with it.
“Do you handle cases like mine?”
Answered from: your practice area pages. Checks the practice areas you list and links the matching page. If the matter is not listed, it says the pages do not mention it and offers Talk to a person.
“Is the first consultation free?”
Answered from: your consultation page. Repeats what your consultation page says about first meetings and links it. If the page is silent on cost, it says so rather than guessing.
“Do you work on contingency or charge by the hour?”
Answered from: your fees page. Quotes how the fees page describes billing arrangements. It never estimates what a specific matter would cost.
“Which attorney handles immigration matters?”
Answered from: your attorney bio pages. Names the attorneys whose profiles mention that area and links their bios.
“Does anyone at the firm speak Spanish?”
Answered from: your attorney bios or about page. Answers from language details in the bios, and replies in Spanish if the visitor writes in Spanish.
“What documents should I bring to my first meeting?”
Answered from: your consultation or FAQ page. Lists what the page tells new clients to bring. If no list is published, it suggests asking the team and offers the hand-off.
“Can you tell me if I have a case?”
Answered from: none, this needs a lawyer. Explains it cannot assess a legal situation, then offers Talk to a person and the consultation page.
“Where is your office and is there parking?”
Answered from: your locations page. Gives the address and any parking notes from the locations page and highlights the link if the visitor is already on it.
“What happens after I fill out the intake form?”
Answered from: your client FAQ. Summarizes the next steps your FAQ describes. It does not check the status of any submitted form.
“Can I get an update on my case?”
Answered from: your contact page. Says it cannot see case files, shares the phone number and email from the contact page, and offers Talk to a person.
From free checks of real law firm websites: What law firm visitors ask.
Routing example: sending a visitor to the right page
Visitor
“I was in a car accident last month and the other driver's insurer keeps calling me. Do you take these cases, and does it cost anything to talk to someone?”
Operator
“I can't advise you on the calls you're getting, but I can point you to the right place. The firm's practice pages list the kinds of injury matters it handles, and the consultation page explains how a first conversation works and what it says about cost. If you would rather speak with someone now, tap Talk to a person.”
Page it points to
Free consultation yourwebsite.com/consultation
The visitor asked two intake questions the site answers and one situation that needs a lawyer, so the operator answers the first two from pages and routes the rest. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a law firm website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Practice areas | /practice-areas | Lets the operator tell a visitor whether the firm lists the kind of matter they describe, such as divorce, injury or estate planning. |
| Attorney bios | /attorneys | Answers who handles a given area, which languages lawyers speak and where each attorney is admitted, as written in their profiles. |
| Free consultation | /consultation | Explains how a first meeting works, what to bring and how to request one, so the operator can walk people toward that page. |
| Fees and billing | /fees | Covers whether the firm describes contingency, flat fee or hourly arrangements, in the firm's own words. |
| Office locations | /locations | Gives addresses, parking notes and office hours when a visitor asks where to go. |
| Client FAQ | /faq | Handles general process questions like what happens after intake or how the firm communicates during a matter. |
| Contact | /contact | Supplies the phone number and email the operator shares when a matter needs a person quickly. |
When it passes the conversation to you
- A visitor mentions a court date, a filing deadline or an arrest: it gives the phone number from your contact page, offers Talk to a person, and gives no legal advice.
- An existing client asks about their own matter: it explains it cannot see case information and passes the conversation to your team.
- Someone asks whether they should sign a document or accept an offer: it declines to weigh in and routes them to an attorney through the hand-off.
- A visitor describes a practice area your pages never mention: it says the site does not cover it and lets them leave an email if nobody is online.
It never gives legal advice, predicts outcomes or says whether someone has a case. It cannot open matters, check conflicts or read client files.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.