FoxChat replaces your Crisp widget with an AI Operator you name, a bubble that reads your live site and the help content you import, then answers visitor questions in plain language. Here is exactly how to make the move.
Get started with FoxChatFour steps. You can do them in one sitting, and you can keep Crisp running the whole time until you are happy.
Sign in at getfoxchat.com/dashboard, open the Import Knowledge Base tab, and paste the public URL of your Crisp Helpdesk (the address that ends in crisp.help). FoxChat crawls those public pages, pulls out each article, and adds it to your knowledge base for you. No copy and paste, and no API keys to dig up. FoxChat also reads your live website automatically, so anything already published on your pages is picked up too. The knowledge base is where you add the answers that are not obvious from your public pages. If a page is locked behind a login or rendered entirely by JavaScript, the importer will skip it and tell you, so you always know exactly what came across.
Grab your site snippet from the FoxChat dashboard and paste this single line into your site, right before the closing </body> tag, with your own site ID in place of YOUR_SITE_ID:
<script src="https://getfoxchat.com/widget.js" data-site="YOUR_SITE_ID" defer></script>
That one line is the whole install. Your AI Operator appears as a bubble in the corner and starts answering right away.
Find the Crisp loader on your site, usually a small block of JavaScript that sets window.$crisp and loads client.crisp.chat/l.js, and delete it. If Crisp was added through a plugin or tag manager, disable it there instead. Removing the old script prevents two bubbles from showing at once. If you would rather run both side by side for a day, leave Crisp in place for now and remove it once you have confirmed your AI Operator is answering well.
Visit your own site and ask your AI Operator the questions your visitors actually ask: pricing, how to sign up, how to cancel, where to find a feature. If an answer is thin or wrong, open your knowledge base and add or sharpen the matching entry. Write the answers in the same words a visitor would use to ask the question. A few minutes of refining turns your AI Operator from good to genuinely reliable, and it keeps improving as you fill gaps.
Crisp is built around a shared inbox and ticket queue: a visitor sends a message, it lands in a list, and someone replies when they get to it. FoxChat starts from the opposite end. Your AI Operator tries to resolve the question on the spot from your site and knowledge base, so most visitors get an answer immediately rather than waiting for a human to pick up the thread.
With Crisp, the bot only knows what you load into its Helpdesk. FoxChat reads your live pages on its own, so your AI Operator already knows your product before you import a single article. Your knowledge base then fills in the answers that are not visible on a public page.
Crisp rewards teams that staff the inbox. FoxChat is designed for owners who would rather not. After the one-line install, your AI Operator handles the routine questions and only escalates the ones that genuinely need a person, so your attention goes to the conversations that matter.
Your past Crisp conversations stay in Crisp. FoxChat does not delete or import your old transcripts, so nothing is lost. New conversations start fresh in FoxChat from the day you install the widget.
FoxChat reads the public articles reachable from the URL you paste and adds each one to your knowledge base as a separate entry, with its title and body preserved. Pages that sit behind a login, or that a help center renders only with JavaScript, may not be readable from the public page; the importer skips those and reports them so you know what to add by hand. You can review and edit every imported entry in the knowledge base before your AI Operator uses it.
Yes. Many teams leave Crisp installed for a few days while they test their AI Operator. To avoid two bubbles on screen at once, you can tuck the Crisp bubble away or place it on a different page while you evaluate, then remove the Crisp script once you are confident.
The technical part, adding the FoxChat snippet and removing the Crisp one, takes a few minutes. Bringing over your Helpdesk articles and refining answers usually takes most teams under an hour. You are live the moment the snippet is in place.
No. If you can paste a line of HTML before the closing body tag, or add a snippet through your site builder or tag manager, you can install FoxChat yourself.
Paste your Helpdesk URL, drop in one line, and let your AI Operator start answering.
Get started with FoxChat