Knowledge base

FoxChat works without a KB. It works meaningfully better with one.

Foxy crawls your site and learns from the live DOM, so even with zero docs you get a working AI agent. But the difference between "no KB" and "real KB" shows up in escalation rates, accuracy, and SEO.

Foxy without a KB

Site-only mode

Foxy crawls your public pages, extracts headings and content, and answers from what's there. This is the default after install — zero setup.

Works in 3 minutes after install
Answers questions visible on your site
Falls back to "I don't know — let me get a human" when uncertain
Higher escalation rate, more operator load
Doesn't surface refund policy, pricing nuance, or edge cases not on the public site

Foxy with a KB

Grounded mode

You add structured Q&A pairs (or import from Zendesk / Intercom / Crisp / Help Scout / Freshdesk / CSV). Foxy uses hybrid retrieval to find verbatim answers from your docs.

Resolution rate jumps 30-50% in our customer data
Pricing, refund, and policy answers are extracted verbatim — never invented
Confidence band stays in the green
Public help docs at getfoxchat.com/docs/<you> with built-in SEO
ChatGPT, Claude, and Perplexity crawlers can now cite your docs

Three ways to get a real KB into FoxChat

Option A

Import from your existing tool

Zendesk, Intercom, Crisp, Help Scout, Freshdesk, or CSV. One click. Categories, tags, and locales preserved.

Import from Zendesk

Option B

Build it in the KB Maker

The "Edit Knowledge Base" tab in your dashboard has an inline editor with markdown, categories, and a preview pane that shows the article in both widget and public-docs styles.

Open the KB maker

Option C

Let Foxy generate it from your site

The auto-generate flow scans your site, identifies high-value pages, and proposes Q&A pairs. You approve in one click. Best of both worlds.

Auto-generate