FoxChat turns your help content into an AI Operator you name, a chat bubble that reads your live site and the Docs articles you import, then answers visitor questions in plain language. Here is exactly how to make the move.
Get started with FoxChatFour steps you can finish in one sitting, with Help Scout still running the whole time until you are ready.
Sign in at getfoxchat.com/dashboard, open the Import Knowledge Base tab, and paste the public URL of your Help Scout Docs site. FoxChat crawls those public pages, pulls out each article, and adds it to your knowledge base for you. No copy and paste, and no API keys to dig up. FoxChat also reads your live website automatically, so anything already published on your pages is picked up too. The knowledge base is where you add the answers that are not obvious from your public pages. If a page is locked behind a login or rendered entirely by JavaScript, the importer will skip it and tell you, so you always know exactly what came across.
Copy your site snippet from the FoxChat dashboard and paste this single line into your site, right before the closing </body> tag, with your own site ID in place of YOUR_SITE_ID:
<script src="https://getfoxchat.com/widget.js" data-site="YOUR_SITE_ID" defer></script>
That one line is the entire install. Your AI Operator appears as a bubble in the corner and begins answering immediately.
Find the Help Scout Beacon loader on your site, usually a JavaScript snippet that calls window.Beacon and loads from beacon-v2.helpscout.net, and delete it. If the Beacon was added through a plugin or a tag manager, disable it there instead. Removing the old script keeps a single bubble on screen. Prefer to keep both for a day? Leave the Beacon in place and remove it once your AI Operator is answering well.
Visit your own site and ask your AI Operator the questions your visitors actually ask: pricing, how to get started, how to cancel, where a feature lives. If an answer is thin or off, open your knowledge base and add or sharpen the matching entry. Phrase answers in the same words a visitor would use to ask. A short refining pass turns your AI Operator from good to genuinely dependable, and it keeps improving as you close gaps.
Help Scout is built around a shared inbox: a visitor writes in, the message becomes a conversation in a queue, and a teammate replies when they can. FoxChat starts the other way around. Your AI Operator tries to resolve the question immediately from your site and Docs, so most visitors get their answer without waiting for a human to reach their place in the queue.
In Help Scout, the search and Beacon only know what is in your Docs. FoxChat reads your live pages on its own, so your AI Operator already understands your product before you import a single article. Your knowledge base then fills in the answers that never appear on a public page.
Help Scout works best for teams that watch the inbox closely. FoxChat is built for owners who would rather not. After the one-line install, your AI Operator handles routine questions and escalates only the ones that truly need a person, so your time goes to conversations that actually need you.
Your past Help Scout conversations stay in Help Scout. FoxChat does not delete or import your old transcripts, so nothing is lost. New conversations start fresh in FoxChat from the moment you install the widget.
FoxChat reads the public articles reachable from the URL you paste and adds each one to your knowledge base as a separate entry, with its title and body preserved. Pages that sit behind a login, or that a help center renders only with JavaScript, may not be readable from the public page; the importer skips those and reports them so you know what to add by hand. You can review and edit every imported entry in the knowledge base before your AI Operator uses it.
Yes. Plenty of teams leave the Help Scout Beacon installed for a few days while they test their AI Operator. To avoid two bubbles at once, you can hide the Beacon or limit it to certain pages while you evaluate, then remove it once you are confident.
The technical part, adding the FoxChat snippet and removing the Beacon, takes a few minutes. Bringing over your Docs and refining answers usually takes under an hour. You go live the moment the snippet is in place.
No. If you can paste a line of HTML before the closing body tag, or add a snippet through your site builder or tag manager, you can install FoxChat yourself.
Paste your Docs URL, drop in one line, and let your AI Operator start answering.
Get started with FoxChat