FoxChat replaces your Intercom Messenger with an AI Operator you name, a bubble that reads your live site and the Articles you import, then answers visitor questions in plain language. Here is exactly how to make the move.
Get started with FoxChatFour steps you can finish in one sitting, with Intercom still running the whole time until you are ready.
Sign in at getfoxchat.com/dashboard, open the Import Knowledge Base tab, and paste the public URL of your Intercom Help Center (the address that ends in intercom.help). FoxChat crawls those public pages, pulls out each article, and adds it to your knowledge base for you. No copy and paste, and no API keys to dig up. FoxChat also reads your live website automatically, so anything already published on your pages is picked up too. The knowledge base is where you add the answers that are not obvious from your public pages. If a page is locked behind a login or rendered entirely by JavaScript, the importer will skip it and tell you, so you always know exactly what came across.
Copy your site snippet from the FoxChat dashboard and paste this single line into your site, right before the closing </body> tag, with your own site ID in place of YOUR_SITE_ID:
<script src="https://getfoxchat.com/widget.js" data-site="YOUR_SITE_ID" defer></script>
That one line is the entire install. Your AI Operator appears as a bubble in the corner and begins answering immediately.
Find the Intercom loader on your site, usually a JavaScript snippet that sets window.intercomSettings and loads widget.intercom.io, and delete it. If the Messenger was added through a plugin or a tag manager, disable it there instead. Removing the old script keeps a single bubble on screen. Want to keep both for a day? Leave the Messenger in place and remove it once your AI Operator is answering well.
Visit your own site and ask your AI Operator the questions your visitors actually ask: pricing, how to get started, how to cancel, where a feature lives. If an answer is thin or off, open your knowledge base and add or sharpen the matching entry. Phrase answers in the same words a visitor would use to ask. A short refining pass turns your AI Operator from good to genuinely dependable, and it keeps improving as you close gaps.
Intercom is built around its Messenger and resolution-based model: a visitor asks, the bot attempts a reply, and a teammate steps in when it cannot. FoxChat starts from a simpler place. Your AI Operator tries to resolve the question immediately from your site and Articles, so most visitors get an answer on the spot rather than waiting for a handoff. See the pricing page for how FoxChat is billed.
In Intercom, the answer bot only knows what is in your Articles and any sources you connect. FoxChat reads your live pages on its own, so your AI Operator already understands your product before you import a single article. Your knowledge base then fills in the answers that never appear on a public page.
Intercom is powerful, and that power comes with a lot of setup: workflows, routing rules, and seats to manage. FoxChat is built for owners who want answers handled without all that wiring. After the one-line install, your AI Operator handles routine questions and escalates only the ones that truly need a person.
Your past Intercom conversations stay in Intercom. FoxChat does not delete or import your old transcripts, so nothing is lost. New conversations start fresh in FoxChat from the moment you install the widget.
FoxChat reads the public articles reachable from the URL you paste and adds each one to your knowledge base as a separate entry, with its title and body preserved. Pages that sit behind a login, or that a help center renders only with JavaScript, may not be readable from the public page; the importer skips those and reports them so you know what to add by hand. You can review and edit every imported entry in the knowledge base before your AI Operator uses it.
Yes. Many teams leave the Intercom Messenger installed for a few days while they test their AI Operator. To avoid two bubbles at once, you can hide the Messenger or limit it to certain pages while you evaluate, then remove it once you are confident.
The technical part, adding the FoxChat snippet and removing the Messenger, takes a few minutes. Bringing over your Articles and refining answers usually takes under an hour. You go live the moment the snippet is in place.
No. If you can paste a line of HTML before the closing body tag, or add a snippet through your site builder or tag manager, you can install FoxChat yourself.
Paste your Help Center URL, drop in one line, and let your AI Operator start answering.
Get started with FoxChat