One-click Zendesk importer. Articles, sections, labels, and metadata preserved. Then one script tag and Foxy is live.
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In your FoxChat dashboard, the import tab lists Zendesk, Intercom, Crisp, Help Scout, Freshdesk, and CSV.
We use Zendesk's official Help Center API. Read-only, scoped to articles. Tokens stay encrypted at rest.
One line of HTML. Foxy crawls your site, picks up branding, and starts answering questions immediately using your imported KB.
No rush. Run both side-by-side for a week if you want. We even forward conversations from FoxChat to your Zendesk inbox during transition.
Full body, formatting preserved (markdown). Drafts and unpublished articles excluded.
Mapped to FoxChat's category field. Hierarchy flattened to one level for retrieval.
Mapped to keywords. Used by hybrid retrieval to boost matching.
Multi-language Zendesk Help Centers import each locale as separate KB entries with locale tags.
Created-at, updated-at, author preserved. Shown in the KB editor as "Imported from Zendesk on May 9".
Internal-only Zendesk articles import as public_visible=false. You can flip them on individually later.