Paste your public Zendesk Help Center URL and we import the articles into your knowledge base. Then one script tag and your AI Operator is live.
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In your FoxChat dashboard, the import tab lets you paste a public help-center URL, and also lists Zendesk, Intercom, Crisp, Help Scout, Freshdesk, and CSV.
Paste the address of your Help Center (the one that ends in zendesk.com/hc). FoxChat reads the public articles and adds each one to your knowledge base. If your Help Center is private, you can instead connect with a read-only Zendesk API token for a complete pull; either way, drafts and login-only pages are skipped and reported.
One line of HTML. Your AI Operator crawls your site, picks up branding, and starts answering questions immediately using your imported knowledge base.
No rush. Run both side-by-side for a week if you want, then remove the Zendesk widget once your AI Operator is answering well.
Each public article comes across as its own knowledge-base entry, with its title and full body preserved. Drafts are skipped.
The section an article lives in is mapped to FoxChat's category field, so related answers stay grouped.
Article labels are mapped to keywords and used by hybrid retrieval to boost matching.
Every entry keeps a link back to the original Zendesk article, so you can check the source any time.
Imported entries are tagged in the knowledge-base editor as imported from your help center, with the date.
Review and edit every imported entry before your AI Operator uses it. Anything the importer had to skip is reported, so nothing is silently lost.
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