Point supporters and people who need help to the right page
A charity website serves very different people at once: donors checking where money goes, volunteers looking for a role, and people who need the service itself. GetFoxChat answers each of them from your published pages and passes anything sensitive or personal to your team.
What supporters, volunteers and people seeking help ask on a nonprofit website
These are the questions supporters, volunteers and people seeking help typically type into a nonprofit website. Next to each: which of your pages answers it, and what the operator does with it.
“Can I get help from you if I live outside the city?”
Answered from: your who we help page. Explains the service area and criteria the page sets out. It does not decide eligibility and offers a person for the visitor's own situation.
“Do I need a referral to use your service?”
Answered from: your who we help page. Repeats what the page says about self-referral or professional referral, and links to it.
“How can I set up a monthly donation?”
Answered from: your ways to give page. Points to the regular giving section and highlights the link if the visitor is on that page. It does not take the donation itself.
“Can I get a receipt for my donation for tax purposes?”
Answered from: your ways to give page. Shares what the page says about receipts or tax relief. It gives no tax advice and passes questions about a past gift to the team.
“How much of my donation actually goes to the cause?”
Answered from: your where your money goes page. Directs the donor to the published reports and summarises what the page says, adding no figures of its own.
“What volunteer roles do you have for weekends?”
Answered from: your volunteer page. Lists the roles the volunteer page describes and how to apply.
“Can my company volunteer as a team for a day?”
Answered from: your volunteer page. Explains any corporate or group volunteering the page mentions, or says the page does not cover it and offers to pass the request on.
“I'm running a marathon, can I raise money for you?”
Answered from: your fundraise for us page. Points to the fundraising page and the support it describes for people running their own events.
“Do you accept donations of clothes or furniture?”
Answered from: your ways to give page. Repeats what the site says about donated goods. If the page does not mention it, it says so rather than guessing.
“I need help urgently, who can I talk to right now?”
Answered from: your contact page. Gives the phone number or helpline listed on the contact page straight away and offers the Talk to a person button.
Routing example: sending a visitor to the right page
Visitor
“Hi, I'd like to support you but I'm not sure whether to give money or volunteer. I only have free time some Saturdays. What would help most?”
Operator
“Your volunteer page lists the roles on offer and the time each one asks for, so you can see whether any fit some Saturdays. If giving suits you better, the ways to give page explains one-off and regular donations. Your team can tell you where help is most needed right now, and I can pass your message to them.”
Page it points to
Volunteer yourwebsite.com/volunteer
It sends the supporter to both relevant pages and leaves the judgement about what helps most to the charity's own staff. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a nonprofit website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Our services | /services | Lets the operator explain what help you provide and who it is for, which is often the most urgent question on the site. |
| Who we help | /eligibility | Answers eligibility and referral questions in the words your organisation has chosen. |
| Ways to give | /donate | Points supporters to the donation options and explains regular giving, gifts in wills or matched giving as described. |
| Volunteer | /volunteer | Covers volunteer roles, time commitments and how to apply. |
| Where your money goes | /impact | Lets it direct donors to the organisation's own published reports and accounts. |
| Fundraise for us | /fundraise | Answers people planning their own event or challenge on your behalf. |
| Contact | /contact | Gives it the phone line, email or helpline hours listed on the site for urgent enquiries. |
When it passes the conversation to you
- A person describes a crisis or a situation that needs a trained staff member.
- A donor asks about a gift they already made or wants to change a regular donation.
- Someone wants to discuss leaving a gift in their will.
- A journalist or partner organisation asks for a comment or collaboration.
It will not take donations, decide who qualifies for support or give legal, tax or crisis counselling. For urgent situations it gives the contact details your site already lists.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.