Let your PT website explain referrals, first visits and what you treat
Someone recovering from surgery or nursing a sore back visits a physical therapy site to learn whether they need a referral, whether you treat their problem, and what the first session looks like. The GetFoxChat operator answers from your clinic's pages and leaves every question about their body to your therapists.
What patients ask on a physical therapy clinic website
These are the questions patients typically type into a physical therapy clinic website. Next to each: which of your pages answers it, and what the operator does with it.
“Do I need a referral from my doctor to start PT?”
Answered from: your referrals page. It repeats what your referrals page says about direct access and links to it. If the answer depends on the patient's plan, it says so and offers a handoff.
“What should I wear to my first appointment?”
Answered from: your first visit page. It shares the clothing and preparation tips from your first visit page and links there.
“Do you treat people after knee replacement surgery?”
Answered from: your conditions page. It checks your conditions page for joint replacement rehab and links to it, without commenting on the patient's recovery.
“Is there a therapist who does pelvic floor therapy?”
Answered from: your therapists page. It points to the therapist or program your pages list for pelvic health. If none is mentioned, it says so and passes the question on.
“How long is each session?”
Answered from: your first visit page. It quotes session length only if your pages state it. Otherwise it says the pages don't say and offers the Talk to a person button.
“Do you take my insurance for physical therapy?”
Answered from: your insurance page. It links to your list of accepted plans and suggests confirming coverage with your team, since it cannot check benefits.
“Do you offer dry needling?”
Answered from: your specialty programs page. It answers from your programs page and links to the dry needling section if one exists.
“My shoulder hurts when I lift my arm, can PT help?”
Answered from: your conditions page. It does not assess the shoulder. It links to the shoulder conditions you list and offers to connect the visitor with a therapist.
“What is your cancellation policy?”
Answered from: your first visit or FAQ page. It quotes the cancellation and reschedule policy exactly as your pages state it.
“Do you work with high school athletes?”
Answered from: your specialty programs page. It shares what your programs page says about sports rehab and return-to-play work, and links to it.
From free checks of real physical therapy clinic websites: What physical therapy clinic visitors ask.
Routing example: sending a visitor to the right page
Visitor
“I hurt my ankle playing basketball a few weeks ago and it's still weak. Do I need a doctor's note first, and do you work with sports injuries?”
Operator
“Sorry to hear about the ankle. Your clinic's referrals page explains whether you can start without a doctor's referral, so here is that link. The conditions page lists the sports injuries the therapists work with. I can't say what your ankle needs, but I can pass you to the team if you'd like to talk it through.”
Page it points to
Referrals and direct access yourwebsite.com/referrals
Whether they can start without a referral is the first practical blocker, and the referrals page is where the clinic answers it. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a physical therapy clinic website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Conditions we treat | /conditions | Lets the operator say whether you work with post-surgical rehab, sports injuries, back and neck pain, balance or pelvic health. |
| Your first visit | /first-visit | Explains what happens at the evaluation, what to wear, and what paperwork to bring. |
| Referrals and direct access | /referrals | Answers whether patients can come without a doctor's referral, based on what you have written. |
| Insurance and payment | /insurance | Holds your accepted plans and self-pay information. |
| Our therapists | /therapists | Covers each therapist's specialties and background. |
| Specialty programs | /programs | Describes programs like dry needling, vestibular therapy or return-to-sport training if you offer them. |
When it passes the conversation to you
- Sudden new pain, numbness or a fall: it gives the phone number from your contact page and does not suggest exercises or rest.
- Questions about a patient's own plan of care or progress: it hands those to the treating therapist through the Talk to a person button.
- Requests to set up or move a session: it explains it cannot schedule and offers your number or a handoff.
- Detailed benefit or visit-limit questions for a specific plan: it passes them to your billing staff.
It does not recommend exercises, assess injuries, or predict recovery. It answers from your PT clinic's pages and connects patients with your therapists for anything personal.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.