Help patients find clinic information without another phone call
Clinic websites get the same visits every day: do you take walk-ins, which plans do you accept, can I get a physical or a vaccine here. The GetFoxChat operator answers those from your clinic's own pages, sends people to the right page, and never plays doctor.
What patients ask on a medical clinic website
These are the questions patients typically type into a medical clinic website. Next to each: which of your pages answers it, and what the operator does with it.
“Do you accept walk-ins or do I need an appointment?”
Answered from: your visits page. It repeats your walk-in policy as written and links to the visits page. If the page is silent, it says so and gives the clinic phone number.
“Can I get a flu shot here?”
Answered from: your services page. It checks your services page for vaccinations and links to that section. It does not advise on whether someone should get a vaccine.
“How do I see my lab results?”
Answered from: your patient portal page. It points to the portal login described on your patients page. It cannot open the portal or read any results itself.
“Is Dr. so-and-so taking new patients?”
Answered from: your providers page. It shares what the providers page says about each clinician and new patients. If availability isn't stated, it hands the question to your staff.
“Which insurance plans do you take?”
Answered from: your billing page. It links to the list of accepted plans on your billing page and suggests calling to confirm coverage details it can't see.
“Do you do sports physicals for school?”
Answered from: your services page. It answers from your services page and links to it, and mentions any forms page you have for school paperwork.
“Can I do a video visit instead of coming in?”
Answered from: your visits page. It shares whether your visits page mentions telehealth and how to request it. If nothing is written, it says the pages don't cover it and offers a handoff.
“What should I bring to my first visit?”
Answered from: your patient forms page. It lists what your forms page asks new patients to bring and links to any forms to complete beforehand.
“How much is a visit if I don't have insurance?”
Answered from: your billing page. It repeats any self-pay information your billing page publishes. If no rates are listed, it says so and offers to connect the visitor with your billing team.
“What time do you close on weekends?”
Answered from: your locations page. It quotes the weekend hours for the location the visitor asks about, straight from your locations page.
Routing example: sending a visitor to the right page
Visitor
“My son needs a physical for soccer and I'd rather not wait long. Do you do those and can we just walk in?”
Operator
“Your clinic's services page lists the types of physicals offered, and the visits page explains how walk-ins and same-day visits work. Here is the visits page link. For today's wait or to hold a spot, the clinic's phone number is on the contact page, or I can pass you to the team.”
Page it points to
Walk-ins and visits yourwebsite.com/visits
The deciding question is whether they can walk in, and the visits page is where the clinic describes that process. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a medical clinic website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Services | /services | Lets the operator say whether you offer physicals, vaccinations, lab work, minor procedures or chronic care visits. |
| Walk-ins and visits | /visits | Explains whether you see walk-ins, how same-day visits work, and whether telehealth is offered. |
| Insurance and billing | /billing | Holds the accepted plans and self-pay information the operator points patients to. |
| Providers | /providers | Answers who the doctors, nurse practitioners and physician assistants are and whether they are accepting patients. |
| Patient portal and forms | /patients | Tells visitors where to log in for results or messages and which forms to complete before a visit. |
| Locations and hours | /locations | Gives each site's address, phone number and opening hours for the operator to repeat. |
When it passes the conversation to you
- Chest pain, trouble breathing or anything that sounds urgent: it tells the visitor to contact emergency services or call the number on your contact page, and gives no medical advice.
- Questions about a patient's own results, prescriptions or referrals: it points to the patient portal or your staff, because it cannot see records.
- Requests for a specific appointment time: it explains it cannot schedule and offers the Talk to a person button.
- Billing disputes or questions about a statement: it passes the conversation to your team.
It gives no medical advice, triage or interpretation of symptoms or results. It answers from your public clinic pages and routes clinical questions to your staff.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.