Answer renters, residents and owners from the pages you already publish, and route repairs to your team
A property management site serves three audiences at once: people looking to rent, residents with a leaking faucet and owners weighing whether to hire you. GetFoxChat answers each from your listings, resident and owner pages, and hands emergencies and account questions to your office.
What renters, residents and property owners ask on a property management company website
These are the questions renters, residents and property owners typically type into a property management company website. Next to each: which of your pages answers it, and what the operator does with it.
“Do you have any two-bedroom units available?”
Answered from: your rentals page. Links the listings page and explains it cannot check live availability. For a specific unit, it offers Talk to a person.
“What do I need to apply?”
Answered from: your rental application page. Lists the requirements your application page publishes and links it.
“Can I have a dog in one of your rentals?”
Answered from: your rental pet policy. Repeats the pet rules as written and links the policy, adding nothing about individual properties.
“How do I submit a maintenance request?”
Answered from: your resident page. Gives the request steps from the resident page and highlights the link if the resident is already on it.
“My heat stopped working, who do I call?”
Answered from: your contact and emergency page. Gives the emergency number from your site right away and offers Talk to a person.
“How do I pay rent online?”
Answered from: your resident portal page. Points to the payment instructions on the portal page. It cannot see balances or take payments.
“What does your management service include for owners?”
Answered from: your owner services page. Summarizes the services listed on the owner page and offers the hand-off for pricing.
“Can I break my lease early?”
Answered from: your resident FAQ, if published. Shares any general lease information your pages publish and routes the specifics to your office, since it cannot read leases.
“Where do I get my security deposit back?”
Answered from: your move-out or resident page. Repeats the move-out steps your site describes and passes account questions to a person.
“Do you manage properties in my neighborhood?”
Answered from: your owner services or about page. Answers from the neighborhoods or towns your owner page lists. If it is not listed, it says so and offers the hand-off.
Routing example: sending a visitor to the right page
Visitor
“Hi, I'm a tenant in one of your buildings and water is dripping from the ceiling into my kitchen. Also, is the pool open this weekend?”
Operator
“For water coming through a ceiling, please call the emergency maintenance number on the contact page now. I'll also offer Talk to a person so the office sees this. I don't have details about pool hours for your building on the site, so the team can answer that too.”
Page it points to
Contact and emergency line yourwebsite.com/contact
It puts the published emergency line first, admits the amenity question is not on the pages, and hands both to the office. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a property management company website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Available rentals | /rentals | Lets the operator point prospective renters to current listings, since it cannot check which units are open. |
| Rental application | /apply | Answers how to apply, what screening criteria are published and what applicants should prepare. |
| Resident portal and maintenance | /residents | Explains how residents pay rent online and submit maintenance requests, and what counts as an emergency. |
| Pet policy | /pet-policy | Covers which pets are allowed and any deposits or rules the policy page lists. |
| Owner services | /owners | Tells property owners what management services the company describes, such as leasing, inspections and maintenance coordination. |
| Contact and emergency line | /contact | Provides the office and after-hours numbers the operator gives for urgent repairs. |
When it passes the conversation to you
- A resident reports a leak, no heat, a gas smell or a lockout: it gives the emergency number from your contact page and offers Talk to a person.
- An applicant asks about the status of their application: it says it cannot see applications and routes them to your leasing team.
- A resident disputes a charge or asks about their balance: it explains it has no account access and shares your office contact details.
- An owner wants a management fee proposal: it summarizes your owner services page and passes them to a person for pricing.
It cannot check unit availability, approve applications, see rent balances or schedule repairs. It never interprets a lease on anyone's behalf.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.