Answer what a deep clean includes before anyone has to call, using the checklists already on your site
People comparing cleaners want to know what is included, whether they need to be home and whether you bring your own supplies. GetFoxChat answers from your service checklists, FAQ and area pages, and passes custom requests and booking changes to your team.
What households and offices looking for cleaners ask on a cleaning service website
These are the questions households and offices looking for cleaners typically type into a cleaning service website. Next to each: which of your pages answers it, and what the operator does with it.
“What's included in a deep clean?”
Answered from: your deep cleaning page. Lists the tasks your deep cleaning page describes and links it.
“Do you bring your own supplies?”
Answered from: your cleaning FAQ. Repeats what the FAQ says about supplies and equipment.
“Do I need to be home during the cleaning?”
Answered from: your cleaning FAQ. Answers from the FAQ's notes on keys and access and links the section.
“Do you use eco-friendly products?”
Answered from: your FAQ or about page. Quotes what your pages say about products. If the pages don't mention it, it says so and offers Talk to a person.
“Do you clean inside the oven and fridge?”
Answered from: your standard or deep cleaning page. Checks whether appliance interiors appear in either checklist and links the page that lists them.
“How much for a three-bedroom house?”
Answered from: your booking page. Explains it cannot price a cleaning and links the booking page or offers the hand-off.
“Can you clean after I move out of my apartment?”
Answered from: your move-out cleaning page. Summarizes the move-out checklist and links it.
“I have a dog, is that a problem?”
Answered from: your cleaning FAQ. Shares what your FAQ says about pets in the home.
“Do you clean offices on weekends?”
Answered from: your office cleaning page. Answers from what the office page says about timing and passes scheduling requests to a person.
“I need to reschedule my cleaning tomorrow, how do I do that?”
Answered from: your cleaning FAQ and contact page. Repeats the change policy your FAQ publishes, shares your contact details and offers Talk to a person, since it cannot move bookings.
From free checks of real cleaning service websites: What cleaning service visitors ask.
Routing example: sending a visitor to the right page
Visitor
“We're moving out at the end of the month and the landlord wants the place spotless. What do you do for move-outs, and do you do carpets and windows?”
Operator
“The move-out cleaning page lists everything included when a home is empty. I don't see carpet or window cleaning mentioned in the pages I can read, so tap Talk to a person and the team can confirm, or use the booking page to request a date.”
Page it points to
Move-in and move-out cleaning yourwebsite.com/move-out-cleaning
It answers the checklist question from the page and is honest that the add-ons are not covered anywhere on the site. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a cleaning service website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Standard cleaning | /standard-cleaning | Lets the operator list what a regular visit covers, room by room, as your checklist describes it. |
| Deep cleaning | /deep-cleaning | Answers how a deep clean differs from a standard one, which is the most common comparison question. |
| Move-in and move-out cleaning | /move-out-cleaning | Covers what is included for empty homes, a frequent request from renters and sellers. |
| Office cleaning | /commercial | Tells business visitors whether you describe office, retail or after-hours cleaning. |
| Cleaning FAQ | /faq | Handles questions about supplies, pets, keys, whether someone needs to be home and your policy on changes. |
| Service area and booking | /book | Shows where you work and where to request a cleaning, since the operator cannot book or price a visit. |
When it passes the conversation to you
- A client wants to reschedule, cancel or change a booked visit: it says it cannot change bookings, shares your contact details and offers Talk to a person.
- A customer reports something damaged or missed during a cleaning: it responds politely and passes the conversation straight to your team.
- A visitor asks for a price or a custom scope, like post-renovation dust: it routes them to the booking request or a person.
- An office manager asks about keys, alarm codes or building access: it tells them not to share codes in chat and hands the conversation to your team.
It cannot book, price or reschedule cleanings, and it cannot see who is assigned to a home. It only describes what your checklists and FAQ publish.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
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The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.