Answer diners' menu and dietary questions during the dinner rush
Diners check a restaurant's site for the menu, whether there is a vegan option, and if they can bring a large group. GetFoxChat answers from your menu and info pages while your staff stays on the floor, and suggests calling for anything like a severe allergy.
What diners ask on a restaurant website
These are the questions diners typically type into a restaurant website. Next to each: which of your pages answers it, and what the operator does with it.
“Do you have gluten-free options?”
Answered from: your menu page. It points to the dishes your menu marks as gluten-free and links it. For celiac or cross-contact questions, it points to your allergen note and suggests calling the restaurant.
“Is there anything vegan on the menu?”
Answered from: your menu page. It lists only the dishes your menu labels as vegan or plant-based and says so if none are labeled.
“I have a severe nut allergy, is it safe to eat there?”
Answered from: your allergen information page. It shares your allergen statement word for word where possible and passes the question to staff or gives the phone number, because it cannot judge kitchen safety.
“Do you take walk-ins or do I need a reservation?”
Answered from: your FAQ page. It repeats your stated walk-in policy and links your reservation page if you have one, but it cannot book a table or check openings.
“What time does the kitchen close?”
Answered from: your visit us page. It reads back the hours posted on the page and links it.
“Can we book the back room for a birthday dinner?”
Answered from: your private dining page. It describes the private dining options you publish and shares the inquiry form or email from that page.
“Is there parking nearby?”
Answered from: your visit us page. It shares the parking notes on your page and links the directions.
“Do you have a kids' menu or high chairs?”
Answered from: your FAQ or menu page. It gives the answer your page states and says plainly if it is not mentioned.
“Can I bring my own bottle of wine?”
Answered from: your FAQ page. It repeats your corkage policy in plain words and links it.
“Do you do catering for office lunches?”
Answered from: your catering page. It describes the catering options you list and hands off to the team for anything about a specific event.
From free checks of real restaurant websites: What restaurant visitors ask.
Routing example: sending a visitor to the right page
Visitor
“Planning a dinner for about fifteen people from work next month. Do you have a private room, and can you do a set menu with a couple of vegetarian choices?”
Operator
“Your private dining page describes the room options, the group sizes they suit, and the set menus offered, including any vegetarian choices listed there. It also has the inquiry form for checking a date. I can pass your note to the team too if you'd like someone to follow up.”
Page it points to
Private dining yourwebsite.com/private-dining
Group dinners are a high-value inquiry, and the private dining page answers most of it before a manager steps in. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a restaurant website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Menu | /menu | Lets the operator answer what dishes you serve and which are marked vegetarian, vegan or gluten-free. |
| Allergen information | /allergens | Gives the operator your own allergen notes to point to instead of guessing about ingredients. |
| Visit us | /visit | Answers opening hours, kitchen closing time, parking and transit directions. |
| Private dining | /private-dining | Covers group sizes, set menus and how to inquire about an event. |
| Takeout and delivery | /takeout | Explains how ordering for pickup works and where to place an order. |
| Gift cards | /gift-cards | Answers where to buy them and how they can be used. |
| FAQ | /faq | Handles kids' menus, corkage, dress code, dogs on the patio and walk-ins. |
When it passes the conversation to you
- A diner with a severe allergy or medical diet asking what the kitchen can prepare
- Someone asking to change or cancel an existing reservation
- A large party or buyout request with a specific date
- Feedback or a complaint about a recent visit
It will not book tables, check what is open tonight, or promise a dish is free of an allergen. It answers from the menu and information pages you publish.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
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