Answer guests' check-in, breakfast and parking questions at any hour
Travelers read a hotel site late at night, often in their own language, wondering about early check-in, breakfast times and whether the dog can come. GetFoxChat answers from your policy and amenity pages and passes anything about an actual stay to the front desk.
What guests ask on a hotel website
These are the questions guests typically type into a hotel website. Next to each: which of your pages answers it, and what the operator does with it.
“What time is check-in, and can I drop my bags early?”
Answered from: your policies page. It shares the check-in time and any luggage storage note on your policies page and links it, without promising an early room.
“Is breakfast included?”
Answered from: your breakfast and dining page. It repeats what your dining page says about breakfast and links it.
“Do you allow dogs?”
Answered from: your pet policy page. It reads back your pet rules and links the page; if the visitor asks about a specific animal not covered, it offers a hand-off.
“Is there parking at the hotel?”
Answered from: your getting here page. It describes the parking arrangements listed on your page and links the directions.
“If our plans change, how late can we cancel?”
Answered from: your policies page. It summarizes the cancellation and deposit terms you publish and suggests contacting the front desk about a particular booking.
“Do you have rooms with a walk-in shower or grab bars?”
Answered from: your rooms or accessibility page. It shares the accessible features your pages describe and passes the question to staff for confirmation about a specific room.
“Do you have a room available next weekend?”
Answered from: your contact page. It explains that it cannot check availability and points to the booking link or phone number on your site.
“How do I get to you from the airport?”
Answered from: your getting here page. It relays the travel directions you publish and links the page.
“Is the wifi good enough to work from the room?”
Answered from: your amenities page. It shares what your amenities page says about internet access and does not describe speeds you have not stated.
“Can I add a note to my reservation about a late arrival?”
Answered from: your contact page. It says it cannot see reservations and passes the conversation to the front desk, or collects an email address if nobody is online.
From free checks of real hotel websites: What hotel visitors ask.
Routing example: sending a visitor to the right page
Visitor
“Bonjour, we arrive by train quite late in the evening with our small dog. Is there a way to check in late, and is the dog allowed in the room?”
Operator
“Bonjour. Votre page sur les animaux explique les règles pour les chiens dans les chambres. Pour une arrivée tardive, la page des politiques indique comment se passe l'enregistrement le soir, et la page d'accès décrit le trajet depuis la gare. Je peux aussi transmettre votre message à la réception.”
Page it points to
Pets yourwebsite.com/pet-policy
The guest wrote in French, so the reply is in French and points to the pages covering both the dog and the late arrival. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a hotel website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Rooms | /rooms | Lets the operator describe room types, bed setups and in-room amenities as you word them. |
| Policies | /policies | Answers check-in and check-out times, cancellation terms, deposits and ID requirements. |
| Breakfast and dining | /dining | Covers breakfast hours, what is served and whether dietary needs can be noted. |
| Amenities | /amenities | Handles questions about wifi, the pool, fitness room, laundry and accessibility features. |
| Getting here | /location | Answers parking, airport and station directions and what is within walking distance. |
| Pets | /pet-policy | Gives the operator your exact rules for dogs, cats and service animals. |
| Contact | /contact | Supplies the front desk phone and email for anything about an existing stay. |
When it passes the conversation to you
- A guest asking to change dates or add a night to an existing booking
- A request for a special occasion setup, like flowers or a cake in the room
- Anything about a lost item or a charge from a past stay
- Accessibility needs that require confirming a specific room
It will not take bookings, check room availability or look up reservations. It answers from your public policy, room and amenity pages.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
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