GetFoxChat for Shopify

GetFoxChat is in the Shopify App Store. Install it, turn on one switch in your theme, and the chat answers shoppers from your own products, pages and policies. No code to paste.

Install from the Shopify App Store

Install from the Shopify App Store

1. Open the GetFoxChat listing and press Add app.
2. Approve the install in your Shopify admin. The app opens inside your admin and starts reading your store's published products, Online Store pages and policies. A What it read list fills in as it goes.
3. Ask the app a question about your store in the box on the same page, to see it answer from your own pages.

GetFoxChat asks Shopify for read-only access to your themes, products, Online Store pages and legal policies. It does not ask for orders or customers.

Turn on the app embed

The chat shows on your store once its app embed is on in your theme.

1. In the app, press Switch on the chat in your theme. Your Theme editor opens at App embeds.
2. Turn on GetFoxChat chat.
3. Click Save (top right).

Prefer to go there yourself? In your Shopify admin open Online Store › Themes, click Customize on your live theme, then the App embeds icon in the left bar. The app page also says in plain words whether the embed is on.

Claim your GetFoxChat account

Press See conversations and settings in the app. It opens GetFoxChat in a new tab with a one-time link that works for 30 minutes. Sign up or sign in, and your store's chat moves into your account. If the link has run out, press the button again for a new one.

Trial and billing through Shopify

• Press Start my free month in the app. Shopify's own plan page opens; choose your plan there. A 30-day free trial applies.
• You are billed through your Shopify account, not through a separate GetFoxChat payment page. To change your plan, use Manage in Shopify.
• Until a plan is started the chat does not answer shoppers on your store. You can still ask the app questions on its own page.
• Current plans are on the pricing page.

Name your operator and set its avatar

The chat starts with a default name and avatar. In your GetFoxChat dashboard open Site Settings to change the name, upload your own avatar and pick colours.

Where conversations land

In your GetFoxChat inbox. Open it from See conversations and settings in the app. When your pages do not have the answer, the chat hands the conversation to you instead of guessing.

Switching themes

An app embed belongs to one theme. If you publish a different theme, open its Theme editor and turn the GetFoxChat chat on again under App embeds. If you pasted the snippet into theme.liquid by hand instead, add it to the new theme too.

Uninstall

• Remove the app from Settings › Apps in your Shopify admin. The chat switches off on your store and GetFoxChat's access to your store ends.
• If you reinstall, the free days you had left carry over.
• After an uninstall Shopify sends GetFoxChat a store-data erasure request. When it arrives, GetFoxChat deletes that store's conversations, knowledge pages and visitor records.