What do visitors ask a hotel website?

In short

This page is based on 5 checked hotel websites. Each check lists the 5 questions a visitor is most likely to ask that the site's own pages don't clearly answer. Sites are not named.

The gaps that came up most often on hotel websites: prices, quotes and plans; booking, availability and opening hours; changing or cancelling.

The questions hotel visitors are most likely to ask

Prices, quotes and plans left unanswered on 5 of 5 sites

• “Are there any discounts available for longer stays or group bookings?”
• “How much does parking cost and is it included in the room rate?”
• “Is breakfast included with my stay or available for an additional fee?”
• “What are the nightly room rates and pricing for different room types?”
• “What are the room rates and how much does a night cost?”
• “What is included in the room rate besides accommodation?”

Booking, availability and opening hours left unanswered on 4 of 5 sites

• “Can I book a restaurant table without staying at the hotel?”
• “Does the hotel have a fitness center or gym available for guests?”
• “How far in advance do I need to book a room?”
• “What activities and amenities are available for guests during their stay?”
• “What amenities and facilities are available at the bed and breakfast?”

Changing or cancelling left unanswered on 3 of 5 sites

• “What is the cancellation policy and how far in advance must I book?”
• “What is your policy if I need to cancel my booking?”

Location and service area left unanswered on 2 of 5 sites

• “How far is the inn from the nearest airport and what are transportation options?”
• “What is included in the continental breakfast and when is it served?”

How often hotel websites answer them on the page

Per theme, how many of the 5 checked sites left at least one likely visitor question on it unanswered. The rest answered it on their pages or had bigger gaps elsewhere.

Updated 2026-09-30, based on 5 checked hotel websites.