Visitor questions
What do visitors ask a tour operator website?
The questions tour operator websites most often leave unanswered, based on 6 checked tour operator websites.
In short
This page is based on 6 checked tour operator websites. Each check lists the 5 questions a visitor is most likely to ask that the site's own pages don't clearly answer. Sites are not named.
The gaps that came up most often on tour operator websites: prices, quotes and plans; booking, availability and opening hours; changing or cancelling.
The questions tour operator visitors are most likely to ask
Prices, quotes and plans left unanswered on 6 of 6 sites
- “Are there discounts for groups, families, or children?”
- “How much do your tours cost?”
- “How much does it cost for a group of more than six people?”
- “What is included in the price and what costs extra like tips or drinks?”
- “What is included in the tour price, such as meals, equipment, or transportation?”
Booking, availability and opening hours left unanswered on 5 of 6 sites
- “Can I book a tour for a specific date and how far in advance should I book?”
- “How far in advance do I need to book a tour to secure my preferred date?”
- “How far in advance do I need to book a tour?”
Changing or cancelling left unanswered on 5 of 6 sites
- “How do I book a tour and what is your cancellation policy?”
- “What happens if I need to reschedule or change my tour booking?”
- “What is the exact duration and what time will I be returned to my hotel?”
What is included and how it works left unanswered on 2 of 6 sites
- “Do you offer tours during wet season and are there seasonal closures?”
- “What is included in each tour package?”
Getting in touch left unanswered on 1 of 6 sites
- “How do I contact customer service or get more information?”
Location and service area left unanswered on 1 of 6 sites
- “What is the exact meeting point and how do I find the tour starting location?”
How often tour operator websites answer them on the page
Per theme, how many of the 6 checked sites left at least one likely visitor question on it unanswered. The rest answered it on their pages or had bigger gaps elsewhere.
| Theme | Left unanswered on | Answered or not a top gap on |
|---|---|---|
| Prices, quotes and plans | 6 of 6 (100%) | 0 of 6 (0%) |
| Booking, availability and opening hours | 5 of 6 (83%) | 1 of 6 (17%) |
| Changing or cancelling | 5 of 6 (83%) | 1 of 6 (17%) |
| What is included and how it works | 2 of 6 (33%) | 4 of 6 (67%) |
| Getting in touch | 1 of 6 (17%) | 5 of 6 (83%) |
| Location and service area | 1 of 6 (17%) | 5 of 6 (83%) |
Updated 2026-09-30, based on 6 checked tour operator websites.