Answer travelers' itinerary and meeting point questions in the language they write in
Travelers comparing tours want to know how strenuous a day is, what is included, and where to meet the guide, often writing in their own language. GetFoxChat answers from your tour pages in that language and hands date and group questions to your team.
What travelers ask on a tour operator website
These are the questions travelers typically type into a tour operator website. Next to each: which of your pages answers it, and what the operator does with it.
“How much walking is involved on the old town tour?”
Answered from: the tour page or your fitness and accessibility page. It shares how your page describes the walking and terrain, and links it without estimating distances you have not published.
“Where exactly do we meet the guide?”
Answered from: your meeting points page. It gives the meeting point description and map link from your page.
“Is lunch included?”
Answered from: the tour page. It reads back the included and not-included items listed for that tour.
“Is this tour okay for a seven-year-old?”
Answered from: your FAQ or tour page. It shares any age guidance your page gives and suggests asking the team when it is not stated.
“What happens if it rains on the day?”
Answered from: your tour terms page. It explains your weather policy and links it, without promising a reschedule the page does not describe.
“Do you have guides who speak Spanish?”
Answered from: your FAQ page. It shares the tour languages your page lists. It replies in Spanish if the traveler wrote in Spanish.
“Can we book a private tour for our group?”
Answered from: your private tours page. It explains how you describe private tours and shares the inquiry form or email.
“Are there spots left on tomorrow's sunset tour?”
Answered from: your contact page. It says it cannot check spots and points to your booking link or team.
“What should I wear for the hiking day?”
Answered from: your what to bring page. It lists the clothing and gear you recommend and links the page.
“Can I change my tour to a different day?”
Answered from: your tour terms page. It summarizes your change of date policy and passes the actual change to the team since it cannot see bookings.
From free checks of real tour operator websites: What tour operator visitors ask.
Routing example: sending a visitor to the right page
Visitor
“My parents are in their seventies and my dad uses a cane. Would the coastal walk be too much for them, or is there a gentler tour you'd suggest?”
Operator
“Your fitness and accessibility page describes the terrain and walking on each tour, including which ones it notes as easier. The coastal walk's own page lists its terrain too. Because this depends on your dad's mobility, I can pass your question to the team so a guide can advise.”
Page it points to
Fitness and accessibility yourwebsite.com/accessibility
It points to the page that rates each tour's effort and leaves the personal judgment to a person. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a tour operator website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Tour pages | /tours | Lets the operator describe each itinerary, stops, duration wording and what is included. |
| Meeting points | /meeting-points | Answers where each tour starts and how to find the guide. |
| What to bring | /what-to-bring | Covers footwear, clothing, water and anything guests should leave behind. |
| Fitness and accessibility | /accessibility | Handles questions about walking, stairs, terrain and whether a tour suits young kids or wheelchairs. |
| Private tours | /private-tours | Explains how private or custom groups work and how to inquire. |
| Tour terms | /terms | Answers cancellation terms, weather calls and changes of date. |
| FAQ | /faq | Handles tipping, languages guides speak, lunch and minimum ages. |
When it passes the conversation to you
- A traveler with mobility or medical needs asking whether a tour is suitable
- A request to change, cancel or add people to an existing booking
- A school, company or large group asking about a custom itinerary
- A guest who cannot find the meeting point on the day
It will not reserve spots, check departures or move a booking. It answers from the itinerary, meeting point and policy pages you publish.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
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