Answer drivers' repair questions while your techs stay under the hood
Drivers land on a repair shop's site wondering whether you work on their make, whether you do brakes and alignments, and if they can drop the car off early. GetFoxChat answers from your own pages and hands diagnosis questions to your service writers.
What drivers ask on a auto repair shop website
These are the questions drivers typically type into a auto repair shop website. Next to each: which of your pages answers it, and what the operator does with it.
“Do you work on hybrids and electric vehicles?”
Answered from: your makes we service page. It confirms only what your page says about hybrid or electric work and links it; if the page is silent, it says so and offers the Talk to a person button.
“My check engine light is on, what could it be?”
Answered from: your diagnostics or services page. It does not guess at a cause. It explains how your shop describes its diagnostic process and shares the phone number so a technician can advise.
“Can I drop my car off before you open?”
Answered from: your hours and drop-off page. It shares your posted hours and any key drop instructions on the page, and links it.
“Is there a warranty on your repairs?”
Answered from: your repair warranty page. It summarizes the warranty terms you publish and links the page for the full wording.
“Do you offer loaner cars or a shuttle?”
Answered from: your amenities page. It repeats what your amenities page says and does not promise availability on any day.
“Can I bring my own parts for you to install?”
Answered from: your FAQ page. It gives your stated policy on customer-supplied parts and links it.
“Will you call me before doing extra work?”
Answered from: your FAQ page. It explains how your FAQ describes approvals before additional repairs and links that answer.
“Do you do state inspections?”
Answered from: your services page. It confirms the inspection services your page lists or says the site does not mention them, then offers a hand-off.
“How much is a brake job on my car?”
Answered from: your contact page. It explains that it cannot price a repair and shares the phone or estimate request link from your site.
“Is my car ready yet?”
Answered from: your contact page. It says it cannot see work orders and gives the shop's phone number, or passes the chat to your team if someone is online.
From free checks of real auto repair shop websites: What auto repair shop visitors ask.
Routing example: sending a visitor to the right page
Visitor
“Hi, I have an older diesel pickup that's making a grinding noise when I stop. Do you work on diesels, and can I leave it with you overnight?”
Operator
“Your makes we service page lists the vehicle types the shop works on, including what it says about diesels. For overnight drop-off, the hours and drop-off page describes the key drop process. The grinding noise is something a technician should hear about, so I can pass this to the service desk.”
Page it points to
Makes we service yourwebsite.com/makes
It answers the fit question from the site and leaves anything that sounds like a diagnosis to the people who can inspect the truck. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a auto repair shop website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Services | /services | Lets the operator confirm whether you handle brakes, oil changes, transmissions, diagnostics or tires. |
| Makes we service | /makes | Answers whether the shop works on a visitor's brand, including hybrids, diesels or imports. |
| Repair warranty | /warranty | Covers what your written warranty on parts and labor says in your own terms. |
| Hours and drop-off | /location | Handles drop-off times, after-hours key drop and directions. |
| Amenities | /amenities | Answers questions about a waiting room, loaner cars or shuttle rides if you offer them. |
| FAQ | /faq | Answers how diagnostics work, whether customers can bring their own parts, and how approvals are handled. |
| Contact | /contact | Gives the phone number the operator shares when a driver describes a problem that needs a technician. |
When it passes the conversation to you
- A driver describing a noise, leak, warning light or smell
- A customer asking about the status of a car already in the shop
- A disagreement about a past repair or a warranty claim
- Questions about fleet accounts or towing the pages do not cover
It will not diagnose a problem, estimate a repair, or check on a vehicle in the bays. It sticks to the services, hours and policies written on your pages.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.