Give car shoppers straight answers from your dealership's own pages
Shoppers on a dealership site jump between inventory, trade-in and financing pages trying to figure out how the process works. GetFoxChat explains each step from what you publish and routes anything about a specific vehicle or deal to your sales team.
What car shoppers ask on a car dealership website
These are the questions car shoppers typically type into a car dealership website. Next to each: which of your pages answers it, and what the operator does with it.
“How does the trade-in process work?”
Answered from: your trade-in page. It walks through the steps you describe and links the page; it never estimates what a car is worth.
“Can I apply for financing before I come in?”
Answered from: your financing page. It explains how your credit application works and links the form on your site, without commenting on approval odds.
“What does certified pre-owned actually include?”
Answered from: your certified pre-owned page. It summarizes the inspection and coverage points you list and links the page.
“Is this car still available?”
Answered from: your contact page. It says it cannot check live inventory and offers to connect the shopper with the sales team or shares the sales phone number.
“Do I need an appointment for a test drive?”
Answered from: your test drive page. It shares what your page says about appointments and what to bring, and links it.
“Can I buy a car without a co-signer if I have no credit history?”
Answered from: your financing page. It repeats any first-time buyer information on your financing page and hands the rest to a finance manager.
“Does your service department work on other brands?”
Answered from: your service department page. It confirms what your service page says about other makes and links it.
“What are your sales hours on the weekend?”
Answered from: your about and hours page. It reads back the posted hours and links the page.
“What's the lowest price you'll take on the SUV I'm looking at?”
Answered from: your contact page. It does not discuss pricing or offers and passes the conversation to your sales team.
“Do you buy cars even if I'm not buying one from you?”
Answered from: your trade-in or we buy cars page. It gives the answer your page states and links it, or says the site does not mention it.
Routing example: sending a visitor to the right page
Visitor
“I'm thinking about trading in my sedan for something bigger. What do I need to bring, and can I get the financing started online first?”
Operator
“Your trade-in page lists what to bring for the appraisal, like the title or payoff details it mentions. The financing page has the credit application you can start before visiting. When you're ready to talk about a specific vehicle, I can hand you to the sales team.”
Page it points to
Trade-in yourwebsite.com/trade-in
Two process questions each have a clear page, and nothing about value or rates is guessed. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a car dealership website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Trade-in | /trade-in | Lets the operator explain how you appraise trade-ins and what paperwork to bring. |
| Financing | /financing | Covers how the credit application works and what documents shoppers typically need. |
| Certified pre-owned | /certified-pre-owned | Answers what your certification inspection covers and what comes with a certified vehicle. |
| Test drives | /test-drive | Handles how test drives work, whether an appointment is suggested and what ID to bring. |
| Service department | /service | Answers service hours, maintenance offered and whether the service lane takes other makes. |
| About and hours | /about | Gives the operator sales hours, location and directions. |
| Contact | /contact | Provides sales and service phone numbers for shoppers ready to talk. |
When it passes the conversation to you
- A shopper asking about a specific vehicle by stock number or trim
- Any discussion of price, payments, rates or a trade-in value
- A service customer asking about a recall or a car already in for repair
- A buyer with a paperwork or title issue after purchase
It will not quote prices, check inventory, value a trade-in or comment on credit approval. It explains how your dealership's process works using your own pages.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.