Answer learner drivers before they call around to other instructors
Learners and their parents usually compare a few driving schools in one evening, asking the same things about manual or automatic cars, pickup areas and mock tests. GetFoxChat answers those questions from your lesson and course pages, and passes anything about a specific booking or test slot to your office.
What learner drivers and their parents ask on a driving school website
These are the questions learner drivers and their parents typically type into a driving school website. Next to each: which of your pages answers it, and what the operator does with it.
“Do you offer lessons in an automatic car?”
Answered from: your manual and automatic page. Explains which transmission types the page lists and links to it. If the page does not say whether an automatic instructor covers the visitor's area, it offers to pass the question on.
“Can you pick me up from my college instead of home?”
Answered from: your areas page. Repeats the pickup arrangements described on the areas page. It does not confirm a specific address is covered unless the page names it, and hands the exact question to your team.
“What do I need to have before my first lesson?”
Answered from: your policies page. Lists what the page says a learner must bring or hold before the first lesson, such as a provisional licence if the page mentions one.
“Can I use your car for my driving test?”
Answered from: your test preparation page. Explains what the test preparation page says about using the school car on test day and links to that section.
“Do you do mock tests before the real one?”
Answered from: your test preparation page. Describes the mock test the page explains and where it fits in the course. If mock tests are not mentioned, it says so and offers to ask an instructor.
“How does an intensive course work if I want to pass quickly?”
Answered from: your intensive courses page. Summarises how the page describes the intensive course and who it suits. It does not promise a pass or a test date.
“I'm really nervous about driving, are your instructors patient with beginners?”
Answered from: your instructors page. Points to what the instructors page says about teaching anxious or first-time drivers, without making promises about any individual instructor.
“What happens if I need to cancel a lesson?”
Answered from: your policies page. Quotes the notice period and conditions the policies page sets out, and links to it so the learner can read the full wording.
“Do you give refresher lessons for people who already have a licence?”
Answered from: your lessons page. Checks the lessons page for refresher or motorway lessons and describes them if listed. If they are not listed, it passes the request to your office.
“Is there an instructor available next Tuesday afternoon?”
Answered from: no page can answer this. Says it cannot see the diary and offers the Talk to a person button, or asks for an email address if nobody is online.
From free checks of real driving school websites: What driving school visitors ask.
Routing example: sending a visitor to the right page
Visitor
“Hi, my son is starting lessons soon. He wants to learn in an automatic, and we live a bit outside town. Do you come out that far, and does he need anything sorted before the first lesson?”
Operator
“Your areas page lists where instructors pick up from, so that is the best place to check whether your part of town is included. For automatic lessons, the manual and automatic page explains which cars are available. What a learner needs before the first lesson is set out on the policies page. If your area is not listed, I can pass your question to the office so someone can confirm.”
Page it points to
Areas we cover yourwebsite.com/areas
It answers each part from the page that covers it and hands the uncertain pickup question to the school instead of guessing. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a driving school website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Lessons and packages | /lessons | Lets the operator explain the lesson lengths and bundles you offer when a learner asks what to start with. |
| Manual and automatic | /automatic-lessons | Answers the common question of whether a learner can train in an automatic car or must learn in a manual. |
| Areas we cover | /areas | Lets it tell a learner whether you pick up from their neighbourhood, school or workplace as described on the page. |
| Test preparation | /test-preparation | Covers mock tests, using the school car for the driving test and what happens on test day. |
| Intensive courses | /intensive-courses | Answers learners who want to learn quickly and ask how a crash course is structured. |
| Policies | /policies | Gives it your wording on cancelling or moving a lesson, late arrivals and what a learner must bring. |
| Our instructors | /instructors | Lets it point nervous drivers to what the page says about instructor approach and requests for a particular instructor. |
When it passes the conversation to you
- A learner wants to book a first lesson or move an existing one to another day.
- A parent asks whether a particular instructor can take their child.
- Someone has a test date already and wants lessons fitted around it.
- A learner asks about a lesson they paid for or a package balance.
It will not book lessons, check the instructor diary or take payment for a package. It also will not predict whether a learner is ready for the driving test.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
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