Help people planning a move find answers before they pick up the phone
Someone comparing movers wants to know whether you pack, whether you handle pianos, and what cannot go on the truck. GetFoxChat answers from your service and FAQ pages and sends anything about a specific move date or inventory to your coordinators.
What people planning a move ask on a moving company website
These are the questions people planning a move typically type into a moving company website. Next to each: which of your pages answers it, and what the operator does with it.
“Do you pack everything or do I need to pack myself?”
Answered from: your packing services page. It explains the packing options you list, such as full or partial packing, and links the page.
“Can you move a piano or a gun safe?”
Answered from: your services or specialty moves page. It confirms only the specialty items your page names and says clearly when an item is not mentioned, then offers to pass the question on.
“What items won't you put on the truck?”
Answered from: your items we don't move page. It reads back your list of restricted items and links it so the visitor can plan around them.
“Do you do long-distance moves to another state?”
Answered from: your long-distance page. It describes how you say long-distance moves work and links the page, without naming routes the page does not list.
“Can you store my things for a few weeks between leases?”
Answered from: your storage page. It summarizes the storage options your page describes and hands off to the team for anything about length or access.
“How much is the deposit and when is it due?”
Answered from: your moving FAQ. It shares what your FAQ says about deposits in general terms and links it; for a particular move it passes the question to a coordinator.
“What happens if something gets broken during the move?”
Answered from: your FAQ or valuation page. It explains the coverage options your page lays out and suggests speaking with the office before choosing one.
“Can I change my moving date after I book?”
Answered from: your moving FAQ. It repeats your stated policy on changes of date and cancellation, and cannot look up or alter an existing booking.
“Do you move office furniture and equipment?”
Answered from: your commercial moving page. It describes the office moving services you list and links the page, or says the site does not mention them.
“How should I get ready the night before the movers arrive?”
Answered from: your moving FAQ or checklist page. It walks through the preparation tips you publish and links the checklist.
From free checks of real moving company websites: What moving company visitors ask.
Routing example: sending a visitor to the right page
Visitor
“We're moving across the country in the spring and need you to pack the kitchen only. Also, can you take our houseplants and a couple of cans of paint?”
Operator
“Your items we don't move page covers what can and cannot go on the truck, which answers the plants and paint part. For packing only the kitchen, the packing services page explains the partial packing option. A coordinator can follow up on the spring date if you'd like me to pass this along.”
Page it points to
Items we don't move yourwebsite.com/non-allowable-items
The restricted items list is the part visitors most often miss, and pointing to it avoids a surprise on moving day. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a moving company website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Local moves | /local-moving | Lets the operator describe how an in-town move works, from crew arrival to unloading. |
| Long-distance moves | /long-distance | Answers how interstate or cross-country moves are handled and what happens between pickup and delivery. |
| Packing services | /packing | Covers full packing, partial packing and whether you supply boxes and wrapping. |
| Storage | /storage | Handles questions about holding belongings between homes and how storage is accessed. |
| Items we don't move | /non-allowable-items | Lets the operator explain restricted items like paint, propane or plants without guessing. |
| Moving FAQ | /faq | Answers deposits, cancellations, protection coverage options and how to prepare for moving day. |
| Contact | /contact | Provides the phone and email the operator shares when a visitor wants an in-home or video survey. |
When it passes the conversation to you
- A visitor wants an in-home or video walkthrough to size up their move
- A customer asking where their shipment is on a long-distance move
- A claim about a damaged or missing item after delivery
- Moves involving a building elevator reservation or tight access the pages do not describe
It will not quote a move, hold a date, or check where a truck is. It only explains the services, restrictions and policies written on your pages.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
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