Help spa guests choose a treatment before they ever pick up the phone
Guests browsing a spa site are weighing a deep tissue massage against a facial, looking for a gift card, or wondering what to wear and when to arrive. The GetFoxChat operator answers from your treatment menu and spa etiquette pages, and passes anything personal or health related to your staff.
What guests ask on a day spa website
These are the questions guests typically type into a day spa website. Next to each: which of your pages answers it, and what the operator does with it.
“What's the difference between Swedish and deep tissue massage?”
Answered from: your treatment menu. It explains the difference using your menu descriptions and links to both. It leaves the choice for a guest's body to your therapists.
“Do you have couples massages?”
Answered from: your packages page. It confirms from your packages page whether couples treatments exist and links to them.
“Can I buy a gift card online?”
Answered from: your gift cards page. It links to your gift card page and explains the purchase steps it describes. It cannot sell a gift card itself.
“What should I wear to my massage?”
Answered from: your spa etiquette page. It repeats your etiquette page's guidance on clothing and draping and links there.
“Can I get a massage while pregnant?”
Answered from: your health and pregnancy page. It shares what your page says about prenatal massage, and suggests the guest check with their own doctor and your team, with no medical advice.
“How early should I arrive?”
Answered from: your spa etiquette page. It quotes the arrival guidance from your etiquette page, or says the page doesn't mention it.
“What's your cancellation policy?”
Answered from: your policies page. It repeats your cancellation and reschedule terms exactly as written and gives your number for changes.
“Is there a minimum age for facials?”
Answered from: your policies page. It answers from your age policy if one is written, and hands off if it isn't.
“Can I add a scalp massage to my facial?”
Answered from: your treatment menu. It checks your menu for add-ons and links to them, and passes booking the add-on to your team.
“Do you have a sauna or steam room I can use?”
Answered from: your spa etiquette or amenities page. It describes the amenities your pages list and says plainly if a facility isn't mentioned.
From free checks of real day spa websites: What day spa visitors ask.
Routing example: sending a visitor to the right page
Visitor
“It's my mom's birthday next month. Is there something like a spa day for two, and can I just buy it as a gift card?”
Operator
“What a lovely gift. Your spa's packages page lists the spa day and two-person options, so here is that link. The gift cards page explains how gift cards can be bought and used. If you want help choosing, I can pass you to the team.”
Page it points to
Packages and couples yourwebsite.com/packages
She is choosing an experience first and a payment method second, and the packages page is where those experiences are described. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a day spa website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Treatment menu | /treatments | Lets the operator describe massages, facials, body treatments and add-ons in your own words. |
| Packages and couples | /packages | Answers questions about couples massage, spa days and packaged experiences. |
| Gift cards | /gift-cards | Explains how to buy gift cards and how they can be used, as your page states. |
| Spa etiquette | /etiquette | Covers arrival time, what to wear, phones, and what happens during the visit. |
| Policies | /policies | Holds cancellation, late arrival and age policies. |
| Health and pregnancy | /health | States whether prenatal massage is offered and which health conditions guests should mention before booking. |
When it passes the conversation to you
- Guests mentioning injuries, recent surgery, pregnancy complications or other health conditions: it passes them to your team instead of saying whether a treatment is suitable.
- A guest unhappy with a treatment or a therapist: it hands the conversation to your manager.
- Requests to book specific times or a specific therapist: it explains it cannot check availability and offers a handoff or your phone number.
- Questions about a gift card balance: it passes them to your staff, since it cannot look up cards.
It does not recommend treatments for medical conditions or check a guest's gift card or booking. It sticks to your spa's pages and passes everything else to your team.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
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