Help new students find the right class on your yoga or pilates website
Someone new to a studio wonders which class is gentle enough to start with, whether mats are provided, and how class packs work. The GetFoxChat operator answers from your class descriptions and policies, and passes injury or pregnancy questions to your teachers.
What students ask on a yoga studio website
These are the questions students typically type into a yoga studio website. Next to each: which of your pages answers it, and what the operator does with it.
“I've never done yoga, which class should I start with?”
Answered from: your class descriptions page. It points to the classes your descriptions mark as beginner friendly and links to them, and offers a teacher handoff for anything more personal.
“Do you provide mats or do I bring my own?”
Answered from: your new students page. It repeats what your new students page says about mats, props and towels.
“What's the difference between mat and reformer pilates?”
Answered from: your class descriptions page. It explains the difference using your class descriptions and links to both.
“Is there an intro offer for new students?”
Answered from: your pricing page. It points to any intro offer on your pricing page and says plainly if none is listed.
“Is hot yoga okay if I'm pregnant?”
Answered from: your class descriptions page. It gives no health advice. It links to any prenatal classes you list and suggests checking with a doctor and your teachers.
“How late can I cancel without losing my class?”
Answered from: your studio policies page. It quotes your late cancellation rule exactly as written on your policies page.
“Do class packs expire?”
Answered from: your studio policies page. It shares your pack expiry terms if written, and hands off for questions about a specific student's pack.
“Who teaches the Sunday morning class?”
Answered from: your schedule page. It points to your schedule where teacher names are shown and links to the teachers page, since it cannot see live changes.
“Do you run a yoga teacher training?”
Answered from: your workshops page. It links to teacher training details on your workshops page, or says the pages don't mention one.
“Is there a shower at the studio?”
Answered from: your new students page. It answers from what your pages say about changing rooms and showers.
From free checks of real yoga studio websites: What yoga studio visitors ask.
Routing example: sending a visitor to the right page
Visitor
“I'm pretty stiff and haven't exercised in years. Is there a class that won't destroy me, and is there a cheaper way to try a few?”
Operator
“You're in good company, lots of people start that way. Your studio's class descriptions page explains the level of each class, so here is that link to find the gentler options. Intro offers and class packs are on the pricing page. If you'd like a teacher's suggestion, I can pass you to the team.”
Page it points to
Class descriptions yourwebsite.com/classes
Picking a class they can manage is the real question, and class descriptions are where the studio explains levels. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a yoga studio website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Class descriptions | /classes | Lets the operator explain styles and levels, from gentle flow and yin to power, mat and reformer pilates. |
| New students | /new-students | Covers intro offers, what to bring, when to arrive and what the first class is like. |
| Pricing and class packs | /pricing | Explains memberships, drop-ins and class packs as your page presents them. |
| Schedule | /schedule | Points students to where the live timetable is posted. |
| Teachers | /teachers | Answers who teaches which style and their backgrounds. |
| Studio policies | /policies | Holds late cancellation, waitlist and pack expiry rules. |
| Workshops and teacher training | /workshops | Covers special events, retreats and teacher training programs. |
When it passes the conversation to you
- Students with injuries, recent surgery or pregnancy asking what is safe: it passes them to your teachers and suggests checking with their doctor.
- Questions about a student's own pack, membership or charges: it hands them to your front desk.
- Waitlist or spot requests for a full class: it says it cannot see bookings and offers a handoff.
- Private session or corporate class enquiries: it connects the visitor with your team.
It does not give health, injury or pregnancy advice, and it cannot manage bookings or class credits. It answers from your studio's pages and leaves the rest to your teachers and staff.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.