Answer eye exam, contact lens and eyewear questions on your practice site
Visitors to an optometry site usually want to know whether you take their vision plan, whether a contact lens fitting is separate from the eye exam, and what frames you carry. The GetFoxChat operator answers from your practice pages and sends anything about a person's eyes straight to your team.
What patients ask on a optometry practice website
These are the questions patients typically type into a optometry practice website. Next to each: which of your pages answers it, and what the operator does with it.
“Do you take my vision insurance?”
Answered from: your vision insurance page. It links to the list of accepted plans on your insurance page. If the plan isn't listed, it says so and offers the Talk to a person button.
“Is the contact lens fitting separate from the eye exam?”
Answered from: your contact lenses page. It explains how your contact lens page describes fittings and exams and links to it.
“Will my eyes be dilated, can I drive afterward?”
Answered from: your eye exams page. It shares what your exam page says about dilation and suggests asking the team for anything personal, without giving medical guidance.
“How old does my child have to be for an eye exam?”
Answered from: your eye exams page. It answers from what your exam page says about children's eye exams, or hands off if the page doesn't cover it.
“Can I order more contacts through your website?”
Answered from: your contact lenses page. It points to the reorder process your pages describe. It cannot place an order or check a prescription.
“What frame brands do you carry?”
Answered from: your eyewear page. It repeats the frame selection your eyewear page describes and links there, without adding anything that isn't on the page.
“Do you treat dry eye?”
Answered from: your medical eye care page. It links to the dry eye section of your medical eye care page if you have one, and passes symptom questions to your team.
“Can I use my own prescription to buy glasses from you?”
Answered from: your eyewear page. It shares your eyewear page's policy on outside prescriptions, or says the pages don't address it and offers a handoff.
“My new glasses feel off, can I bring them back?”
Answered from: your eyewear page. It quotes your adjustment, remake or exchange policy as written and offers to connect the visitor with the optical staff.
“Do you do LASIK consultations?”
Answered from: your services pages. It says what your pages mention about refractive surgery consultations or co-management, and says so if nothing is written.
From free checks of real optometry practice websites: What optometry practice visitors ask.
Routing example: sending a visitor to the right page
Visitor
“I wear glasses but want to try contacts. Do I need a whole new eye exam or just a fitting, and do you take my vision plan?”
Operator
“Good question. Your practice's contact lenses page explains how fittings work and how they relate to the eye exam, so here is that link. For your plan, the vision insurance page has the list of accepted plans. If yours isn't listed, I can pass you to the team to check.”
Page it points to
Contact lenses yourwebsite.com/contact-lenses
The main question is about starting contacts, and the contact lens page explains the fitting and exam relationship. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a optometry practice website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Eye exams | /eye-exams | Explains comprehensive exams, children's exams and what dilation involves, as you describe it. |
| Contact lenses | /contact-lenses | Covers fittings, lens types you work with, and how to reorder lenses. |
| Vision insurance | /insurance | Lists the vision and medical plans you accept and how eyewear benefits are handled. |
| Eyewear and frames | /eyewear | Describes your optical shop, frame styles, lens options and repair policies. |
| Medical eye care | /medical-eye-care | Covers dry eye, eye infections, glaucoma monitoring and other medical visits you offer. |
| Contact and hours | /contact | Provides the phone number and hours the operator gives for urgent eye problems or questions it can't answer. |
When it passes the conversation to you
- Sudden vision loss, flashes, a curtain over vision, eye injury or chemical exposure: it gives the phone number from your contact page and advises urgent care rather than guidance.
- Questions about a patient's own prescription or exam results: it passes those to your staff, since it cannot see records.
- Requests to book an exam or check when glasses are ready: it explains it cannot check and offers the Talk to a person button.
- Detailed benefit questions for a particular plan: it hands them to your billing team.
It does not interpret symptoms, prescriptions or test results, and it never tells someone their eyes are fine. It sticks to your practice pages and hands clinical questions to your doctors.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.