Answer pet owners on your vet website while your team stays with the animals
Pet owners browse a veterinary website to see whether you treat their kind of animal, what the first visit costs them in time and paperwork, and what to do when something goes wrong after hours. The GetFoxChat operator answers from your clinic pages and gives your phone number the moment an animal sounds like it is in trouble.
What pet owners ask on a veterinary clinic website
These are the questions pet owners typically type into a veterinary clinic website. Next to each: which of your pages answers it, and what the operator does with it.
“Do you see rabbits and guinea pigs?”
Answered from: your species page. It checks your species page and links to it. If small mammals aren't listed, it says the pages don't mention them and offers the Talk to a person button.
“My dog ate chocolate, what should I do?”
Answered from: your emergency page. It gives no treatment advice. It shares the phone number and after-hours instructions from your emergency page right away.
“What vaccines does my puppy need before boarding?”
Answered from: your boarding page. It repeats the vaccination requirements your boarding page lists and links to them, leaving any health decision to your vets.
“How do I get my cat's records transferred to you?”
Answered from: your new clients page. It explains the records-transfer steps your new clients page describes, including any email or form it mentions.
“Do you do dental cleanings for cats?”
Answered from: your services page. It links to the dental care section of your services page and passes any question about a specific cat's teeth to your team.
“Do you take pet insurance?”
Answered from: your payment page. It shares what your payment page says about pet insurance and claims, and hands off if the page doesn't cover the visitor's situation.
“Can I bring my dog in for a nail trim without an exam?”
Answered from: your services or grooming page. It answers from whatever your pages say about nail trims and grooming visits, and offers a handoff if the rule isn't written down.
“Are you open on Sunday?”
Answered from: your contact page. It quotes the opening hours from your contact page and points to your after-hours instructions for times you are closed.
“Do you microchip?”
Answered from: your services page. It confirms from your services page whether microchipping is offered and links to that section.
“What happens when my pet gets put to sleep, can I be there?”
Answered from: your services page. It shares gently what your end of life care page describes and offers to connect the owner with your team for anything more personal.
From free checks of real veterinary clinic websites: What veterinary clinic visitors ask.
Routing example: sending a visitor to the right page
Visitor
“We just adopted a kitten and a bearded dragon. Can you see both, and what do I need to bring for the first appointment?”
Operator
“Congratulations on the new pets! Your clinic's species page lists which animals the vets see, so here is that link to check for both the kitten and the bearded dragon. The new clients page covers what to bring to a first visit. If the species page doesn't mention reptiles, I can pass you to the team to ask.”
Page it points to
Species we treat yourwebsite.com/species
Whether the clinic treats a reptile at all decides everything else, and the species page is where that is written. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a veterinary clinic website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Services | /services | Lets the operator answer about wellness exams, vaccines, dental cleanings, surgery, microchipping and diagnostics. |
| Species we treat | /species | Answers whether you see cats and dogs only or also rabbits, birds, reptiles and other exotics. |
| New clients | /new-clients | Covers what to bring, how to send previous records, and what the first visit involves. |
| Emergencies and after-hours | /emergency | Tells owners what to do outside opening hours and which number to call. |
| Boarding and grooming | /boarding | Explains requirements such as vaccination records and what owners should pack for a stay. |
| Payment and pet insurance | /payment | Holds the payment methods and pet insurance notes the operator repeats back. |
When it passes the conversation to you
- Any sign of poisoning, injury, breathing trouble or collapse: it gives the emergency phone number and after-hours instructions from your site instead of advice.
- Questions about a pet's test results, medications or refills: it passes those to your team, since it cannot see patient records.
- Requests to book a surgery or a boarding stay on specific dates: it says it cannot check availability and offers the Talk to a person button.
- Grief or end-of-life conversations that need a human touch: it offers to connect the owner with your staff.
It never diagnoses a pet, suggests medication or dosing, or says whether something is an emergency. It points to your clinic pages and your phone number, and leaves care decisions to your vets.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.