Answer parents' enrollment questions on your daycare or preschool website
Parents researching childcare want to know which ages you take, how enrollment and waitlists work, what a day looks like, and what happens when their child is sick. The GetFoxChat operator answers from your center's own pages, often late at night when parents do their research, and passes anything about a specific child to your director.
What parents ask on a daycare website
These are the questions parents typically type into a daycare website. Next to each: which of your pages answers it, and what the operator does with it.
“What age do you start taking babies?”
Answered from: your programs page. It repeats the youngest age your programs page lists and links to the infant program.
“Is there a waitlist and how do I get on it?”
Answered from: your enrollment page. It explains the waitlist steps your enrollment page describes. It cannot check a family's place, so it offers a handoff for that.
“Can I come see the classrooms before enrolling?”
Answered from: your tours page. It links to your tours page and explains how it says to request a visit.
“Do you provide lunch and snacks?”
Answered from: your meals page. It answers from your meals page and links to any menu you publish.
“My son has a nut allergy, how do you handle that?”
Answered from: your meals and allergies page. It shares your written allergy policy and passes the child's specific needs to your director instead of making promises.
“What's your sick policy, when does my child have to stay home?”
Answered from: your parent handbook. It quotes your illness policy as written in the handbook, and gives no medical guidance about the child.
“Do you have part-time options, like three days a week?”
Answered from: your programs or enrollment page. It shares the schedule options your pages list, or says they aren't mentioned and offers a handoff.
“What does a typical day look like for toddlers?”
Answered from: your daily schedule page. It walks through the routine your daily schedule page describes and links to it.
“Are you open during school holidays?”
Answered from: your parent handbook. It points to your closure calendar or handbook section on holidays.
“Do you help with potty training?”
Answered from: your programs page. It answers from what your toddler program page says about potty training and offers to connect the parent with a teacher.
Routing example: sending a visitor to the right page
Visitor
“I'm due back at work in the spring and my daughter will be about a year old. Do you take kids that age, and how does the waitlist work?”
Operator
“Congratulations, and good thinking to plan ahead. Your center's programs page lists the age groups, and the enrollment page explains how the waitlist works and what to submit, so here is that link. I can't see openings or where anyone is on the list, but I can pass you to the director.”
Page it points to
Enrollment yourwebsite.com/enrollment
A parent planning a start date needs the waitlist process, which the enrollment page explains. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a daycare website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Programs and age groups | /programs | Lets the operator explain your infant, toddler, preschool and pre-K rooms and what each covers. |
| Enrollment | /enrollment | Explains how to apply, how the waitlist works and which documents are needed. |
| Tours | /tours | Tells parents how to request a visit of the center. |
| A day at our center | /daily-schedule | Describes the daily routine, naps, outdoor time and learning approach. |
| Meals and allergies | /meals | Covers whether meals are provided and how allergies are handled, as you describe it. |
| Parent handbook | /handbook | Holds illness, pickup, closures and tuition policies for the operator to quote. |
| Our teachers | /staff | Answers questions about staff backgrounds and training that you choose to publish. |
When it passes the conversation to you
- A parent reporting that their child is hurt, sick at the center or missing: it gives the phone number from your contact page right away.
- Questions about a specific child's needs, behavior, allergies or development: it hands them to your director or teachers.
- Waitlist position, openings or start dates: it says it cannot check and offers the Talk to a person button.
- Tuition balances or billing questions for enrolled families: it passes them to your office.
It does not give medical or developmental advice about a child, and it cannot see enrollment, waitlist or billing records. It answers from your center's pages and connects parents with your staff for anything else.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.