Install guide: Zendesk Help Center

Add GetFoxChat to your Zendesk Help Center site

Paste the snippet at the end of the footer.hbs template in your help center theme, which is used on every help center page. The line loads the GetFoxChat chat bubble on every page, and the operator behind it answers your visitors from your own public pages.

Before you start: You need to be a Knowledge admin, and theme code editing needs a Suite Growth, Professional, Enterprise or Enterprise Plus plan, or Support with Knowledge Professional or Enterprise. source

The line to add

Yours has your own site ID in place of YOUR_SITE_ID.

<script src="https://getfoxchat.com/widget.js" data-site-id="YOUR_SITE_ID" defer></script>

Add GetFoxChat to Zendesk Help Center, step by step

In GetFoxChat, open the install step for your site and copy your snippet. It already has your site ID in it. No account yet? Create one free.
In Knowledge admin, click Customize design in the sidebar. source
Click Customize on the theme you want to edit (your live theme). source
Click Edit code. source
In the Templates section, click footer.hbs. It opens in the code editor. source
Paste the snippet on a new line at the very end of the file. source
Click Save in the top right corner. source
Back in GetFoxChat, press Check my site. The chat switches on once GetFoxChat finds the snippet on your live pages.

Zendesk Help Center's own guide: Zendesk help: customizing your help center theme. Checked 2026-09-30; if Zendesk Help Center renames a menu, its guide has the current wording.

Zendesk Help Center gotchas

Once you edit a theme's code, Zendesk treats it as a custom theme, and it no longer receives automatic updates and new features. source
The theme preview is for look and feel only and may not run interactive features, so check the chat on your live help center. source
Trial accounts get the Professional plan with code editing, but lose it if they buy Suite Team. source

Removing it later

Go to Customize design, Customize, Edit code, open footer.hbs, delete the GetFoxChat line and click Save.

Zendesk documents both a Document head template and a Footer template (footer.hbs); footer.hbs is the better fit because it renders at the bottom of every help center page. The Document head template would also work because the snippet uses defer. Zendesk does not say footer.hbs output sits immediately before </body>, so the where line says end of footer.hbs rather than before </body>. The article names the admin area Knowledge admin (formerly Guide admin). This page does not describe what happens when you edit a theme that is not live (setting it live is covered elsewhere), so step 2 tells the reader to pick the live theme; that wording is ours.

Find out what your visitors can't find

See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.

The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.