Answer would-be learners in the language they already speak
People looking at a language school often write in their first language, from another time zone, with questions about levels, visas and where they will stay. GetFoxChat replies in the language each visitor writes in, using your course and student life pages, and sends personal application questions to your staff.
What adult learners, students and international applicants ask on a language school website
These are the questions adult learners, students and international applicants typically type into a language school website. Next to each: which of your pages answers it, and what the operator does with it.
“I know a little Spanish already, which level should I start at?”
Answered from: your levels and placement page. Explains how the page says placement works, such as a test before the first class. It does not assign a level itself.
“Do you have evening classes for people who work?”
Answered from: your courses page. Lists the evening or part-time options the courses page shows and links to it.
“Can you prepare me for a language proficiency exam?”
Answered from: your exam preparation page. Describes the exam courses the page names. If the visitor asks about an exam that is not listed, it says so and offers to ask the school.
“Can I take classes online from another country?”
Answered from: your online classes page. Explains how the online classes page describes live lessons and what a learner needs to join.
“Do you arrange homestay with a local family?”
Answered from: your accommodation page. Summarises the accommodation types the page lists and links to it. It does not confirm a placement.
“Will you send me a letter for my student visa?”
Answered from: your visas and arrival page. Repeats what the page says about visa letters and supporting documents. It gives no immigration advice and hands specific cases to staff.
“Is there someone to meet me at the airport?”
Answered from: your visas and arrival page. Explains any airport transfer the page describes, or says the page does not mention one and offers a person.
“How big are the classes?”
Answered from: your courses page. Repeats what the courses page says about class sizes, without adding a figure the page does not state.
“What happens if my visa is refused after I've enrolled?”
Answered from: your terms and conditions page. Points to the relevant section of the terms page and summarises it, then offers to connect the visitor with the school for their own case.
“Is there still a place on the course starting next month?”
Answered from: no page can answer this. Explains that it cannot check places and offers the Talk to a person button or an email follow-up.
Routing example: sending a visitor to the right page
Visitor
“Hola, quiero estudiar inglés durante el verano. ¿Tienen cursos intensivos y alojamiento con una familia?”
Operator
“Hola. En su página de cursos se describen los cursos intensivos y sus horarios, así que es el mejor lugar para empezar. Las opciones de alojamiento, incluida la estancia con una familia si la ofrecen, están en la página de alojamiento. Si quiere confirmar plazas para el verano, puedo pasar su pregunta al equipo.”
Page it points to
Courses yourwebsite.com/courses
The visitor wrote in Spanish, so it replies in Spanish while pointing to the school's own course and accommodation pages. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a language school website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Courses | /courses | Lets the operator describe general, intensive, business and evening courses as your page lists them. |
| Levels and placement | /levels | Answers how a learner's level is decided and what each level means. |
| Exam preparation | /exam-preparation | Covers which proficiency exams you prepare students for, in the words your page uses. |
| Online classes | /online | Answers learners abroad who want to know how live online lessons work. |
| Accommodation | /accommodation | Lets it explain homestay, residence or shared flat options described on the page. |
| Visas and arrival | /visas | Points international students to what your page says about study visas, letters and airport pickup. |
| Terms and conditions | /terms | Gives it your wording on changing course dates, withdrawing and what happens if a visa is refused. |
When it passes the conversation to you
- A student asks for help with a visa refusal or documents for their own application.
- Someone wants to confirm a place or change start dates on a booked course.
- A learner asks for a homestay family to be matched to dietary or health needs.
- An agent or company asks about group bookings for their staff or students.
It will not enrol students, arrange accommodation or give visa or immigration advice. It only repeats what the school's pages say.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.