Answer the will-it-fit questions before shoppers leave for a tape measure
Furniture is a considered purchase, and shoppers ask about exact dimensions, fabric care, stairs and assembly before they commit. GetFoxChat answers from your product specifications, delivery and care pages, and sends custom orders and delivery issues to your team.
What home shoppers ask on a furniture store website
These are the questions home shoppers typically type into a furniture store website. Next to each: which of your pages answers it, and what the operator does with it.
“Will this sofa fit through a narrow doorway?”
Answered from: the product page. Gives the dimensions and any doorway or packaging notes the product page lists, and suggests measuring against them. It does not confirm a fit for a particular home.
“Can I order fabric swatches before I choose?”
Answered from: your fabric and swatches page. Explains how the swatches page says samples are requested and highlights the link if the shopper is on that page.
“Does the bed frame come assembled?”
Answered from: the product page and your assembly page. Repeats the assembly information from the product page and points to the assembly page for instructions.
“Will the delivery team carry it upstairs to my flat?”
Answered from: your delivery options page. Describes the delivery levels the page lists, including any notes about stairs or lifts.
“Is the dining table solid wood or veneer?”
Answered from: the product page. Gives the material description on the product page and adds nothing beyond it.
“How do I get a stain out of the linen cushions?”
Answered from: your care and materials page. Repeats the cleaning advice on the care page for that fabric. If it is not covered, it passes the question to the team.
“Can I return a made-to-order armchair?”
Answered from: your returns page. Quotes what the returns page says about made-to-order pieces and links to it.
“Can I see this bookcase in a showroom?”
Answered from: your showrooms page. Gives the showroom details listed on the site. It cannot confirm that a particular piece is on display and offers to ask the store.
“Can you make this table in a longer size?”
Answered from: the product page. Shares any sizes or custom options the product page lists and passes bespoke requests to the team.
“When will my sofa be delivered?”
Answered from: no page can answer this. Says it cannot look up orders or delivery slots and offers the Talk to a person button or an email follow-up.
Routing example: sending a visitor to the right page
Visitor
“I'm looking at the corner sofa for my living room. My building has a tight stairwell and no lift, and I'd want the old sofa taken away too. Is that possible?”
Operator
“Your delivery options page explains the delivery levels offered, including what it says about stairs and taking away old furniture. The corner sofa's product page lists its dimensions and how it is packed, which you can check against your stairwell. If the page does not cover your building, I can pass the details to the team so they can advise.”
Page it points to
Delivery options yourwebsite.com/delivery
It pairs the delivery page with the product's own measurements and leaves the judgement about a tricky stairwell to people. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a furniture store website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Product pages | /products | Gives the operator dimensions, materials, weight limits and assembly notes for each piece. |
| Delivery options | /delivery | Answers questions about kerbside or room-of-choice delivery, stairs and packaging removal as your page describes. |
| Assembly | /assembly | Covers whether pieces arrive assembled and where instructions can be found. |
| Fabric and swatches | /swatches | Lets it explain how to order samples and what fabric options exist. |
| Care and materials | /care | Answers how to clean upholstery, treat wood and protect finishes. |
| Returns | /returns | Gives your wording on returning large items, made-to-order exclusions and collection. |
| Showrooms | /showrooms | Lets it share showroom locations and opening hours listed on the site. |
When it passes the conversation to you
- A shopper wants a bespoke size, finish or fabric not listed on the product page.
- A delivery arrived damaged or with parts missing.
- Someone needs to move a scheduled delivery date.
- An interior designer or business asks about trade accounts.
It will not confirm stock, schedule deliveries or take orders and payments. It does not measure spaces or promise that a piece will fit.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
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