Answer travelers' house rule and amenity questions without living in your inbox
People considering a rental home want to know whether it sleeps their group, if there is a crib, and whether linens are provided. GetFoxChat answers from your property and house rule pages, and passes anything about dates or an existing stay to you.
What travelers ask on a vacation rental website
These are the questions travelers typically type into a vacation rental website. Next to each: which of your pages answers it, and what the operator does with it.
“How many people does the lake house sleep?”
Answered from: the property page. It reads back the sleeping arrangements listed on that property's page and links it.
“Are sheets and towels provided?”
Answered from: your what's provided page. It shares what you list as provided and what guests should bring.
“Can we bring our dog?”
Answered from: your house rules page. It repeats your pet rule for that home and links it, without making exceptions the page does not mention.
“Is there a crib or high chair?”
Answered from: your what's provided or property page. It confirms only what the page lists and says so plainly when baby gear is not mentioned.
“How does check-in work if we arrive late at night?”
Answered from: your check-in and check-out page. It explains the arrival process you describe and does not share door codes, which are not on public pages.
“Is the house available the second week of July?”
Answered from: your contact page. It says it cannot check the calendar and points to your booking link or contact details.
“What do we need to do before we check out?”
Answered from: your check-in and check-out page. It lists the checkout tasks you publish, like taking out trash or starting the dishwasher.
“How far is it to the beach?”
Answered from: your area guide or property page. It shares how your pages describe the distance or walk and links the area guide.
“Can we host a small party at the house?”
Answered from: your house rules page. It repeats your stated rule on gatherings and passes anything about a specific event to the owner.
“What happens to our deposit if we have to cancel?”
Answered from: your booking terms page. It summarizes your cancellation and deposit terms and links them, and hands questions about a particular booking to you.
Routing example: sending a visitor to the right page
Visitor
“Looking at the cabin for a family reunion. Does it have enough beds for three families with little kids, and is there a grill and a crib?”
Operator
“The cabin's property page lists the bedrooms and bed types, so you can see how three families would fit. The what's provided page covers outdoor cooking gear and baby items. If you'd like to talk dates, I can pass this to the owner.”
Page it points to
Property pages yourwebsite.com/properties/cabin
Sleeping setups and equipment live on the property and amenity pages, and dates go to a person. When that link is on the page the visitor is already looking at, the operator highlights it.
The pages that let it answer
The operator answers only from your own public pages, so these are the pages worth having on a vacation rental website:
| Page | Typical address | What it lets the operator answer |
|---|---|---|
| Property pages | /properties | Lets the operator describe bedrooms, bed types, kitchen equipment and outdoor space for each home. |
| House rules | /house-rules | Answers quiet hours, smoking, parties, pets and occupancy limits in your own words. |
| What's provided | /amenities | Covers linens, towels, beach gear, cribs and what guests should pack themselves. |
| Check-in and check-out | /arrival | Explains how keyless entry, arrival instructions and departure tasks work. |
| Booking terms | /terms | Handles deposits, cancellation terms and damage policies. |
| Area guide | /area-guide | Answers what is nearby, such as beaches, trails, groceries and restaurants. |
| Contact | /contact | Gives the owner's or manager's phone and email for date and stay questions. |
When it passes the conversation to you
- A traveler asking to hold dates or asking for a discount on a longer stay
- A current guest reporting a problem at the property, like no hot water
- An occupancy or event request beyond what the house rules allow
- Questions about damage charges after checkout
It will not check calendars, take bookings or give out entry codes. It explains your properties and rules from the pages you publish.
What the operator does on every page
- It reads your public pages and answers from what they say, in the language the visitor writes in.
- It points to the page that has the answer, and highlights the link when it is on the page the visitor is viewing.
- When your pages don't have the answer, it says so and offers Talk to a person. Your team replies from the GetFoxChat inbox; when nobody is online, the visitor can leave an email address.
- Asked whether it is a person, it says it is an AI assistant.
- You see what visitors asked and which questions your pages didn't answer.
Putting it on your site is one line of code: install guides for every platform.
Find out what your visitors can't find
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
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