Crisp vs LiveAgent
Crisp is a live chat tool and LiveAgent is a helpdesk with chat. Below, each one is described only in its own words: every line is taken from that vendor's own public pages, with a link and the date we checked it.
Who wrote this: GetFoxChat, which makes a different website chat product. We make neither Crisp nor LiveAgent, and this page does not rank them. If a vendor's pages do not say something, the cell says so instead of guessing. We do not copy prices; each pricing row links the vendor's own pricing page.
Crisp and LiveAgent, side by side
| Question | Crisp | LiveAgent |
|---|---|---|
| What it is | Crisp lists an AI agent that handles customer conversations end to end, trained on your internal data.crisp.chat/en/pricing, checked 27 Sep 2026 Crisp's omnichannel inbox connects WhatsApp Business, Instagram DMs, SMS, Line, Viber and more.crisp.chat/en/pricing, checked 27 Sep 2026 | LiveAgent combines a customer service platform with an AI chatbot, live chat, ticketing and a call center.liveagent.com, checked 30 Sep 2026 |
| Who it is for | Crisp says it is trusted by 10,000 companies of all sizes.crisp.chat/en, checked 30 Sep 2026 | LiveAgent says its features let support agents manage hundreds of chats daily from one platform.liveagent.com/live-chat-software, checked 30 Sep 2026 |
| How it installs | Crisp lists website builders where it installs in under 3 minutes, including Shopify, WordPress, WooCommerce, Squarespace, Wix and Webflow.crisp.chat/en/livechat, checked 30 Sep 2026 | You create a chat button, copy the generated code and paste it into your website or tag manager.liveagent.com/live-chat-software, checked 30 Sep 2026 A WordPress plugin places the chat button on a WordPress site.liveagent.com/integrations/wordpress, checked 30 Sep 2026 |
| Languages | Crisp supports over 50 languages for chat, with a real-time chat translation tool.crisp.chat/en/livechat, checked 30 Sep 2026 | LiveAgent says its AI serves customers in 40+ languages, and chats can be routed by language.liveagent.com/live-chat-software, checked 30 Sep 2026 Its AI chatbot answers customer inquiries 24/7 in 100+ languages.liveagent.com, checked 30 Sep 2026 |
| AI | Not stated on the pages we checked. | AI Answer Composer drafts complete replies for agents, learning from your knowledge base.liveagent.com, checked 30 Sep 2026 |
| Channels | Crisp lists a phone channel: answer calls and make outbound calls from Crisp.crisp.chat/en/pricing, checked 27 Sep 2026 | Email, live chat, phone, social media, WhatsApp, Viber and a knowledge base are unified in one dashboard.liveagent.com, checked 30 Sep 2026 A built-in call center handles calls from the help desk.liveagent.com, checked 30 Sep 2026 |
| Trial and free plan | Any Crisp plan can be tried free for 14 days with all features and no card required.crisp.chat/en/pricing, checked 27 Sep 2026 | LiveAgent has a 30-day free trial with no credit card required.liveagent.com, checked 30 Sep 2026 |
| Showing visitors around the page | Crisp lists MagicBrowse: start a co-browsing session with someone browsing your website and share your screen if needed.crisp.chat/en/pricing, checked 27 Sep 2026 | Not stated on the pages we checked. |
| Pricing | On Crisp's own pricing page. We do not copy other products' prices. | On LiveAgent's own pricing page. We do not copy other products' prices. |
Where Crisp stands out
- Crisp describes its model as a flat price per workspace, the same regardless of how many conversations you have each month.crisp.chat/en/pricing, checked 27 Sep 2026
- Crisp says its data is hosted on European servers.crisp.chat/en/pricing, checked 27 Sep 2026
- Crisp has a Free plan, free forever, with a website chat widget, 2 seats and no AI credits.crisp.chat/en/pricing, checked 27 Sep 2026
Where LiveAgent stands out
- Messages are turned into tickets automatically.liveagent.com, checked 30 Sep 2026
- A knowledge base lets you publish help articles and FAQs.liveagent.com, checked 30 Sep 2026
- The Online Visitors feature tracks website visitors in real time.liveagent.com/features, checked 30 Sep 2026
- Search & Replace masks sensitive data in messages automatically.liveagent.com/features, checked 30 Sep 2026
More from each vendor's pages
Crisp
- The Plus plan adds a ticketing system: a customer portal where customers open new tickets or follow existing ones.crisp.chat/en/pricing, checked 27 Sep 2026
LiveAgent
- Real-time typing view lets agents see what customers are typing before they send it.liveagent.com/features, checked 30 Sep 2026
- Chat embedded tracking records live chat conversions in Google Analytics.liveagent.com/features, checked 30 Sep 2026
- Agent Collision Detection stops two agents working on the same ticket.liveagent.com/features, checked 30 Sep 2026
- Automatic chat distribution routes chats to agents, with several routing options.liveagent.com/features, checked 30 Sep 2026
Why this pair
We do not have search-volume figures, so we picked the pairs that the vendors themselves write comparison pages about. These pages on the vendors' own sites compare Crisp and LiveAgent:
- crisp.chat/en/alternatives/liveagent
- crisp.chat/en/comparisons/tawkto-vs-liveagent
- crisp.chat/en/comparisons/livechatinc-vs-liveagent
- crisp.chat/en/comparisons/front-vs-liveagent
- crisp.chat/en/comparisons/liveagent-vs-facebook-chat
Those pages are the vendors' own views; this page uses only each vendor's description of itself.
A third option: GetFoxChat
GetFoxChat is website chat. Its AI operator answers visitors from your own pages and help content, and when the answer is something to click, it highlights the button or field on the page or walks the visitor through the steps. It is website chat only: no ticketing, no phone, SMS or WhatsApp channel.
How it compares with each, from the same kind of sourced facts: GetFoxChat vs Crisp, GetFoxChat vs LiveAgent. Or read Crisp alternative and LiveAgent alternative.
Pages we checked
- crisp.chat/en/pricing
- crisp.chat/en
- crisp.chat/en/livechat
- liveagent.com
- liveagent.com/live-chat-software
- liveagent.com/integrations/wordpress
- liveagent.com/features
Vendors change their pages. We re-check the sources and update this page when a line changes. Spotted something out of date? Email support@getfoxchat.com.
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