HubSpot vs LiveAgent
HubSpot is a live chat tool and LiveAgent is a helpdesk with chat. Below, each one is described only in its own words: every line is taken from that vendor's own public pages, with a link and the date we checked it.
Who wrote this: GetFoxChat, which makes a different website chat product. We make neither HubSpot nor LiveAgent, and this page does not rank them. If a vendor's pages do not say something, the cell says so instead of guessing. We do not copy prices; each pricing row links the vendor's own pricing page.
HubSpot and LiveAgent, side by side
| Question | HubSpot | LiveAgent |
|---|---|---|
| What it is | HubSpot's live chat connects website visitors to the right people on your team, routes inquiries to service and passes leads to sales, inside HubSpot's CRM.hubspot.com/products/crm/live-chat, checked 30 Sep 2026 Each chat is stored in a universal inbox in HubSpot's free CRM, where the team can reply, take notes, send emails, make calls and create support tickets.hubspot.com/products/crm/live-chat, checked 27 Sep 2026 | LiveAgent combines a customer service platform with an AI chatbot, live chat, ticketing and a call center.liveagent.com, checked 30 Sep 2026 |
| Who it is for | HubSpot pitches its Starter Customer Platform at startups and small businesses.hubspot.com/products/crm/live-chat, checked 30 Sep 2026 | LiveAgent says its features let support agents manage hundreds of chats daily from one platform.liveagent.com/live-chat-software, checked 30 Sep 2026 |
| How it installs | On a website not hosted on HubSpot, the HubSpot tracking code must be added to your pages before the live chat will appear.knowledge.hubspot.com/chatflows/create-a-live-chat, checked 30 Sep 2026 | You create a chat button, copy the generated code and paste it into your website or tag manager.liveagent.com/live-chat-software, checked 30 Sep 2026 A WordPress plugin places the chat button on a WordPress site.liveagent.com/integrations/wordpress, checked 30 Sep 2026 |
| Languages | Each chatflow has a language setting that can be changed from English to another language.knowledge.hubspot.com/chatflows/create-a-live-chat, checked 30 Sep 2026 | LiveAgent says its AI serves customers in 40+ languages, and chats can be routed by language.liveagent.com/live-chat-software, checked 30 Sep 2026 Its AI chatbot answers customer inquiries 24/7 in 100+ languages.liveagent.com, checked 30 Sep 2026 |
| AI | The chatbot builder creates bots that qualify leads, book meetings and answer common questions, with no coding required.hubspot.com/products/crm/live-chat, checked 27 Sep 2026 The customer agent requires the Professional or Enterprise edition of HubSpot and runs on HubSpot Credits.hubspot.com/products/artificial-intelligence/ai-customer-service-agent, checked 27 Sep 2026 | AI Answer Composer drafts complete replies for agents, learning from your knowledge base.liveagent.com, checked 30 Sep 2026 |
| Channels | Teams can get chat notifications and reply through HubSpot's Slack integration or the HubSpot mobile app.hubspot.com/products/crm/live-chat, checked 27 Sep 2026 Service Hub supports phone support with interactive voice response phone trees, team routing and transfers.hubspot.com/products/service, checked 27 Sep 2026 | Email, live chat, phone, social media, WhatsApp, Viber and a knowledge base are unified in one dashboard.liveagent.com, checked 30 Sep 2026 A built-in call center handles calls from the help desk.liveagent.com, checked 30 Sep 2026 |
| Trial and free plan | HubSpot offers a 14-day free trial of its customer service tools.hubspot.com/products/service, checked 27 Sep 2026 | LiveAgent has a 30-day free trial with no credit card required.liveagent.com, checked 30 Sep 2026 |
| Showing visitors around the page | Not stated on the pages we checked. | Not stated on the pages we checked. |
| Pricing | On HubSpot's own pricing page. We do not copy other products' prices. | On LiveAgent's own pricing page. We do not copy other products' prices. |
Where HubSpot stands out
- HubSpot says the customer agent is trained on your knowledge base, website, CRM data and historical conversations.hubspot.com/products/artificial-intelligence/ai-customer-service-agent, checked 27 Sep 2026
Where LiveAgent stands out
- Messages are turned into tickets automatically.liveagent.com, checked 30 Sep 2026
- A knowledge base lets you publish help articles and FAQs.liveagent.com, checked 30 Sep 2026
- The Online Visitors feature tracks website visitors in real time.liveagent.com/features, checked 30 Sep 2026
- Search & Replace masks sensitive data in messages automatically.liveagent.com/features, checked 30 Sep 2026
More from each vendor's pages
HubSpot
- HubSpot says the customer agent handles inbound calls, and works on WhatsApp and Facebook Messenger as well as chat and email.hubspot.com/products/artificial-intelligence/ai-customer-service-agent, checked 27 Sep 2026
- The chat widget can be styled to match your brand, with targeted welcome messages for different pages or audience segments.hubspot.com/products/crm/live-chat, checked 30 Sep 2026
LiveAgent
- Real-time typing view lets agents see what customers are typing before they send it.liveagent.com/features, checked 30 Sep 2026
- Chat embedded tracking records live chat conversions in Google Analytics.liveagent.com/features, checked 30 Sep 2026
- Agent Collision Detection stops two agents working on the same ticket.liveagent.com/features, checked 30 Sep 2026
- Automatic chat distribution routes chats to agents, with several routing options.liveagent.com/features, checked 30 Sep 2026
Why this pair
We do not have search-volume figures, so we picked the pairs that the vendors themselves write comparison pages about. These pages on the vendors' own sites compare HubSpot and LiveAgent:
- crisp.chat/en/comparisons/liveagent-vs-hubspot-service-hub
- liveagent.com/hubspot-service-hub-alternative
Those pages are the vendors' own views; this page uses only each vendor's description of itself.
A third option: GetFoxChat
GetFoxChat is website chat. Its AI operator answers visitors from your own pages and help content, and when the answer is something to click, it highlights the button or field on the page or walks the visitor through the steps. It is website chat only: no ticketing, no phone, SMS or WhatsApp channel.
How it compares with each, from the same kind of sourced facts: GetFoxChat vs HubSpot, GetFoxChat vs LiveAgent. Or read HubSpot alternative and LiveAgent alternative.
Pages we checked
- hubspot.com/products/crm/live-chat
- hubspot.com/products/service
- hubspot.com/products/artificial-intelligence/ai-customer-service-agent
- knowledge.hubspot.com/chatflows/create-a-live-chat
- liveagent.com
- liveagent.com/live-chat-software
- liveagent.com/integrations/wordpress
- liveagent.com/features
Vendors change their pages. We re-check the sources and update this page when a line changes. Spotted something out of date? Email support@getfoxchat.com.
Whichever you pick, check your own site first
See the 5 questions your visitors are likely to ask that your pages don't clearly answer. Free, no account needed.
The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.