Freshchat vs Gorgias
Freshchat is a live chat tool and Gorgias is a helpdesk with chat. Below, each one is described only in its own words: every line is taken from that vendor's own public pages, with a link and the date we checked it.
Who wrote this: GetFoxChat, which makes a different website chat product. We make neither Freshchat nor Gorgias, and this page does not rank them. If a vendor's pages do not say something, the cell says so instead of guessing. We do not copy prices; each pricing row links the vendor's own pricing page.
Freshchat and Gorgias, side by side
| Question | Freshchat | Gorgias |
|---|---|---|
| What it is | Freshworks presents Freshchat as customer messaging on any channel, with an upgrade path to Freshdesk Omni for advanced ticketing and knowledge bases.freshworks.com/live-chat-software, checked 30 Sep 2026 AI-driven bots can be deployed across your website, native app and messaging channels.freshworks.com/live-chat-software, checked 30 Sep 2026 | Gorgias brings the support team, customer data, workflows and an AI Agent together in one platform, unifying AI and the inbox.gorgias.com, checked 30 Sep 2026 The AI Agent is trained on your brand voice, policies and workflows, backed by your help center, Shopify store and docs, and takes actions in Shopify.gorgias.com/ai-agent, checked 30 Sep 2026 |
| Who it is for | Not stated on the pages we checked. | Gorgias is built for ecommerce: it says it powers customer conversations for 40% of Shopify brands and more than 17,000 ecommerce brands.gorgias.com, checked 30 Sep 2026 |
| How it installs | To enable the web widget you retrieve your code snippet and paste it on every page where the widget should appear.crmsupport.freshworks.com/support/solutions/articles/50000004797-how-to-configure-the-web-widget-in-freshchat, checked 30 Sep 2026 The chat widget runs on websites and mobile apps.freshworks.com/live-chat-software/pricing, checked 30 Sep 2026 | Gorgias lists store platforms Shopify, WooCommerce, BigCommerce, Magento and PrestaShop.gorgias.com/product/live-chat, checked 30 Sep 2026 |
| Languages | Multilingual conversations translate incoming and outgoing messages in over 45 languages.freshworks.com/live-chat-software/pricing, checked 30 Sep 2026 | Not stated on the pages we checked. |
| AI | Not stated on the pages we checked. | The AI Agent hands off to human agents with context.gorgias.com, checked 30 Sep 2026 AutoQA uses AI to score every interaction for agents and managers.gorgias.com/products/helpdesk, checked 30 Sep 2026 |
| Channels | Freshchat brings in email, Facebook and Instagram messengers, and SMS, WhatsApp, Line and Google Business Messages.freshworks.com/live-chat-software/pricing, checked 27 Sep 2026 | One inbox for email, chat, SMS, WhatsApp, Instagram and Facebook.gorgias.com, checked 30 Sep 2026 The chat widget lets shoppers find order details and shipping status themselves, and outside business hours it can collect contact info to create a ticket.gorgias.com/product/live-chat, checked 30 Sep 2026 |
| Trial and free plan | The 14-day free trial gives access to the Enterprise plan; after it you pick a plan and pay by credit card, or the account is suspended.freshworks.com/live-chat-software/pricing, checked 27 Sep 2026 | Gorgias offers a free trial with no credit card required on its plans.gorgias.com/pricing, checked 30 Sep 2026 |
| Showing visitors around the page | Not stated on the pages we checked. | Not stated on the pages we checked. |
| Pricing | On Freshchat's own pricing page. We do not copy other products' prices. | On Gorgias' own pricing page. We do not copy other products' prices. |
Where Freshchat stands out
- Freshchat lists SAML single sign-on for agents among its features.freshworks.com/live-chat-software/pricing, checked 27 Sep 2026
- The Freshworks Marketplace has 1,000+ ready-to-install integrations for Freshchat.freshworks.com/live-chat-software/integrations, checked 30 Sep 2026
- In the Team Inbox, agents can bring in a better-suited teammate and assign conversations one at a time or in bulk.freshworks.com/live-chat-software/team-inbox, checked 30 Sep 2026
Where Gorgias stands out
- A native Shopify integration shows any order, customer or product without leaving the ticket, and agents can cancel, discount or upsell inside the conversation.gorgias.com, checked 30 Sep 2026
- More than 300 integrations, including Recharge, Klaviyo and Yotpo.gorgias.com, checked 30 Sep 2026
- Revenue attribution reporting shows how much revenue the support team generates.gorgias.com, checked 30 Sep 2026
- Gorgias assigns tickets by channel, AI-detected topic, customer sentiment, agent capacity and more.gorgias.com/products/helpdesk, checked 30 Sep 2026
- The customer timeline shows each customer's orders, events and interactions across channels.gorgias.com/products/helpdesk, checked 30 Sep 2026
More from each vendor's pages
Freshchat
- For advanced ticketing and knowledge bases, Freshworks points Freshchat customers to an upgrade to Freshdesk Omni.freshworks.com/live-chat-software, checked 27 Sep 2026
- Freshchat connects to a Shopify store to engage customers across multiple channels.freshworks.com/live-chat-software/integrations, checked 30 Sep 2026
- Teams can collaborate on customer service issues via Slack.freshworks.com/live-chat-software/integrations, checked 30 Sep 2026
- Messages can be filtered by the response time due on them.freshworks.com/live-chat-software/team-inbox, checked 30 Sep 2026
- Pre-saved replies help agents respond faster.freshworks.com/live-chat-software/team-inbox, checked 30 Sep 2026
Gorgias
- Rules automate repetitive work such as replying to negative reviews or following up with customers who have not responded.gorgias.com/products/helpdesk, checked 30 Sep 2026
- Reporting includes tailored dashboards, agent statistics, CSAT surveys and SLA targets.gorgias.com/products/helpdesk, checked 30 Sep 2026
- Gorgias offers SSO and two-factor or multi-factor authentication.gorgias.com/products/helpdesk, checked 30 Sep 2026
Why this pair
We do not have search-volume figures, so we picked the pairs that the vendors themselves write comparison pages about. These pages on the vendors' own sites compare Freshchat and Gorgias:
- tidio.com/blog/gorgias-vs-freshdesk
- crisp.chat/en/comparisons/gorgias-vs-freshdesk
- freshworks.com/freshdesk/compare-helpdesk/gorgias-vs-freshdesk
- gorgias.com/alternatives/freshdesk
- gorgias.com/blog/freshdesk-alternatives
Those pages are the vendors' own views; this page uses only each vendor's description of itself.
A third option: GetFoxChat
GetFoxChat is website chat. Its AI operator answers visitors from your own pages and help content, and when the answer is something to click, it highlights the button or field on the page or walks the visitor through the steps. It is website chat only: no ticketing, no phone, SMS or WhatsApp channel.
How it compares with each, from the same kind of sourced facts: GetFoxChat vs Freshchat, GetFoxChat vs Gorgias. Or read Freshchat alternative and Gorgias alternative.
Pages we checked
- freshworks.com/live-chat-software/pricing
- freshworks.com/live-chat-software
- crmsupport.freshworks.com/support/solutions/articles/50000004797-how-to-configure-the-web-widget-in-freshchat
- freshworks.com/live-chat-software/integrations
- freshworks.com/live-chat-software/team-inbox
- gorgias.com
- gorgias.com/product/live-chat
- gorgias.com/ai-agent
- gorgias.com/pricing
- gorgias.com/products/helpdesk
Vendors change their pages. We re-check the sources and update this page when a line changes. Spotted something out of date? Email support@getfoxchat.com.
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