Looking for a LiveAgent alternative?
LiveAgent is a helpdesk with chat. Here is what it does and who it is for, in LiveAgent's own words, where GetFoxChat works differently, and when GetFoxChat is not the right pick.
How this page is made: each LiveAgent line is taken from LiveAgent's own public pages, with a link to the page and the date we checked it (2026-09-30). If we could not find it on LiveAgent's pages, we do not say it. We do not copy LiveAgent's prices; the pricing row links to their pricing page.
What LiveAgent is and who it is for
- LiveAgent combines a customer service platform with an AI chatbot, live chat, ticketing and a call center.liveagent.com, checked 2026-09-30
- LiveAgent says its features let support agents manage hundreds of chats daily from one platform.liveagent.com/live-chat-software, checked 2026-09-30
What LiveAgent is good at
- Email, live chat, phone, social media, WhatsApp, Viber and a knowledge base are unified in one dashboard.liveagent.com, checked 2026-09-30
- Messages are turned into tickets automatically.liveagent.com, checked 2026-09-30
- A built-in call center handles calls from the help desk.liveagent.com, checked 2026-09-30
- A knowledge base lets you publish help articles and FAQs.liveagent.com, checked 2026-09-30
- AI Answer Composer drafts complete replies for agents, learning from your knowledge base.liveagent.com, checked 2026-09-30
- The Online Visitors feature tracks website visitors in real time.liveagent.com/features, checked 2026-09-30
- Search & Replace masks sensitive data in messages automatically.liveagent.com/features, checked 2026-09-30
Where GetFoxChat is different
GetFoxChat is website chat. Its AI operator answers visitors from your own pages, and when the answer is something to click, it shows them where.
- Called Foxy by default, renamable, never pretends to be human. The operator starts as Foxy with the Foxy avatar; rename it and change the avatar anytime. It never presents itself as a person: asked, it says it is an AI assistant.getfoxchat.com/features#brain
- A person can take over. Visitors can press Talk to a person and the conversation is flagged in your inbox; if nobody is available, the visitor is asked for an email address. You take over in one click and hand back to the AI when you are done.getfoxchat.com/features#takeover
LiveAgent and GetFoxChat, side by side
| Question | LiveAgent | GetFoxChat |
|---|---|---|
| What it is | LiveAgent combines a customer service platform with an AI chatbot, live chat, ticketing and a call center.liveagent.com, checked 2026-09-30 | Answers from your site's own pages and help content. It reads your public site to fill its knowledge base, and you can re-read the site when your pages change.getfoxchat.com/features#kb |
| How it installs | You create a chat button, copy the generated code and paste it into your website or tag manager.liveagent.com/live-chat-software, checked 2026-09-30 A WordPress plugin places the chat button on a WordPress site.liveagent.com/integrations/wordpress, checked 2026-09-30 | Website chat only. One script tag, with install guides for WordPress, Shopify, Wix, Squarespace and Webflow.getfoxchat.com/features#widget |
| Languages | LiveAgent says its AI serves customers in 40+ languages, and chats can be routed by language.liveagent.com/live-chat-software, checked 2026-09-30 Its AI chatbot answers customer inquiries 24/7 in 100+ languages.liveagent.com, checked 2026-09-30 | Answers in the language the visitor writes in, or in one fixed language you set. Your knowledge base stays in your own language.getfoxchat.com/features#multilingual |
| What the AI does | Its AI chatbot answers customer inquiries 24/7 in 100+ languages.liveagent.com, checked 2026-09-30 AI Answer Composer drafts complete replies for agents, learning from your knowledge base.liveagent.com, checked 2026-09-30 | It is instructed to answer only from your content and not to make up features, prices or policies. When it does not have the answer, it says so, and the visitor can ask for a person.getfoxchat.com/features#brain |
| Inbox and helpdesk | LiveAgent combines a customer service platform with an AI chatbot, live chat, ticketing and a call center.liveagent.com, checked 2026-09-30 | An inbox for your website chats, with filters, private notes, tags and search across every message. No ticketing system.getfoxchat.com/features#inbox |
| Showing visitors where to click | Not stated on the pages we checked. | Walkthroughs play on your live page: each step highlights the button or field to use, with Next and Skip, and pauses with a Resume button when the visitor asks something else.getfoxchat.com/features#walkthroughs |
| Free trial or free plan | LiveAgent has a 30-day free trial with no credit card required.liveagent.com, checked 2026-09-30 | Sign up with no card; the first month of any plan is free, and the checkout asks for a card when you pick a plan.getfoxchat.com/pricing |
| Pricing | Prices are on LiveAgent's own pricing page: liveagent.com/pricing. We do not copy them. | Three plans, one flat monthly price each, and no per-conversation or per-resolution fee on any plan. Current prices are on the pricing page.getfoxchat.com/pricing |
Every LiveAgent cell links to the LiveAgent page it comes from. Every GetFoxChat cell links to our own features or pricing page.
Where LiveAgent has more than GetFoxChat
- Ticketing that turns messages into tickets. GetFoxChat has an inbox for its website chats but no ticketing.Source: liveagent.com, checked 2026-09-30
- A built-in call center. GetFoxChat has no phone channel.Source: liveagent.com, checked 2026-09-30
- Email, social media, WhatsApp and Viber in the same inbox. GetFoxChat is website chat only.Source: liveagent.com, checked 2026-09-30
- A hosted knowledge base for customers. GetFoxChat's knowledge base feeds the AI operator; it is not a public help center.Source: liveagent.com, checked 2026-09-30
When GetFoxChat is not the right pick
Pick LiveAgent if you run a support team that needs a full help desk: ticketing, a call center, social and messaging channels and a knowledge base in one place. GetFoxChat is not the right pick if you need ticketing, phone support or channels beyond your website. Pick GetFoxChat if you want website chat whose AI operator answers from your own pages and shows visitors where to click.
Want the full fact-by-fact comparison? GetFoxChat vs LiveAgent. Comparing LiveAgent with another tool? Crisp vs LiveAgent, HubSpot vs LiveAgent.
Pages we checked
- liveagent.com
- liveagent.com/live-chat-software
- liveagent.com/integrations/wordpress
- liveagent.com/features
- liveagent.com/pricing
LiveAgent changes its pages. Spotted something out of date? Email support@getfoxchat.com.