Olark vs Smartsupp
Olark and Smartsupp are both live chat tools. Below, each one is described only in its own words: every line is taken from that vendor's own public pages, with a link and the date we checked it.
Who wrote this: GetFoxChat, which makes a different website chat product. We make neither Olark nor Smartsupp, and this page does not rank them. If a vendor's pages do not say something, the cell says so instead of guessing. We do not copy prices; each pricing row links the vendor's own pricing page.
Olark and Smartsupp, side by side
| Question | Olark | Smartsupp |
|---|---|---|
| What it is | Olark's AI agent answers questions, qualifies visitors and brings in a human when needed; it is trained on your own site.olark.com, checked 30 Sep 2026 | Smartsupp describes itself as live chat, chatbot and AI tools that combine AI automation with human expertise, answering around the clock and letting a person step in.smartsupp.com, checked 30 Sep 2026 Mira AI is Smartsupp's shopping assistant: it recommends products, has a configurable handover to a human operator, and is trained from the website and FAQs and from your product feed.smartsupp.com, checked 30 Sep 2026 |
| Who it is for | Olark says it is built for the marketer doing five jobs at once.olark.com, checked 30 Sep 2026 | Smartsupp pitches itself at online sales: engaging visitors, guiding them to the right products, and upsell and cross-sell.smartsupp.com, checked 30 Sep 2026 |
| How it installs | Olark is installed with a code snippet; for WordPress it has a plugin, or you paste the snippet manually.olark.com/help/wordpress, checked 30 Sep 2026 | Install by pasting a chat code into your site's HTML, adding it through Google Tag Manager, or using a ready-made plugin for platforms such as WordPress, Shopify, PrestaShop and Shoptet.help.smartsupp.com/en/articles/12647813-smartsupp-installation, checked 30 Sep 2026 |
| Languages | The chat box default text is available in several languages, including English, German, Spanish, French, Italian, Dutch, Portuguese, Russian, Swedish, Turkish and Chinese.olark.com/help/languages, checked 30 Sep 2026 | The chat box is available in 30 languages, and a multi-language API is offered for sites that run in several languages.help.smartsupp.com/en/articles/12647261-chat-box-languages, checked 30 Sep 2026 |
| AI | The agent looks things up on your live website, scoped to your own domains, before answering.olark.com/features, checked 30 Sep 2026 It can also use uploaded documents such as manuals, PDFs and knowledge base content.olark.com/features, checked 30 Sep 2026 | Chatbot flows automate all or part of a conversation, including after working hours.smartsupp.com, checked 30 Sep 2026 An AI reply assistant helps agents write replies and translates messages into a selected language in one click.smartsupp.com/pricing, checked 30 Sep 2026 |
| Channels | Not stated on the pages we checked. | One inbox for live chat on your website, email, Facebook Messenger and WhatsApp.smartsupp.com/pricing, checked 30 Sep 2026 A mobile SDK adds the chat widget into your own app.smartsupp.com, checked 30 Sep 2026 |
| Trial and free plan | Live chat without AI can be tried free for 14 days with no credit card.olark.com/pricing, checked 30 Sep 2026 | Smartsupp has a 14-day free trial with no credit card needed, and a Free plan listed as free forever.smartsupp.com/pricing, checked 30 Sep 2026 |
| Showing visitors around the page | Not stated on the pages we checked. | Not stated on the pages we checked. |
| Pricing | On Olark's own pricing page. We do not copy other products' prices. | On Smartsupp's own pricing page. We do not copy other products' prices. |
Where Olark stands out
- Handoff to a person happens in the same conversation, and after hours the agent collects contact details for follow-up.olark.com/features, checked 30 Sep 2026
- It qualifies visitors against criteria you write in plain English.olark.com/features, checked 30 Sep 2026
- You can A/B test two assistant configurations.olark.com/features, checked 30 Sep 2026
- Olark connects to HubSpot, Salesforce, ActiveCampaign and webhooks.olark.com, checked 30 Sep 2026
Where Smartsupp stands out
- Lead generation: capture leads around the clock and collect visitor details, including custom fields, through the widget, then export contacts to a CRM.smartsupp.com, checked 30 Sep 2026
- Mira AI learns about your products from your product feed and can hand over to a human operator.smartsupp.com, checked 30 Sep 2026
- Smartsupp has ready-made integrations for ecommerce platforms and site builders such as Shopify, PrestaShop, Magento and BigCommerce.smartsupp.com/integrations, checked 30 Sep 2026
More from each vendor's pages
Olark
- Setup is no-code with smart defaults and no logic trees.olark.com/features, checked 30 Sep 2026
- SSO is offered in custom enterprise packages.olark.com/pricing, checked 30 Sep 2026
Smartsupp
- Mobile apps let agents answer customers from anywhere.help.smartsupp.com, checked 30 Sep 2026
- Agents can view visitor conversation histories and their journey on your site.smartsupp.com, checked 30 Sep 2026
- You can organize agent teams, assign roles and track their performance.smartsupp.com, checked 30 Sep 2026
- Visitor details, including custom fields, are collected through the widget and can be exported to any application or CRM system.smartsupp.com, checked 30 Sep 2026
- Smartsupp can also be added through Google Tag Manager.smartsupp.com/integrations, checked 30 Sep 2026
Why this pair
We do not have search-volume figures, so we picked the pairs that the vendors themselves write comparison pages about. These pages on the vendors' own sites compare Olark and Smartsupp:
Those pages are the vendors' own views; this page uses only each vendor's description of itself.
A third option: GetFoxChat
GetFoxChat is website chat. Its AI operator answers visitors from your own pages and help content, and when the answer is something to click, it highlights the button or field on the page or walks the visitor through the steps. It is website chat only: no ticketing, no phone, SMS or WhatsApp channel.
How it compares with each, from the same kind of sourced facts: GetFoxChat vs Olark, GetFoxChat vs Smartsupp. Or read Olark alternative and Smartsupp alternative.
Pages we checked
- olark.com
- olark.com/features
- olark.com/help/wordpress
- olark.com/help/languages
- olark.com/pricing
- smartsupp.com
- smartsupp.com/pricing
- help.smartsupp.com/en/articles/12647813-smartsupp-installation
- help.smartsupp.com/en/articles/12647261-chat-box-languages
- help.smartsupp.com
- smartsupp.com/integrations
Vendors change their pages. We re-check the sources and update this page when a line changes. Spotted something out of date? Email support@getfoxchat.com.
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The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.