LiveChat vs Smartsupp
LiveChat and Smartsupp are both live chat tools. Below, each one is described only in its own words: every line is taken from that vendor's own public pages, with a link and the date we checked it.
Who wrote this: GetFoxChat, which makes a different website chat product. We make neither LiveChat nor Smartsupp, and this page does not rank them. If a vendor's pages do not say something, the cell says so instead of guessing. We do not copy prices; each pricing row links the vendor's own pricing page.
LiveChat and Smartsupp, side by side
| Question | LiveChat | Smartsupp |
|---|---|---|
| What it is | LiveChat lists its messaging channels as the chat widget, Facebook, Instagram for Business, SMS, email, in-chat voice, video and screen-sharing, WhatsApp Business, a chat page and Apple Messages for Business.livechat.com/features, checked 27 Sep 2026 | Smartsupp describes itself as live chat, chatbot and AI tools that combine AI automation with human expertise, answering around the clock and letting a person step in.smartsupp.com, checked 30 Sep 2026 Mira AI is Smartsupp's shopping assistant: it recommends products, has a configurable handover to a human operator, and is trained from the website and FAQs and from your product feed.smartsupp.com, checked 30 Sep 2026 |
| Who it is for | LiveChat says it is designed for B2B SaaS companies and ecommerce stores.livechat.com, checked 30 Sep 2026 | Smartsupp pitches itself at online sales: engaging visitors, guiding them to the right products, and upsell and cross-sell.smartsupp.com, checked 30 Sep 2026 |
| How it installs | LiveChat has a dedicated WordPress plugin.livechat.com/marketplace/apps/wordpress, checked 30 Sep 2026 | Install by pasting a chat code into your site's HTML, adding it through Google Tag Manager, or using a ready-made plugin for platforms such as WordPress, Shopify, PrestaShop and Shoptet.help.smartsupp.com/en/articles/12647813-smartsupp-installation, checked 30 Sep 2026 |
| Languages | The chat widget is available in 48 languages, with support for right-to-left languages such as Arabic and Hebrew.livechat.com/pricing, checked 30 Sep 2026 Visitors can be routed automatically to agent groups that know their language.livechat.com/pricing, checked 30 Sep 2026 | The chat box is available in 30 languages, and a multi-language API is offered for sites that run in several languages.help.smartsupp.com/en/articles/12647261-chat-box-languages, checked 30 Sep 2026 |
| AI | LiveChat offers reply suggestions for agents drawn from imported knowledge sources; the number of sources depends on the plan.livechat.com/pricing, checked 27 Sep 2026 | Chatbot flows automate all or part of a conversation, including after working hours.smartsupp.com, checked 30 Sep 2026 An AI reply assistant helps agents write replies and translates messages into a selected language in one click.smartsupp.com/pricing, checked 30 Sep 2026 |
| Channels | The Business plan adds a work scheduler, staffing prediction, agent performance reporting, and SMS and Apple Messages for Business.livechat.com/pricing, checked 27 Sep 2026 | One inbox for live chat on your website, email, Facebook Messenger and WhatsApp.smartsupp.com/pricing, checked 30 Sep 2026 A mobile SDK adds the chat widget into your own app.smartsupp.com, checked 30 Sep 2026 |
| Trial and free plan | LiveChat has a free 14-day trial with no credit card required.livechat.com/pricing, checked 27 Sep 2026 | Smartsupp has a 14-day free trial with no credit card needed, and a Free plan listed as free forever.smartsupp.com/pricing, checked 30 Sep 2026 |
| Showing visitors around the page | LiveChat lists in-chat voice, video and screen-sharing among its messaging channels.livechat.com/features, checked 27 Sep 2026 | Not stated on the pages we checked. |
| Pricing | On LiveChat's own pricing page. We do not copy other products' prices. | On Smartsupp's own pricing page. We do not copy other products' prices. |
Where LiveChat stands out
- Reports cover chats, agents, customers and ecommerce, with data export.livechat.com/features, checked 30 Sep 2026
- Sales features include customer data, product cards, ecommerce integrations and a goals and sales tracker.livechat.com/features, checked 30 Sep 2026
Where Smartsupp stands out
- Lead generation: capture leads around the clock and collect visitor details, including custom fields, through the widget, then export contacts to a CRM.smartsupp.com, checked 30 Sep 2026
- Mira AI learns about your products from your product feed and can hand over to a human operator.smartsupp.com, checked 30 Sep 2026
- Smartsupp has ready-made integrations for ecommerce platforms and site builders such as Shopify, PrestaShop, Magento and BigCommerce.smartsupp.com/integrations, checked 30 Sep 2026
More from each vendor's pages
LiveChat
- Enterprise adds a white label chat widget, single sign-on (SSO), HIPAA compliance and service level agreements.livechat.com/pricing, checked 27 Sep 2026
- Chat tools include a message sneak-peek, canned responses, chat tags, rich messages and file sharing.livechat.com/features, checked 30 Sep 2026
- LiveChat lists 200+ integrations in its Marketplace.livechat.com/features, checked 30 Sep 2026
- Engagement tools include targeted messages, eye-catchers, chat buttons and routing rules.livechat.com/features, checked 30 Sep 2026
- Team management includes agent accounts, groups, chat supervision, agent roles and a chat limit.livechat.com/features, checked 30 Sep 2026
Smartsupp
- Mobile apps let agents answer customers from anywhere.help.smartsupp.com, checked 30 Sep 2026
- Agents can view visitor conversation histories and their journey on your site.smartsupp.com, checked 30 Sep 2026
- You can organize agent teams, assign roles and track their performance.smartsupp.com, checked 30 Sep 2026
- Visitor details, including custom fields, are collected through the widget and can be exported to any application or CRM system.smartsupp.com, checked 30 Sep 2026
- Smartsupp can also be added through Google Tag Manager.smartsupp.com/integrations, checked 30 Sep 2026
Why this pair
We do not have search-volume figures, so we picked the pairs that the vendors themselves write comparison pages about. These pages on the vendors' own sites compare LiveChat and Smartsupp:
Those pages are the vendors' own views; this page uses only each vendor's description of itself.
A third option: GetFoxChat
GetFoxChat is website chat. Its AI operator answers visitors from your own pages and help content, and when the answer is something to click, it highlights the button or field on the page or walks the visitor through the steps. It is website chat only: no ticketing, no phone, SMS or WhatsApp channel.
How it compares with each, from the same kind of sourced facts: GetFoxChat vs LiveChat, GetFoxChat vs Smartsupp. Or read LiveChat alternative and Smartsupp alternative.
Pages we checked
- livechat.com/pricing
- livechat.com/features
- livechat.com
- livechat.com/marketplace/apps/wordpress
- smartsupp.com
- smartsupp.com/pricing
- help.smartsupp.com/en/articles/12647813-smartsupp-installation
- help.smartsupp.com/en/articles/12647261-chat-box-languages
- help.smartsupp.com
- smartsupp.com/integrations
Vendors change their pages. We re-check the sources and update this page when a line changes. Spotted something out of date? Email support@getfoxchat.com.
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The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.