Gorgias vs Help Scout

Gorgias and Help Scout are both helpdesks with chat. Below, each one is described only in its own words: every line is taken from that vendor's own public pages, with a link and the date we checked it.

Who wrote this: GetFoxChat, which makes a different website chat product. We make neither Gorgias nor Help Scout, and this page does not rank them. If a vendor's pages do not say something, the cell says so instead of guessing. We do not copy prices; each pricing row links the vendor's own pricing page.

Gorgias and Help Scout, side by side

Question	Gorgias	Help Scout
What it is	Gorgias brings the support team, customer data, workflows and an AI Agent together in one platform, unifying AI and the inbox.gorgias.com, checked 30 Sep 2026 The AI Agent is trained on your brand voice, policies and workflows, backed by your help center, Shopify store and docs, and takes actions in Shopify.gorgias.com/ai-agent, checked 30 Sep 2026	Help Scout's Inbox brings email, SMS, social, chat and voice into one space, with automatic assignments and workflows.helpscout.com, checked 30 Sep 2026 Beacon is an embeddable widget, included in all plans, that adds a contact form, live chat, help articles from your Docs site, AI help and proactive messages to your website or app.docs.helpscout.com/article/1250-beacon-jumpstart-guide, checked 30 Sep 2026
Who it is for	Gorgias is built for ecommerce: it says it powers customer conversations for 40% of Shopify brands and more than 17,000 ecommerce brands.gorgias.com, checked 30 Sep 2026	Help Scout says it powers support for more than 12,000 brands and lists industries from ecommerce and SaaS to healthcare, education and insurance.helpscout.com, checked 30 Sep 2026
How it installs	Gorgias lists store platforms Shopify, WooCommerce, BigCommerce, Magento and PrestaShop.gorgias.com/product/live-chat, checked 30 Sep 2026	Beacon is installed with a few lines of code on your website, and can go inside a mobile app through Help Scout's SDKs.docs.helpscout.com/article/1250-beacon-jumpstart-guide, checked 30 Sep 2026
Languages	Not stated on the pages we checked.	You choose a default language for Beacon's labels; if a language is not in the list, each label can be translated separately.docs.helpscout.com/article/1230-customize-beacon, checked 30 Sep 2026
AI	The AI Agent hands off to human agents with context.gorgias.com, checked 30 Sep 2026 AutoQA uses AI to score every interaction for agents and managers.gorgias.com/products/helpdesk, checked 30 Sep 2026	AI Answers is an autonomous agent that resolves customer questions, configured from your website or other sources, billed per resolution.helpscout.com/pricing, checked 30 Sep 2026 Copilot helps the team inside the inbox: it drafts replies, answers questions from the knowledge base and suggests triage.helpscout.com, checked 30 Sep 2026
Channels	One inbox for email, chat, SMS, WhatsApp, Instagram and Facebook.gorgias.com, checked 30 Sep 2026 The chat widget lets shoppers find order details and shipping status themselves, and outside business hours it can collect contact info to create a ticket.gorgias.com/product/live-chat, checked 30 Sep 2026	Beacon's live chat is answered by people: chats feed into the shared inbox for assigning and collaborating.helpscout.com/beacon-messaging, checked 30 Sep 2026
Trial and free plan	Gorgias offers a free trial with no credit card required on its plans.gorgias.com/pricing, checked 30 Sep 2026	A Free plan includes 5 users, 1 inbox and 1 Docs site; AI Answers has a 3-month free trial.helpscout.com/pricing, checked 30 Sep 2026
Showing visitors around the page	Not stated on the pages we checked.	Not stated on the pages we checked.
Pricing	On Gorgias' own pricing page. We do not copy other products' prices.	On Help Scout's own pricing page. We do not copy other products' prices.

Where Gorgias stands out

A native Shopify integration shows any order, customer or product without leaving the ticket, and agents can cancel, discount or upsell inside the conversation.gorgias.com, checked 30 Sep 2026
More than 300 integrations, including Recharge, Klaviyo and Yotpo.gorgias.com, checked 30 Sep 2026
Revenue attribution reporting shows how much revenue the support team generates.gorgias.com, checked 30 Sep 2026
Gorgias assigns tickets by channel, AI-detected topic, customer sentiment, agent capacity and more.gorgias.com/products/helpdesk, checked 30 Sep 2026
The customer timeline shows each customer's orders, events and interactions across channels.gorgias.com/products/helpdesk, checked 30 Sep 2026

Where Help Scout stands out

Help Scout says it is HIPAA and SOC 2 Type II compliant.helpscout.com, checked 30 Sep 2026

Why this pair

We do not have search-volume figures, so we picked the pairs that the vendors themselves write comparison pages about. These pages on the vendors' own sites compare Gorgias and Help Scout:

Those pages are the vendors' own views; this page uses only each vendor's description of itself.

A third option: GetFoxChat

Our product, not part of the comparison above

GetFoxChat is website chat. Its AI operator answers visitors from your own pages and help content, and when the answer is something to click, it highlights the button or field on the page or walks the visitor through the steps. It is website chat only: no ticketing, no phone, SMS or WhatsApp channel.

How it compares with each, from the same kind of sourced facts: GetFoxChat vs Gorgias, GetFoxChat vs Help Scout. Or read Gorgias alternative and Help Scout alternative.

Pages we checked

Vendors change their pages. We re-check the sources and update this page when a line changes. Spotted something out of date? Email support@getfoxchat.com.

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The chat starts as Foxy. Rename it and change the avatar anytime. Plans and what each includes: pricing.