Looking for a Freshchat alternative?

Freshchat is a live chat tool. Here is what it does and who it is for, in Freshchat's own words, where GetFoxChat works differently, and when GetFoxChat is not the right pick.

How this page is made: each Freshchat line is taken from Freshchat's own public pages, with a link to the page and the date we checked it (2026-09-30). If we could not find it on Freshchat's pages, we do not say it. We do not copy Freshchat's prices; the pricing row links to their pricing page.

What Freshchat is and who it is for

Freshworks presents Freshchat as customer messaging on any channel, with an upgrade path to Freshdesk Omni for advanced ticketing and knowledge bases.freshworks.com/live-chat-software, checked 2026-09-30
AI-driven bots can be deployed across your website, native app and messaging channels.freshworks.com/live-chat-software, checked 2026-09-30
Freshworks presents Freshchat as customer messaging on any channel, with an upgrade path to Freshdesk Omni for advanced ticketing and knowledge bases.freshworks.com/live-chat-software, checked 2026-09-30

What Freshchat is good at

Freshchat brings in email, Facebook and Instagram messengers, and SMS, WhatsApp, Line and Google Business Messages.freshworks.com/live-chat-software/pricing, checked 2026-09-27
Multilingual conversations translate incoming and outgoing messages in over 45 languages.freshworks.com/live-chat-software/pricing, checked 2026-09-30
The chat widget runs on websites and mobile apps.freshworks.com/live-chat-software/pricing, checked 2026-09-30
Freshchat lists SAML single sign-on for agents among its features.freshworks.com/live-chat-software/pricing, checked 2026-09-27
The Freshworks Marketplace has 1,000+ ready-to-install integrations for Freshchat.freshworks.com/live-chat-software/integrations, checked 2026-09-30
In the Team Inbox, agents can bring in a better-suited teammate and assign conversations one at a time or in bulk.freshworks.com/live-chat-software/team-inbox, checked 2026-09-30

Where GetFoxChat is different

GetFoxChat is website chat. Its AI operator answers visitors from your own pages, and when the answer is something to click, it shows them where.

Called Foxy by default, renamable, never pretends to be human. The operator starts as Foxy with the Foxy avatar; rename it and change the avatar anytime. It never presents itself as a person: asked, it says it is an AI assistant.getfoxchat.com/features#brain
A person can take over. Visitors can press Talk to a person and the conversation is flagged in your inbox; if nobody is available, the visitor is asked for an email address. You take over in one click and hand back to the AI when you are done.getfoxchat.com/features#takeover

Freshchat and GetFoxChat, side by side

Question	Freshchat	GetFoxChat
What it is	Freshworks presents Freshchat as customer messaging on any channel, with an upgrade path to Freshdesk Omni for advanced ticketing and knowledge bases.freshworks.com/live-chat-software, checked 2026-09-30	Answers from your site's own pages and help content. It reads your public site to fill its knowledge base, and you can re-read the site when your pages change.getfoxchat.com/features#kb
How it installs	To enable the web widget you retrieve your code snippet and paste it on every page where the widget should appear.crmsupport.freshworks.com/support/solutions/articles/50000004797-how-to-configure-the-web-widget-in-freshchat, checked 2026-09-30 The chat widget runs on websites and mobile apps.freshworks.com/live-chat-software/pricing, checked 2026-09-30	Website chat only. One script tag, with install guides for WordPress, Shopify, Wix, Squarespace and Webflow.getfoxchat.com/features#widget
Languages	Multilingual conversations translate incoming and outgoing messages in over 45 languages.freshworks.com/live-chat-software/pricing, checked 2026-09-30	Answers in the language the visitor writes in, or in one fixed language you set. Your knowledge base stays in your own language.getfoxchat.com/features#multilingual
What the AI does	AI-driven bots can be deployed across your website, native app and messaging channels.freshworks.com/live-chat-software, checked 2026-09-30	It is instructed to answer only from your content and not to make up features, prices or policies. When it does not have the answer, it says so, and the visitor can ask for a person.getfoxchat.com/features#brain
Inbox and helpdesk	For advanced ticketing and knowledge bases, Freshworks points Freshchat customers to an upgrade to Freshdesk Omni.freshworks.com/live-chat-software, checked 2026-09-27	An inbox for your website chats, with filters, private notes, tags and search across every message. No ticketing system.getfoxchat.com/features#inbox
Showing visitors where to click	Not stated on the pages we checked.	Walkthroughs play on your live page: each step highlights the button or field to use, with Next and Skip, and pauses with a Resume button when the visitor asks something else.getfoxchat.com/features#walkthroughs
Free trial or free plan	The 14-day free trial gives access to the Enterprise plan; after it you pick a plan and pay by credit card, or the account is suspended.freshworks.com/live-chat-software/pricing, checked 2026-09-27	Sign up with no card; the first month of any plan is free, and the checkout asks for a card when you pick a plan.getfoxchat.com/pricing
Pricing	Prices are on Freshchat's own pricing page: freshworks.com/live-chat-software/pricing. We do not copy them.	Three plans, one flat monthly price each, and no per-conversation or per-resolution fee on any plan. Current prices are on the pricing page.getfoxchat.com/pricing

Every Freshchat cell links to the Freshchat page it comes from. Every GetFoxChat cell links to our own features or pricing page.

Where Freshchat has more than GetFoxChat

Email, Facebook, Instagram, SMS, WhatsApp, Line and Google Business Messages in one inbox. GetFoxChat is website chat only.Source: freshworks.com/live-chat-software/pricing, checked 2026-09-27
SSO, audit logs, SLA policies and skill-based routing. GetFoxChat does not offer these.Source: freshworks.com/live-chat-software/pricing, checked 2026-09-27
A path to ticketing through Freshdesk Omni. GetFoxChat has a Talk to a person handoff and an inbox for its chats, but no ticketing.Source: freshworks.com/live-chat-software, checked 2026-09-27
A marketplace of 1,000+ ready-to-install integrations. GetFoxChat does not have an integrations marketplace.Source: freshworks.com/live-chat-software/integrations, checked 2026-09-30

When GetFoxChat is not the right pick

Pick Freshchat if you want live chat and bots across web, mobile apps and messaging channels, run by a team of agents, with a route to Freshworks' helpdesk and contact center. GetFoxChat is not the right pick if you need those channels, voice, SSO or ticketing. Pick GetFoxChat if you want website chat whose AI operator answers from your own pages and shows visitors where to click.

Want the full fact-by-fact comparison? GetFoxChat vs Freshchat. Comparing Freshchat with another tool? Freshchat vs Zendesk, Freshchat vs Gorgias.

Pages we checked

Freshchat changes its pages. Spotted something out of date? Email support@getfoxchat.com.