Looking for a Gorgias alternative?
Gorgias is a helpdesk with chat. Here is what it does and who it is for, in Gorgias' own words, where GetFoxChat works differently, and when GetFoxChat is not the right pick.
How this page is made: each Gorgias line is taken from Gorgias' own public pages, with a link to the page and the date we checked it (2026-09-30). If we could not find it on Gorgias' pages, we do not say it. We do not copy Gorgias' prices; the pricing row links to their pricing page.
What Gorgias is and who it is for
- Gorgias brings the support team, customer data, workflows and an AI Agent together in one platform, unifying AI and the inbox.gorgias.com, checked 2026-09-30
- The AI Agent is trained on your brand voice, policies and workflows, backed by your help center, Shopify store and docs, and takes actions in Shopify.gorgias.com/ai-agent, checked 2026-09-30
- Gorgias is built for ecommerce: it says it powers customer conversations for 40% of Shopify brands and more than 17,000 ecommerce brands.gorgias.com, checked 2026-09-30
What Gorgias is good at
- A native Shopify integration shows any order, customer or product without leaving the ticket, and agents can cancel, discount or upsell inside the conversation.gorgias.com, checked 2026-09-30
- One inbox for email, chat, SMS, WhatsApp, Instagram and Facebook.gorgias.com, checked 2026-09-30
- More than 300 integrations, including Recharge, Klaviyo and Yotpo.gorgias.com, checked 2026-09-30
- Revenue attribution reporting shows how much revenue the support team generates.gorgias.com, checked 2026-09-30
- Gorgias assigns tickets by channel, AI-detected topic, customer sentiment, agent capacity and more.gorgias.com/products/helpdesk, checked 2026-09-30
- The customer timeline shows each customer's orders, events and interactions across channels.gorgias.com/products/helpdesk, checked 2026-09-30
Where GetFoxChat is different
GetFoxChat is website chat. Its AI operator answers visitors from your own pages, and when the answer is something to click, it shows them where.
- Called Foxy by default, renamable, never pretends to be human. The operator starts as Foxy with the Foxy avatar; rename it and change the avatar anytime. It never presents itself as a person: asked, it says it is an AI assistant.getfoxchat.com/features#brain
- A person can take over. Visitors can press Talk to a person and the conversation is flagged in your inbox; if nobody is available, the visitor is asked for an email address. You take over in one click and hand back to the AI when you are done.getfoxchat.com/features#takeover
Gorgias and GetFoxChat, side by side
| Question | Gorgias | GetFoxChat |
|---|---|---|
| What it is | Gorgias brings the support team, customer data, workflows and an AI Agent together in one platform, unifying AI and the inbox.gorgias.com, checked 2026-09-30 | Answers from your site's own pages and help content. It reads your public site to fill its knowledge base, and you can re-read the site when your pages change.getfoxchat.com/features#kb |
| How it installs | Gorgias lists store platforms Shopify, WooCommerce, BigCommerce, Magento and PrestaShop.gorgias.com/product/live-chat, checked 2026-09-30 | Website chat only. One script tag, with install guides for WordPress, Shopify, Wix, Squarespace and Webflow.getfoxchat.com/features#widget |
| Languages | Not stated on the pages we checked. | Answers in the language the visitor writes in, or in one fixed language you set. Your knowledge base stays in your own language.getfoxchat.com/features#multilingual |
| What the AI does | The AI Agent is trained on your brand voice, policies and workflows, backed by your help center, Shopify store and docs, and takes actions in Shopify.gorgias.com/ai-agent, checked 2026-09-30 The AI Agent hands off to human agents with context.gorgias.com, checked 2026-09-30 | It is instructed to answer only from your content and not to make up features, prices or policies. When it does not have the answer, it says so, and the visitor can ask for a person.getfoxchat.com/features#brain |
| Inbox and helpdesk | Gorgias brings the support team, customer data, workflows and an AI Agent together in one platform, unifying AI and the inbox.gorgias.com, checked 2026-09-30 | An inbox for your website chats, with filters, private notes, tags and search across every message. No ticketing system.getfoxchat.com/features#inbox |
| Showing visitors where to click | Not stated on the pages we checked. | Walkthroughs play on your live page: each step highlights the button or field to use, with Next and Skip, and pauses with a Resume button when the visitor asks something else.getfoxchat.com/features#walkthroughs |
| Free trial or free plan | Gorgias offers a free trial with no credit card required on its plans.gorgias.com/pricing, checked 2026-09-30 | Sign up with no card; the first month of any plan is free, and the checkout asks for a card when you pick a plan.getfoxchat.com/pricing |
| Pricing | Prices are on Gorgias' own pricing page: gorgias.com/pricing. We do not copy them. | Three plans, one flat monthly price each, and no per-conversation or per-resolution fee on any plan. Current prices are on the pricing page.getfoxchat.com/pricing |
Every Gorgias cell links to the Gorgias page it comes from. Every GetFoxChat cell links to our own features or pricing page.
Where Gorgias has more than GetFoxChat
- Email, SMS, WhatsApp, Instagram and Facebook in the same inbox. GetFoxChat is website chat only.Source: gorgias.com, checked 2026-09-30
- Store order data and actions such as cancel, discount or upsell inside the conversation. GetFoxChat does not act on store orders.Source: gorgias.com, checked 2026-09-30
- A ticketing helpdesk with more than 300 integrations. GetFoxChat has an inbox for its website chats, but no tickets.Source: gorgias.com, checked 2026-09-30
- Order data in the conversation: each customer's orders and events next to the chat. GetFoxChat does not connect to store order data.Source: gorgias.com/products/helpdesk, checked 2026-09-30
- SSO and multi-factor authentication for the team. GetFoxChat does not offer SSO.Source: gorgias.com/products/helpdesk, checked 2026-09-30
When GetFoxChat is not the right pick
Pick Gorgias if you run an ecommerce store, especially on Shopify, and want tickets, orders and an AI Agent that acts in your store in one helpdesk. GetFoxChat is not the right pick if you need email, SMS, WhatsApp and social in one inbox, ticketing or order actions inside the chat. Pick GetFoxChat if you want website chat whose AI operator answers from your own pages and shows visitors where to click.
Want the full fact-by-fact comparison? GetFoxChat vs Gorgias. Comparing Gorgias with another tool? Freshchat vs Gorgias, Gorgias vs Help Scout.
Pages we checked
- gorgias.com
- gorgias.com/product/live-chat
- gorgias.com/ai-agent
- gorgias.com/pricing
- gorgias.com/products/helpdesk
Gorgias changes its pages. Spotted something out of date? Email support@getfoxchat.com.