Looking for a HubSpot alternative?
HubSpot is a live chat tool. Here is what it does and who it is for, in HubSpot's own words, where GetFoxChat works differently, and when GetFoxChat is not the right pick.
How this page is made: each HubSpot line is taken from HubSpot's own public pages, with a link to the page and the date we checked it (2026-09-30). If we could not find it on HubSpot's pages, we do not say it. We do not copy HubSpot's prices; the pricing row links to their pricing page.
What HubSpot is and who it is for
- HubSpot's live chat connects website visitors to the right people on your team, routes inquiries to service and passes leads to sales, inside HubSpot's CRM.hubspot.com/products/crm/live-chat, checked 2026-09-30
- Each chat is stored in a universal inbox in HubSpot's free CRM, where the team can reply, take notes, send emails, make calls and create support tickets.hubspot.com/products/crm/live-chat, checked 2026-09-27
- HubSpot pitches its Starter Customer Platform at startups and small businesses.hubspot.com/products/crm/live-chat, checked 2026-09-30
What HubSpot is good at
- The chatbot builder creates bots that qualify leads, book meetings and answer common questions, with no coding required.hubspot.com/products/crm/live-chat, checked 2026-09-27
- HubSpot says the customer agent is trained on your knowledge base, website, CRM data and historical conversations.hubspot.com/products/artificial-intelligence/ai-customer-service-agent, checked 2026-09-27
- Service Hub supports phone support with interactive voice response phone trees, team routing and transfers.hubspot.com/products/service, checked 2026-09-27
- Teams can get chat notifications and reply through HubSpot's Slack integration or the HubSpot mobile app.hubspot.com/products/crm/live-chat, checked 2026-09-27
Where GetFoxChat is different
GetFoxChat is website chat. Its AI operator answers visitors from your own pages, and when the answer is something to click, it shows them where.
- Called Foxy by default, renamable, never pretends to be human. The operator starts as Foxy with the Foxy avatar; rename it and change the avatar anytime. It never presents itself as a person: asked, it says it is an AI assistant.getfoxchat.com/features#brain
- A person can take over. Visitors can press Talk to a person and the conversation is flagged in your inbox; if nobody is available, the visitor is asked for an email address. You take over in one click and hand back to the AI when you are done.getfoxchat.com/features#takeover
HubSpot and GetFoxChat, side by side
| Question | HubSpot | GetFoxChat |
|---|---|---|
| What it is | HubSpot's live chat connects website visitors to the right people on your team, routes inquiries to service and passes leads to sales, inside HubSpot's CRM.hubspot.com/products/crm/live-chat, checked 2026-09-30 | Answers from your site's own pages and help content. It reads your public site to fill its knowledge base, and you can re-read the site when your pages change.getfoxchat.com/features#kb |
| How it installs | On a website not hosted on HubSpot, the HubSpot tracking code must be added to your pages before the live chat will appear.knowledge.hubspot.com/chatflows/create-a-live-chat, checked 2026-09-30 | Website chat only. One script tag, with install guides for WordPress, Shopify, Wix, Squarespace and Webflow.getfoxchat.com/features#widget |
| Languages | Each chatflow has a language setting that can be changed from English to another language.knowledge.hubspot.com/chatflows/create-a-live-chat, checked 2026-09-30 | Answers in the language the visitor writes in, or in one fixed language you set. Your knowledge base stays in your own language.getfoxchat.com/features#multilingual |
| What the AI does | The chatbot builder creates bots that qualify leads, book meetings and answer common questions, with no coding required.hubspot.com/products/crm/live-chat, checked 2026-09-27 The customer agent requires the Professional or Enterprise edition of HubSpot and runs on HubSpot Credits.hubspot.com/products/artificial-intelligence/ai-customer-service-agent, checked 2026-09-27 | It is instructed to answer only from your content and not to make up features, prices or policies. When it does not have the answer, it says so, and the visitor can ask for a person.getfoxchat.com/features#brain |
| Inbox and helpdesk | Each chat is stored in a universal inbox in HubSpot's free CRM, where the team can reply, take notes, send emails, make calls and create support tickets.hubspot.com/products/crm/live-chat, checked 2026-09-27 | An inbox for your website chats, with filters, private notes, tags and search across every message. No ticketing system.getfoxchat.com/features#inbox |
| Showing visitors where to click | Not stated on the pages we checked. | Walkthroughs play on your live page: each step highlights the button or field to use, with Next and Skip, and pauses with a Resume button when the visitor asks something else.getfoxchat.com/features#walkthroughs |
| Free trial or free plan | HubSpot offers a 14-day free trial of its customer service tools.hubspot.com/products/service, checked 2026-09-27 | Sign up with no card; the first month of any plan is free, and the checkout asks for a card when you pick a plan.getfoxchat.com/pricing |
| Pricing | Prices are on HubSpot's own pricing page: hubspot.com/pricing/service. We do not copy them. | Three plans, one flat monthly price each, and no per-conversation or per-resolution fee on any plan. Current prices are on the pricing page.getfoxchat.com/pricing |
Every HubSpot cell links to the HubSpot page it comes from. Every GetFoxChat cell links to our own features or pricing page.
Where HubSpot has more than GetFoxChat
- A CRM, with every chat logged against the contact. GetFoxChat keeps its own inbox of chats and is not a CRM.Source: hubspot.com/products/crm/live-chat, checked 2026-09-27
- Ticketing, including on the free Service Hub plan. GetFoxChat has a Talk to a person handoff, but no ticketing.Source: hubspot.com/products/crm/live-chat, checked 2026-09-27
- Phone support with call flows, and an AI agent that also answers calls, WhatsApp and Facebook Messenger. GetFoxChat is website chat only.Source: hubspot.com/products/service, hubspot.com/products/artificial-intelligence/ai-customer-service-agent, checked 2026-09-27
- Replying from Slack or a mobile app. GetFoxChat operators reply from the GetFoxChat inbox.Source: hubspot.com/products/crm/live-chat, checked 2026-09-27
When GetFoxChat is not the right pick
Pick HubSpot if you already run your sales and service in HubSpot's CRM and want chat, bots, tickets and phone logged against each contact. GetFoxChat is not the right pick if you need a CRM, ticketing, phone or WhatsApp. Pick GetFoxChat if you want website chat whose AI operator answers from your own pages and shows visitors where to click.
Want the full fact-by-fact comparison? GetFoxChat vs HubSpot. Comparing HubSpot with another tool? HubSpot vs LiveAgent, HubSpot vs Zoho SalesIQ.
Pages we checked
- hubspot.com/products/crm/live-chat
- hubspot.com/products/service
- hubspot.com/products/artificial-intelligence/ai-customer-service-agent
- knowledge.hubspot.com/chatflows/create-a-live-chat
- hubspot.com/pricing/service
HubSpot changes its pages. Spotted something out of date? Email support@getfoxchat.com.