Looking for a Smartsupp alternative?
Smartsupp is a live chat tool. Here is what it does and who it is for, in Smartsupp's own words, where GetFoxChat works differently, and when GetFoxChat is not the right pick.
How this page is made: each Smartsupp line is taken from Smartsupp's own public pages, with a link to the page and the date we checked it (2026-09-30). If we could not find it on Smartsupp's pages, we do not say it. We do not copy Smartsupp's prices; the pricing row links to their pricing page.
What Smartsupp is and who it is for
- Smartsupp describes itself as live chat, chatbot and AI tools that combine AI automation with human expertise, answering around the clock and letting a person step in.smartsupp.com, checked 2026-09-30
- Mira AI is Smartsupp's shopping assistant: it recommends products, has a configurable handover to a human operator, and is trained from the website and FAQs and from your product feed.smartsupp.com, checked 2026-09-30
- Smartsupp pitches itself at online sales: engaging visitors, guiding them to the right products, and upsell and cross-sell.smartsupp.com, checked 2026-09-30
What Smartsupp is good at
- One inbox for live chat on your website, email, Facebook Messenger and WhatsApp.smartsupp.com/pricing, checked 2026-09-30
- Lead generation: capture leads around the clock and collect visitor details, including custom fields, through the widget, then export contacts to a CRM.smartsupp.com, checked 2026-09-30
- Install by pasting a chat code into your site's HTML, adding it through Google Tag Manager, or using a ready-made plugin for platforms such as WordPress, Shopify, PrestaShop and Shoptet.help.smartsupp.com/en/articles/12647813-smartsupp-installation, checked 2026-09-30
- The chat box is available in 30 languages, and a multi-language API is offered for sites that run in several languages.help.smartsupp.com/en/articles/12647261-chat-box-languages, checked 2026-09-30
- Mira AI learns about your products from your product feed and can hand over to a human operator.smartsupp.com, checked 2026-09-30
- Smartsupp has ready-made integrations for ecommerce platforms and site builders such as Shopify, PrestaShop, Magento and BigCommerce.smartsupp.com/integrations, checked 2026-09-30
Where GetFoxChat is different
GetFoxChat is website chat. Its AI operator answers visitors from your own pages, and when the answer is something to click, it shows them where.
- Called Foxy by default, renamable, never pretends to be human. The operator starts as Foxy with the Foxy avatar; rename it and change the avatar anytime. It never presents itself as a person: asked, it says it is an AI assistant.getfoxchat.com/features#brain
- A person can take over. Visitors can press Talk to a person and the conversation is flagged in your inbox; if nobody is available, the visitor is asked for an email address. You take over in one click and hand back to the AI when you are done.getfoxchat.com/features#takeover
Smartsupp and GetFoxChat, side by side
| Question | Smartsupp | GetFoxChat |
|---|---|---|
| What it is | Smartsupp describes itself as live chat, chatbot and AI tools that combine AI automation with human expertise, answering around the clock and letting a person step in.smartsupp.com, checked 2026-09-30 | Answers from your site's own pages and help content. It reads your public site to fill its knowledge base, and you can re-read the site when your pages change.getfoxchat.com/features#kb |
| How it installs | Install by pasting a chat code into your site's HTML, adding it through Google Tag Manager, or using a ready-made plugin for platforms such as WordPress, Shopify, PrestaShop and Shoptet.help.smartsupp.com/en/articles/12647813-smartsupp-installation, checked 2026-09-30 | Website chat only. One script tag, with install guides for WordPress, Shopify, Wix, Squarespace and Webflow.getfoxchat.com/features#widget |
| Languages | The chat box is available in 30 languages, and a multi-language API is offered for sites that run in several languages.help.smartsupp.com/en/articles/12647261-chat-box-languages, checked 2026-09-30 | Answers in the language the visitor writes in, or in one fixed language you set. Your knowledge base stays in your own language.getfoxchat.com/features#multilingual |
| What the AI does | Mira AI is Smartsupp's shopping assistant: it recommends products, has a configurable handover to a human operator, and is trained from the website and FAQs and from your product feed.smartsupp.com, checked 2026-09-30 Chatbot flows automate all or part of a conversation, including after working hours.smartsupp.com, checked 2026-09-30 | It is instructed to answer only from your content and not to make up features, prices or policies. When it does not have the answer, it says so, and the visitor can ask for a person.getfoxchat.com/features#brain |
| Inbox and helpdesk | Mobile apps let agents answer customers from anywhere.help.smartsupp.com, checked 2026-09-30 | An inbox for your website chats, with filters, private notes, tags and search across every message. No ticketing system.getfoxchat.com/features#inbox |
| Showing visitors where to click | Not stated on the pages we checked. | Walkthroughs play on your live page: each step highlights the button or field to use, with Next and Skip, and pauses with a Resume button when the visitor asks something else.getfoxchat.com/features#walkthroughs |
| Free trial or free plan | Smartsupp has a 14-day free trial with no credit card needed, and a Free plan listed as free forever.smartsupp.com/pricing, checked 2026-09-30 | Sign up with no card; the first month of any plan is free, and the checkout asks for a card when you pick a plan.getfoxchat.com/pricing |
| Pricing | Prices are on Smartsupp's own pricing page: smartsupp.com/pricing. We do not copy them. | Three plans, one flat monthly price each, and no per-conversation or per-resolution fee on any plan. Current prices are on the pricing page.getfoxchat.com/pricing |
Every Smartsupp cell links to the Smartsupp page it comes from. Every GetFoxChat cell links to our own features or pricing page.
Where Smartsupp has more than GetFoxChat
- WhatsApp, Facebook Messenger and email in the same inbox. GetFoxChat is website chat only.Source: smartsupp.com/pricing, checked 2026-09-30
- A shopping assistant that learns products from your product feed. GetFoxChat learns from your site's pages and help articles.Source: smartsupp.com, checked 2026-09-30
- A mobile SDK for putting the chat in your own app. GetFoxChat does not offer one.Source: smartsupp.com, checked 2026-09-30
- A plan listed as free forever. GetFoxChat's first month is free, then it is paid plans only.Source: smartsupp.com/pricing, checked 2026-09-30
- Product recommendations from your product feed. GetFoxChat answers from your pages and help content, not a product feed.Source: smartsupp.com, checked 2026-09-30
When GetFoxChat is not the right pick
Pick Smartsupp if you run an online store and want a shopping assistant that learns your product feed, plus WhatsApp, Messenger and email in one inbox. GetFoxChat is not the right pick if you need those channels, a mobile app SDK or a plan that stays free. Pick GetFoxChat if you want website chat whose AI operator answers from your own pages and shows visitors where to click.
Want the full fact-by-fact comparison? GetFoxChat vs Smartsupp. Comparing Smartsupp with another tool? LiveChat vs Smartsupp, Olark vs Smartsupp.
Pages we checked
- smartsupp.com
- smartsupp.com/pricing
- help.smartsupp.com/en/articles/12647813-smartsupp-installation
- help.smartsupp.com/en/articles/12647261-chat-box-languages
- help.smartsupp.com
- smartsupp.com/integrations
Smartsupp changes its pages. Spotted something out of date? Email support@getfoxchat.com.