Looking for a LiveChat alternative?
LiveChat is a live chat tool. Here is what it does and who it is for, in LiveChat's own words, where GetFoxChat works differently, and when GetFoxChat is not the right pick.
How this page is made: each LiveChat line is taken from LiveChat's own public pages, with a link to the page and the date we checked it (2026-09-30). If we could not find it on LiveChat's pages, we do not say it. We do not copy LiveChat's prices; the pricing row links to their pricing page.
What LiveChat is and who it is for
- LiveChat lists its messaging channels as the chat widget, Facebook, Instagram for Business, SMS, email, in-chat voice, video and screen-sharing, WhatsApp Business, a chat page and Apple Messages for Business.livechat.com/features, checked 2026-09-27
- LiveChat says it is designed for B2B SaaS companies and ecommerce stores.livechat.com, checked 2026-09-30
What LiveChat is good at
- LiveChat lists in-chat voice, video and screen-sharing among its messaging channels.livechat.com/features, checked 2026-09-27
- The Business plan adds a work scheduler, staffing prediction, agent performance reporting, and SMS and Apple Messages for Business.livechat.com/pricing, checked 2026-09-27
- Visitors can be routed automatically to agent groups that know their language.livechat.com/pricing, checked 2026-09-30
- LiveChat has a free 14-day trial with no credit card required.livechat.com/pricing, checked 2026-09-27
- Reports cover chats, agents, customers and ecommerce, with data export.livechat.com/features, checked 2026-09-30
- Sales features include customer data, product cards, ecommerce integrations and a goals and sales tracker.livechat.com/features, checked 2026-09-30
Where GetFoxChat is different
GetFoxChat is website chat. Its AI operator answers visitors from your own pages, and when the answer is something to click, it shows them where.
- Called Foxy by default, renamable, never pretends to be human. The operator starts as Foxy with the Foxy avatar; rename it and change the avatar anytime. It never presents itself as a person: asked, it says it is an AI assistant.getfoxchat.com/features#brain
- A person can take over. Visitors can press Talk to a person and the conversation is flagged in your inbox; if nobody is available, the visitor is asked for an email address. You take over in one click and hand back to the AI when you are done.getfoxchat.com/features#takeover
LiveChat and GetFoxChat, side by side
| Question | LiveChat | GetFoxChat |
|---|---|---|
| What it is | LiveChat lists its messaging channels as the chat widget, Facebook, Instagram for Business, SMS, email, in-chat voice, video and screen-sharing, WhatsApp Business, a chat page and Apple Messages for Business.livechat.com/features, checked 2026-09-27 | Answers from your site's own pages and help content. It reads your public site to fill its knowledge base, and you can re-read the site when your pages change.getfoxchat.com/features#kb |
| How it installs | LiveChat has a dedicated WordPress plugin.livechat.com/marketplace/apps/wordpress, checked 2026-09-30 | Website chat only. One script tag, with install guides for WordPress, Shopify, Wix, Squarespace and Webflow.getfoxchat.com/features#widget |
| Languages | The chat widget is available in 48 languages, with support for right-to-left languages such as Arabic and Hebrew.livechat.com/pricing, checked 2026-09-30 Visitors can be routed automatically to agent groups that know their language.livechat.com/pricing, checked 2026-09-30 | Answers in the language the visitor writes in, or in one fixed language you set. Your knowledge base stays in your own language.getfoxchat.com/features#multilingual |
| What the AI does | LiveChat offers reply suggestions for agents drawn from imported knowledge sources; the number of sources depends on the plan.livechat.com/pricing, checked 2026-09-27 | It is instructed to answer only from your content and not to make up features, prices or policies. When it does not have the answer, it says so, and the visitor can ask for a person.getfoxchat.com/features#brain |
| Inbox and helpdesk | Chat tools include a message sneak-peek, canned responses, chat tags, rich messages and file sharing.livechat.com/features, checked 2026-09-30 | An inbox for your website chats, with filters, private notes, tags and search across every message. No ticketing system.getfoxchat.com/features#inbox |
| Showing visitors where to click | LiveChat lists in-chat voice, video and screen-sharing among its messaging channels.livechat.com/features, checked 2026-09-27 | Walkthroughs play on your live page: each step highlights the button or field to use, with Next and Skip, and pauses with a Resume button when the visitor asks something else.getfoxchat.com/features#walkthroughs |
| Free trial or free plan | LiveChat has a free 14-day trial with no credit card required.livechat.com/pricing, checked 2026-09-27 | Sign up with no card; the first month of any plan is free, and the checkout asks for a card when you pick a plan.getfoxchat.com/pricing |
| Pricing | Prices are on LiveChat's own pricing page: livechat.com/pricing. We do not copy them. | Three plans, one flat monthly price each, and no per-conversation or per-resolution fee on any plan. Current prices are on the pricing page.getfoxchat.com/pricing |
Every LiveChat cell links to the LiveChat page it comes from. Every GetFoxChat cell links to our own features or pricing page.
Where LiveChat has more than GetFoxChat
- Facebook, Instagram, email, WhatsApp Business, SMS and Apple Messages for Business channels. GetFoxChat is website chat only.Source: livechat.com/features, livechat.com/pricing, checked 2026-09-27
- Voice, video and screen-sharing inside the chat. GetFoxChat has none of these.Source: livechat.com/features, checked 2026-09-27
- Team tools such as a work scheduler, staffing prediction and agent performance reports. GetFoxChat does not offer these.Source: livechat.com/pricing, checked 2026-09-27
- Single sign-on and HIPAA compliance on Enterprise. GetFoxChat does not offer these.Source: livechat.com/pricing, checked 2026-09-27
- Product cards and a goals and sales tracker for ecommerce. GetFoxChat does not show product cards or track sales.Source: livechat.com/features, checked 2026-09-30
When GetFoxChat is not the right pick
Pick LiveChat if you have a team of agents who chat with visitors across many channels, with scheduling, staffing and performance reports. GetFoxChat is not the right pick if you need social, SMS or Apple Messages channels, voice or video in the chat, or SSO and HIPAA compliance. Pick GetFoxChat if you want website chat whose AI operator answers from your own pages and shows visitors where to click.
Want the full fact-by-fact comparison? GetFoxChat vs LiveChat. Comparing LiveChat with another tool? LiveChat vs Smartsupp.
Pages we checked
LiveChat changes its pages. Spotted something out of date? Email support@getfoxchat.com.