Looking for a Re:amaze alternative?
Re:amaze is a helpdesk with chat. Here is what it does and who it is for, in Re:amaze's own words, where GetFoxChat works differently, and when GetFoxChat is not the right pick.
How this page is made: each Re:amaze line is taken from Re:amaze's own public pages, with a link to the page and the date we checked it (2026-09-30). If we could not find it on Re:amaze's pages, we do not say it. We do not copy Re:amaze's prices; the pricing row links to their pricing page.
What Re:amaze is and who it is for
- Re:amaze describes itself as a unified customer service, chat and helpdesk platform with built-in AI.reamaze.com, checked 2026-09-30
- One inbox combines email, live chat, social media, SMS, VoIP, video calls and push notification conversations.reamaze.com, checked 2026-09-30
- Re:amaze's eCommerce page says it is designed for retail and eCommerce businesses and works natively with Shopify, BigCommerce, WooCommerce and Magento.reamaze.com/industries/ecommerce, checked 2026-09-30
What Re:amaze is good at
- Store integrations let the team see and change customers' orders from inside a conversation.reamaze.com/industries/ecommerce, checked 2026-09-30
- Several brands' support sites can be managed in one Re:amaze account.reamaze.com, checked 2026-09-30
- Re:amaze Chat includes live chat, chat automation, chatbots and native in-chat video calls.reamaze.com/products/chat, checked 2026-09-30
- Re:amaze has mobile apps for the team with push notifications.reamaze.com, checked 2026-09-30
Where GetFoxChat is different
GetFoxChat is website chat. Its AI operator answers visitors from your own pages, and when the answer is something to click, it shows them where.
- Called Foxy by default, renamable, never pretends to be human. The operator starts as Foxy with the Foxy avatar; rename it and change the avatar anytime. It never presents itself as a person: asked, it says it is an AI assistant.getfoxchat.com/features#brain
- A person can take over. Visitors can press Talk to a person and the conversation is flagged in your inbox; if nobody is available, the visitor is asked for an email address. You take over in one click and hand back to the AI when you are done.getfoxchat.com/features#takeover
Re:amaze and GetFoxChat, side by side
| Question | Re:amaze | GetFoxChat |
|---|---|---|
| What it is | Re:amaze describes itself as a unified customer service, chat and helpdesk platform with built-in AI.reamaze.com, checked 2026-09-30 | Answers from your site's own pages and help content. It reads your public site to fill its knowledge base, and you can re-read the site when your pages change.getfoxchat.com/features#kb |
| How it installs | Shopify and BigCommerce stores publish the widgets with one click and no code; for other sites Re:amaze supports Google Tag Manager.reamaze.com/industries/ecommerce, checked 2026-09-30 The chat widget can also be added manually with a JavaScript embed script.support.reamaze.com/kb/re-amaze-and-shopify/shopify-chat-widget, checked 2026-09-30 | Website chat only. One script tag, with install guides for WordPress, Shopify, Wix, Squarespace and Webflow.getfoxchat.com/features#widget |
| Languages | A built-in translator lets staff read incoming customer messages in their own language; staff replies are not automatically translated for customers.support.reamaze.com/kb/automation/message-translation, checked 2026-09-30 | Answers in the language the visitor writes in, or in one fixed language you set. Your knowledge base stays in your own language.getfoxchat.com/features#multilingual |
| What the AI does | The Re:amaze AI Agent is labeled Beta; you train it with details about your business.reamaze.com, checked 2026-09-30 FAQ articles act as the knowledge that trains the AI Agent and chatbots, and updates are added as context instantly.reamaze.com, checked 2026-09-30 | It is instructed to answer only from your content and not to make up features, prices or policies. When it does not have the answer, it says so, and the visitor can ask for a person.getfoxchat.com/features#brain |
| Inbox and helpdesk | Store integrations let the team see and change customers' orders from inside a conversation.reamaze.com/industries/ecommerce, checked 2026-09-30 | An inbox for your website chats, with filters, private notes, tags and search across every message. No ticketing system.getfoxchat.com/features#inbox |
| Showing visitors where to click | Re:amaze lists co-browsing so the team can see a customer's roadblocks in real time.reamaze.com, checked 2026-09-30 | Walkthroughs play on your live page: each step highlights the button or field to use, with Next and Skip, and pauses with a Resume button when the visitor asks something else.getfoxchat.com/features#walkthroughs |
| Free trial or free plan | A free trial with no credit card needed; trials include all Plus plan features.reamaze.com/pricing, checked 2026-09-30 | Sign up with no card; the first month of any plan is free, and the checkout asks for a card when you pick a plan.getfoxchat.com/pricing |
| Pricing | Prices are on Re:amaze's own pricing page: reamaze.com/pricing. We do not copy them. | Three plans, one flat monthly price each, and no per-conversation or per-resolution fee on any plan. Current prices are on the pricing page.getfoxchat.com/pricing |
Every Re:amaze cell links to the Re:amaze page it comes from. Every GetFoxChat cell links to our own features or pricing page.
Where Re:amaze has more than GetFoxChat
- Email, social media, SMS, VoIP, video calls and push notifications in one inbox. GetFoxChat is website chat only.Source: reamaze.com, reamaze.com/products/chat, checked 2026-09-30
- Store integrations that show and change customer orders inside conversations. GetFoxChat does not offer this.Source: reamaze.com/industries/ecommerce, checked 2026-09-30
- Co-browsing by a person on your team. GetFoxChat does not offer co-browsing; its AI operator does the pointing itself.Source: reamaze.com, checked 2026-09-30
- Mobile apps for the support team. GetFoxChat's features page does not list a mobile app.Source: reamaze.com, checked 2026-09-30
When GetFoxChat is not the right pick
Pick Re:amaze if you run an online store and want one helpdesk for email, social, SMS, voice and chat, with order details beside each conversation. GetFoxChat is not the right pick if you need those channels, a helpdesk, co-browsing or video calls. Pick GetFoxChat if you want website chat whose AI operator answers from your own pages and shows visitors where to click.
Want the full fact-by-fact comparison? GetFoxChat vs Re:amaze.
Pages we checked
- reamaze.com
- reamaze.com/industries/ecommerce
- support.reamaze.com/kb/re-amaze-and-shopify/shopify-chat-widget
- support.reamaze.com/kb/automation/message-translation
- reamaze.com/products/chat
- reamaze.com/pricing
Re:amaze changes its pages. Spotted something out of date? Email support@getfoxchat.com.